Joaquin was our tow driver. He was professional, safe and awesome! These are qualities that all employees should possess. He towed our car from New Braunfels to San Marcos and we were very satisfied with his service! Call and ask for Joaquin for your towing needs!
Requested a tow almost three hours ago and they never showed. Got a call that they’d be here in 30-45 minutes and that was over an hour ago. Canceled the tow because I can’t be waiting around that long and missed my appt with the shop because of it. Livid.
Steve is THE car whisperer! I had a seemingly dead car turn back to normal and better than before, learned more about my car as well. Completely improved my week!
Exceptional service and friendly helpful staff. They were the only tow truck company that responded back to me and they scheduled, picked up and dropped off my vehicle quickly. Would highly recommend using them.
Edit: After getting my vehicle back, there were missing tools. The dealership claims that there weren’t any tools in the truck upon arrival. Can’t say 100% who took the tools - tow truck driver or dealership, but just beware!!!
Javier was very polite. He arrived super quickly and made the process super easy. Would highly recommend.
My mother’s car unexpectedly stopped working (even after changing the old battery). The lady who got my information was helpful, fast and informative. Joe helped tow my mother’s vehicle from New Braunfels to West San Antonio was friendly, skilled, and attentive on helping us given the situation. Thank you Joe!
My tow was a very tough one because of mechanical reasons. The operator paid very close attention to detail, was very careful in loading & unloading. Far more professional in respect to customers vehicle than I’d ever experienced. Outstanding company to do business with.
My car got hung up on a piece of rebar on one of those yellow parking blocks. I couldn’t back out for fear of tearing up the underside. Called these guys and he was there in about 10 minutes. Jacked up car, got the rebar out and had me on my way. Charged me a minimal fee and was so kind to this 75 year old woman. Of ever need roadside assistance again, I’ll call them.
Shout out to American RTS my 17 year old Audi got stranded on 35 with tons of traffic as a mother of a teen my heart was breaking by the sec. Marcus the owner rushed out of his way to save the day!!! Im saying less then 30 mins my daughter's car was at the mechanic shop!! One call!! Thanks American RTS 100% recommend!! Greatly appreciate your hard work. You won our loyalty!
If you’re not wanting to chill in the hot Texas sun waiting for a tow - give ‘em a call! This is the fastest towing company I have seen, ever!
Steve was a LIFESAVER. I lost the business card and called RTS to ask who had helped me, since I couldn’t recall his name. I wanted to ensure he was recognized!
It was easily over 6 months ago that I used their services but they deserve the five-stars!
Best towing service and the most knowledgeable, friendly driver ever! Steve D took care of everything and dropped my car in the perfect spot in my carport. I didn't have to lift a finger! Most appreciated! I will use this service again!
Joaquin was fantastic in helping me get my car towed when I needed service. I was stuck on the side of a busy tollway. He was professional and encouraging when I was feeling discouraged. He got my car where I needed it to be in a quick and timely manner. American RTS is definitely the company to call when you need roadside & towing services and you care about being treated with respect.
Steve is great!! It was hot out. He was super fast getting to us. Very friendly. Very helpful. If we should ever need another tow, hoping he’ll be the guy to the rescue!! :)
We were very pleased with Steve! He came right out and determined it was the battery, hooked it up and it started right off!! He was very friendly and efficient! We appreciated him so much!! Thank you, Steve!
Had my car towed today. Steve was there within 30 minutes and called me 10 minutes out. He was super professional but very friendly and gave me ideas to check out about what was wrong with my car. I highly recommend this company based on my experience with Steve!
Javier was polite and timely. He quickly found our location and was able to help get our car home with no delay. I appreciated his kindness and caring attitude too.
I recently had the pleasure of working with Javier for a towing service, and I can't recommend him highly enough. From the moment he arrived, Javier was incredibly respectful and polite, making the entire experience much more pleasant during a stressful time. He worked quickly and efficiently, ensuring my car was towed safely and without any hassle. Additionally, his pricing was very reasonable, which is always a plus. If you need a reliable and professional towing service, Javier is definitely the person to call!
I had a rough start to my morning by backing up over the retaining wall. Steve arrived quickly. He was very friendly and efficient. He also gave suggestions on where to purchase new tires! Thanks for all your help!
