8:00 AM - 5:30:00 PM
8:00 AM - 5:30:00 PM
8:00 AM - 5:30:00 PM
8:00 AM - 5:30:00 PM
8:00 AM - 5:30:00 PM
Closed
Closed
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Quality You Can Trust!
Hill Country Customs is a family owned collision repair business.
For more than 30 years, we've proudly served Comal County and the surrounding area, earning a reputation for top quality workmanship and excellence in customer service.
We thank you all you for your patronage and the many wonderful references that we have received throughout the years. Our continued success would not be possible without you.
Hill Country Customs Collision Experts is a family owned business that has been serving New Braunfels, Canyon Lake, Spring Branch, Bulverde and the surrounding area since 1988. Our goal is to provide high quality repairs in a timely basis with excellent customer service to each of our customers.
Monday
8:00 AM - 5:30:00 PM
Tuesday
8:00 AM - 5:30:00 PM
Wednesday
8:00 AM - 5:30:00 PM
Thursday
8:00 AM - 5:30:00 PM
Friday
8:00 AM - 5:30:00 PM
Saturday
Closed
Sunday
Closed
What clients say about Hill Country Customs Collision & Towing in New Braunfels (TX)
I’ve had to take my vehicles here more times than I’d like to admit over the years and they’ve always done a great job fixing them. Mike is easy to work with and although I hope I don’t have to come back, I’d definitely choose them again.
They had always did a wonderful job till now tried to save money to do some parts replace myself 1st quote 4000 dollars did extra work myself and was told 2 weeks ended up being 3 weeks told them my wife was going through major back surgery but they didn't care and still after all the work to make easier on still charged 4200 dollars parts that did not need to be replaced they will not let me return as far as warranty the will not fix the orange peel paint job they are not a company you want to deal with if your elderly Travis the owner doesn't care they over charge and put on parts you don't need ask for all your old parts or they meaning Travis will screw you for more money putting on parts you don't need when I questioned them now they don't want to deal with me
I had a flat tire and a time crunch. My toddler needed to be picked up ASAP and Paul showed up in 30ish minutes, got me to a tire shop, and gave me advice on how to proceed with my tire buying experience. He was so curteous and time efficient, I hope Paul is able to take care of you. Not to mention, he was very careful with getting my vehicle mounted on to the truck. Great experience and great conversation during the tow. Thank you, Paul, for making this stressful time so much easier!
Noel, our tow truck driver, was very professional and kind!!
The response time was very quick and everything went great!
Thank you Hill Country Custom Towing for being a Top Notch Business!!
Stay far away from this company! Too big to have compassion for customers and drivers are aggressive and untrained. They will damage your vehicle and deny any wrong doing. There's a reason they are the comal sheriff's responding company, they would never get business from the general public with the predatory practices witnessed. TDLR has been notified.
Paul was extremely Rude and unprofessional, He refused to pickup my truck although I have Triple AAA and am covered, yet charged 206$ to make the tow and still charged my triple AAA all while making me pay out of pocket. This is a scam and they want to screw the consumer and still charge the Insurance and thats not right. Don't walk but run away from this shady company.
I have been a loyal customer for years and have consistently had positive experiences with this company due to the high quality of their work and customer service. However, my recent visit for front-end damage repair left me deeply disappointed. The repair took 13 days to complete, which I understood due to the need for insurance approval, parts ect. I arrived to pick up my truck, only to notice a small gouge on the new bumper down to the primer. When I brought this to the attention of Mike, the adjuster, he dismissed my concern, stating that "it's a front bumper; it will get rock chips anyway." I was shocked by this response and felt as though he was attempting to guilt-trip me into accepting the damage.
The owner intervened and assured me the issue would be resolved within two to three days. However, when I followed up after two days, I was told it would take an additional business day or two. After five business days, I finally returned to pick up the truck, the bumper looked great, it was not washed because it was cold which I get but getting in it was noticeably dirtier than I dropped it off on the driver's side. Furthermore, the truck wouldn't start, and I had to jump it.
When I spoke to the owner about the condition of the interior and my overall dissatisfaction, he became visibly upset, wiped down the dirt, and told me I shouldn't return. He explained that they handle 300 cars a month and that I was the only one who had complained, implying that I was expecting too much.
