This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Advance Auto Parts in Irving, TX trends positive: friendly, knowledgeable staff (Christy, Johnny, Miguel) earn praise for quick help, accurate part matching, battery swaps/headlight assists, and respectful service. Strengths include customer service, fair pricing, and effort to source hard‑to‑find items. Common complaints: inconsistent warranty/return handling, inventory‑system mismatches, early closing, and occasional unavailable services; one report of damage with a delayed claim. Wait times are usually short. Some reviews may reference other locations. Overall: 79/100.
Have you ever been caught in a storm while out driving? In that storm, did your headlight go out? Mine did. You know who helped me? Kelsee! You know who saved me money and time by convincing me to get both? Kelsee! You know who I had to thank because the next week the other bulb went out,so she was right.. KELSEE! She’s normally busy with customers on the phone calling non stopped,but actually helped me while helping them at the same darn time! It was a sight to see! So guess who I’m taking time out to acknowledge and thank on this survey? Yep.. KELSEE!!! Big smile and willing to help! Yep, that’s Kelsee!! Thanks Ma’am!!!
Thank you so much Kelsee. I greatly appreciate your great customer service. I will be coming to this advance store moving forward. Thank you once again!
Johnny at the front end was awesome. He helped me find the right brake rotors and pads and made everything really easy. He was friendly, patient, and knew exactly what he was doing. I really appreciated his help and left feeling confident about my purchase. Great service and a great experience overall. Highly recommend visiting here.
Great customer service, the manager Kristi was very helpful and understanding. I bought 4 new batteries for my semi truck after 2 months they was not holding charge she replaced all 4 for me. Definitely recommend this store. Thank you.
Miss Christy was really clutch! Awesome customer service and even helped to guide another store on what steps to take to help me out! Best customer service I’ve received from any auto parts store.
Christy you are heaven-sent!!! Thank you for all of you kindness and patience! With a manager like Christy at Irving Blvd, Advance Auto, you will never go broke!!!
They broke my ac. Had fluid leaking out my car because they wanted to “show me” I didn’t know how to put a sensor in. It’s all on their cameras. They said they put a claim in (3 months ago) but I went half the summer with no ac because they’re trying to dodge me. This was the only time I’ve been to advanced auto. They’re incompetent
They fired Greg Pinson after 22 years and multiple awards, he was trying to stop a thief from getting out of the store and instead of getting awarded for that, he got fired. This is an outrage, and everybody should stop shopping there
The manager told me that they had different systems so he could do the return. I later found out that they could. Don't work customer service if you are not willing to put the work.
I came here looking for a part for my car! I went beyond and back to help me! They didn't carry it, although they looked hard to find me the part online. I was able to order it. A great team. Amazing staff I recommend if you need to find a part they will help you. I can say two other auto part stores said the same. Thank you.
A good store with good parts selection and efficient counter service. Physically had the necessary parts (2) but the inventory system said they did not. Almost got sent to another store for no reason. Fortunately, the actual physical check found parts. Charged a refundable core charge (refunded) despite swapping batteries right in their parking lot with their tools. (Maybe policy, but still annoying) This was after "free installation" was unavailable because "the guy" who does that was not there. Don't advertise it if you're not going to do it. For more mechanically inclined people, this is probably a great store. For those who are a bit lost under the hood, you may be disappointed.
Man Miguel was awesome! I was having trouble getting my head light in my car and he came outside with no hesitation to help me out. It took us a little time but he was patient with me. Overall it was a great experience. I can honestly say I'm happy to call this Advance Auto Parts my home auto parts store! Thank you do much
Great reliable auto parts and customer service
I came in to buy the struts for my Toyota 4runner 98 and their employee Luis Vazquez treated me with much respect and courtesy, When I mentioned to him about my military discount
He helped me getting a great discount as a service man
Thank you Luis Vazquez
I recommend this great Advance auto parts location
As well their employees are highly recommended for fairness and professional customer treatment as well reliable auto parts.
Had a great experience here with super fast service and really nice employees. My car battery died this morning and I called a few different places to get quotes. Advanced Auto Parts offered the best price and battery came with a standard warranty. I showed up and had my new battery installed within 20 minutes! I'm a loyal customer from now on!
Website