Joaquin did an amazing job tonight!! My girlfriend’s car died on her at Walmart and we were so worried about how to get it home but thankfully I have AAA and they directed us to American RTS. We waited about 30 minutes which was beautiful! Joaquin was so helpful with the tow and telling us what could be wrong with her car. After getting home, he put the car where we asked and wished us a good night. He is the best!!!
Had a flat tire and did not have my Key to take off tire from rims. Had my Special Needs Son with me and was in panic mode. I Called American RTS and Steve was out to help us in a flash, under 30 minutes. He was helpful and even helped out my oldest son, because his battery was dead . The price was reasonable and I will continue to call Steve , Marcus and the crew
I recently had the pleasure of being assisted by Steve, and I couldn't be more impressed with the service provided. With 17 years of experience under his belt, Steve is not only highly knowledgeable and efficient but also incredibly personable.
From the moment he arrived, he quickly assessed the situation, explained the steps he would take, and handled everything with ease and confidence. His skill in operating the tow truck and ensuring my vehicle was safely secured was top-notch.
What truly set this experience apart, though, was the great conversations we had. Steve has a remarkable ability to make you feel at ease during a stressful situation. It was clear that he genuinely cares about his clients and takes pride in his work.
Thank you, Steve, for turning a potentially stressful situation into a pleasant experience!
I was in a bind and needed help. Transmission fluid leaked out on I-35 and truck wouldn’t shift. Every tow company in New Braunfels was 2hrs out due to heightened service calls. Marcus gave me a call back and said he could have a driver there in 5min. That’s a big deal when you are on the side of the road and you need to get back home to your kids. Steven towed my truck to my mechanic and then drove me home. Fast response time. Exceptional service.
So. I just have to give the biggest of shout-outs to this guy right here. The genuine MVP. I truly wish I could give more than 5 stars. I sat on the side of the road for 4 hours waiting for my people to get a tow truck, they called Marcus and he was there quick fast like a bunny. He even called me to tell me where he was and how long it would be and asked if I was okay and reassured me he would be there asap, and he was. It MAY have been 20 minutes, IF that from the time my people called until he got me. And he was incredibly nice and professional when he arrived. Asking again if I was okay and talking me through what he was going to do and was personable and just amazing all around. And he can whip it man, he knows exactly what he’s doing and is truly just good at his job. I cannot express enough how thankful I am. He made my day, not just because he saved me for the side of the road, but because of who he is as a person. So cool. I literally am going to call him for anything and everything I need and you should too!
My daughter blew out a tire due to shoddy road work. Her rim was damaged. With my husband not being in town, I called and was referred to this company.
I don’t waste time and I put a price to my sanity. Everyone wanted me to take the car to their shop but no one heard me when I said I couldn’t drive the car due to not being able to change out the tire for the spare. I have an elbow injury and my daughter had taken one of my other vehicles to university.
I called and inquired about roadside assistance since my insurance company reports your roadside assistance as an insurance claim. No thanks. I’ll pay someone to come change the tire and rim so I can drive the car to the shop.
I told Marcus what I needed and why: With my busy schedule, I didn’t know when I’d be freed up enough to go for a new rim and tire, plus alignment.
Marcus said he would be here in about an hour, give or take a few extra minutes due to school zones. I’ll be here. No worries.
The honesty about arrival and possible delay due to school zones was professionalism at its finest. He arrived and got straight to work. He loaded the tire onto the back of the Rogue for me so I wouldn’t have to do it.
I thanked him for his military service and professionalism. It was an excellent price because it took so much anxiety off my shoulders. He was extremely courteous, professional, helpful and cautious when handling the vehicle.
I highly recommend calling this company if you need a little of a lot of help. I’ve got Marcus and American RTS Towing on speed dial if I ever need them again. But who doesn’t need or want excellent service?
I am obliged to take this moment to speak of the extreme professionalism extended to me in the towing of my pride and joy Ducati . Daniel took the time to explain his approach to securing my motorcycle before it was locked down and was willing to allow me to assist. Communication is key and I will be working with American RTS directly when I find myself in need. Great job!!
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