I am disappointed by this experience, especially given the excellent service I have received in the past. I was simply hoping for my truck to be returned without defects and in the same condition it was in when I dropped it off. Additionally, I found it unprofessional that my truck was left idling for two hours, resulting in low fuel when I picked it up. Unfortunately, this recent experience has left me questioning whether I will continue to use their services in the future.
DO NOT USE HILL COUNTRY CUSTOMS TOWING SERVICE – THEY DO NOT KNOW WHAT THEY ARE DOING !!!
This tow service does not know what a tow hook on a car is. The service hooked its winch around the rear axle system of the car to be pulled instead of the rear bumper tow hook, creating over $4000+ worth of damage! This could have been easily avoided if the tow service knew what they were doing. Then they had the nerve not to take any responsibility!
“…rest assured we know what a tow hook is.” “We arrived and informed you there would be a possibility of damages due to the conventional tow hook spots being inaccessible.”
Apparently, your tow driver does not and did not know where the tow hook on the rear bumper is on this car – the tow hook on the car is on the rear bumper which was easily accessible. This is obvious in the first photo. These photos are also before the pull, they are photos of when it was stuck. Also, the original damage caused to the car was in the front end – not the rear – which is also obvious in in the first and last photo.
“I spoke with your collision center as well and sent them the hold harmless form you signed. We agree, this could have been avoided if you hadn’t driven off of your paved driveway onto a boulder. "
The front-end damage could have been avoided – but your driver caused the damage to the rear axle assembly WHICH NEVER TOUCHED THE BOULDER !!! Also, I too talked to collision center, and they pointed out that although the front was damage by the boulder, your tow driver caused the damage to the rear axle assembly, and that he should have definitely known about the tow hook on the rear bumper and have pulled the car off the boulder from that point – not from the rear axle assembly!
I admit I had a unique issue. Made an appointment for an estimate with Mike. I explained to him that this was an out of pocket repair. We were discussing the repair options, and then he says to me, here we make the decisions on the repair not the customer. At which I responded, I'm not telling you what to do I just trying to understand my options. He said he needed to go into the office and get something to measure with. Comes out 10 seconds later and says he talked to the manager and they are not going to do the work. I understand if they don't want to do the work it's their right, but No reason for the attitude. Would not recommend.
Noel towed my truck during rush hour while it was raining. He arrived quickly and had the truck loaded in no time. Professional friendly demeanor . He delivered it to the shop about an hour later which is quicker than I made it there! I would recommend to anyone in need
What a terrific place that does great work and goes the distance on customer's behalf!
Our insurance carrier was only willing to pay for aftermarket parts for our Mazda 6. Ashton went the extra mile by calling Mazda (direct) on our behalf and negotiated with them by doing a price match. The result was paying a small fraction more but getting OEM parts!!! What a vlaue!!!
I know very few companies that care as much as Ashton and HCCC&T does. The end result was nothing short of miraculous....Vehicle looks like brand new and the paint color was matched identically to factory.
BRAVO Hill Country Customs Collision!!!
Not even worth one star! We have AAA and they wouldn't tow vehicle because they can't comprehend how AAA works! As long ad person on account is with a vehicle that needs repair tow etc. It's covered! I'll let everyone know chance I get!
Hill Country Customs did an amazing job on my Ford Edge! I was driving up the hill on 337 at night when the truck in the left lane hit a deer who then caught air and landed straight down on my hood! They replaced my hood, most of my grill and headlights and a few things under the hood that was messed up from the impact and then painted! My front end looks brand new! They even found a Ford emblem for the front of the grill I lost a long time ago! Ashton was great to work with! This is my second time there and both experiences were very satisfactory. Thank you, Ashton and company!
Seems strange, leaving a five star review simply because the guy did his job, but I feel so fortunate to have this company providing service in our area. He was the second towing company that AAA called to simply on my car. The first company, big E apparently didn’t know which direction to turn the Lugnuts so happy to have an actual tradesmen working for Hillcountry!
We have been stranded since 7 PM and a driver was super late. Didn’t show up till 10:15 PM. He proceeded to throw lots of of attitude the second he stepped out of the truck. He was trying to Dictate where we needed to tow our own vehicle. He then said some more insanely rude things took a picture of our vehicles license plate and told us he was gonna get paid through AAA still and left us on the side of the road.
I rarely review but they did a tow for me and both the person on the phone and the tow truck driver were absolutely great. Will definitely use them again when needed.
Wish I would have gotten our driver’s name. We were stranded with 2 flats on a Sunday night in San Marcos and USAA sent us a tow from Hill Country Customs. Efficient, professional and kind. We felt safe and well taken care of. Perfect experience. Highly recommend.
Used these guys for my car that broke down, through triple A. Showed up earlier than expected and on a Sunday night too.
Great service, highly recommend
This place is a joke. They had my truck for months and gave it back to me with a blown control arm. I suggest doing a walk through after any repairs. I’m glad I caught the control arm issue before my 500 mile road trip. They couldn’t source the wheels and apparently my offset was rocket science to the guys in the back. Wish the repair work was as good as the customer service up front but unfortunately it wasn’t.
Best towing experience of my life. Philip G was an absolute legend. Super friendly and impressive timing and communication. He completely restored my faith in towing. Give him a raise!
Wow!!! It is a pleasure to write a positive review for a well deserving small company, especially when customer service seems to be a scarce thing to find. Hill Country Customs staff were friendly, accommodating, respectful, and went above and beyond. They made my unfortunate collision experience very easy from start to finish. They did a fantastic job painting our car and even gave us a little extra for chip repairs. We noticed that they even covered a few of the chips for us as a courtesy and went well above and beyond to buff out some scratches we inadvertently etched onto our car side panel and windshield when trying to wash off a huge mud spot peppered with tiny rocks that was thrown up on our car by a passing truck. They really care and although I hope I don't have to visit them often, I would absolutely bring my car back to this shop in the future and will recommend to all. It feels great to support a small local business. Their shop is very quaint as well.
The driver Derick was super professional and friendly. The best tow truck driver I’ve ever had! Thanks a lot for the help with my Subaru today! I really appreciate it!! Take care!
Hill Country Customs is an amazing body shop with outstanding customer service and communication! In our case, their team went above and beyond to handle a challenging insurance company, put out high quality work, and completed the job in a timely manner. Highly recommend!
I want to thank Hill Country Customs for towing my father vehicles to repair shop. The service was so professional and great customer service. We called for tow, they response time was awesome. If I every in need for a tow again Hill Country Custom will be 1st on my list. Thank you again,
Princess Miranda
I will recommend you to my family &friends.
My vehicle broke down on the side of the toll road during the holidays due to receiving bad fuel from a gas station and Mario M. with Hill Country Custom saved the day. Not only did he take the call during the holidays, he got to my vehicle quickly. He called and texted me to let me know he was on the way and updated me as he was about to arrive. His service was fast, friendly and professional. He loaded up my vehicle with care and drove me safely about 30 minutes to my repair shop. Once at the repair shop, he somehow was able to safely maneuver my dead vehicle off of the trailer into a parking spot in a crowed parking lot with ease like he's done this a 1,000 + times. I was impressed with my entire experience. Awesome service from a kind person. Thank you, Mario M.!
Just picked up my truck yesterday. They had it ready sooner than I expected. The entire process seamless for my minor repair. Upon pickup I couldn't believe how clean it was. I have a membership at a local place and they don't do half the job that Hill Country did. Great staff (from the shop to the office - well run) that takes care of their customers. I highly recommend Hill Country Customs.
They towed our truck to the dealership because our truck was overheating. The gentleman who helped us was named Joe was very helpful, courteous and friendly. Most importantly Joe was very timely and quick to arrive & help us. He helped us transfer our trailer from our truck to our other truck. I would highly recommend this company.
Thanks to Hill Country Customs for working on my 1992 Camaro which i have owned now for 28 years. Many shops turned me down. Older cars are challenging to work on, but they did a great job. They replaced my power window motor and rear bumper. They also restriped my back deck wing properly. Paint matches perfectly. It looks Amazing. I would recommend them to anyone. -- Mark Hogan-- Bulverde, Tx
May 15, 2020
Nearest Junkyards to Hill Country Customs Collision & Towing
Website
