Little Brothers Shell, Inc. in
Brentwood (TN)

We simply asked why the diagnostic fees were being stacked for separate issues instead of being bundled or explained clearly. Rather than walking us through the pricing, they refused service entirely. It felt like asking questions was treated as a problem. I’ve never experienced that kind of response at a repair shop before. Definitely left with a bad impression, would recommend anywhere else

We were refused service and told to take our car to another shop simply because we asked questions about the diagnostic pricing. It's disappointing and unprofessional to be turned away for trying to understand the costs involved. Definitely would not recommend based on this experience.

Beyond disappointed. Avery told me that they would have to charge me 250 to Diagnose EACH issue for my car….also was just kinda rude when I asked if there was an option for an all encompassing diagnostic/check like most places and then told me if other places offered better to go there because he was “more than busy enough”

Avery and the mechanics did a great when my car had engine trouble. He was transparent about the repair, time it would take, costs and gave me options about what had to be fixed and what could wait.

Little Bros. Shell, INC did a great job taking care of me. They were quick, but thorough and communicated very well through the whole process. They were also very informative instead of just stating the issue and not explaining, like I have experienced before.

I live in FL but was working in Brentwood. I’m originally from Nashville, and I travel to the area regularly for work, so I still keep a car in the area. I normally fly back and forth. When Hurricane Helene was coming, all of my flights canceled, and I decided to drive home. My battery terminal cable was loose and had come loose while driving, so I needed to get it replaced before making a 500-mile drive. I came into Little Brothers Shell, and they helped me immediately! Within 20 minutes, I was repaired and on my way. They were so kind, quick and the repair cost was more than fair. So thankful I went there! I would use them again and recommend to others.

Traveling from New England and needed Emergency brake work.. called the big guys and they were booked on a Saturday and recommended this local place. They took us right away.. diagnosed the issue and fixed us up for a very affordable price. Friendly and knowledgeable. Highly recommend

Took my1992 Nissan Pickup in for some repairs and these guys did a great job. Avery and his team are top notch. Not only did they repair my engine issues, Avery spent some time with me going over some suggestions on issues I didn't know my truck had. Most shops I've worked with simple let you pay and hand you the keys. Also, these guys go me fixed up in a timely matter. I will be back.

I was in town for a business trip. My rental car ended up with a low tire. I took a chance and drove to the nearest gas station. I couldn’t have been luckier. Even though they were busy they helped me right away. My tire was fixed and I was back on the road in less than 30 minutes. I appreciate their kindness and recommend their services to anyone in the area.

Came to Little Brother’s Shell for the first time with a slow leak on wife’s tire on a Friday. They were booked for the day but when I explained that my wife had to go out of town for her sisters surgery they said they would get it in somehow. They got it fixed and all is good. Good people.

I am a Mom of 3. Myself and my three kids ages(16,14,11)just drive from Ohio to Nashville for a baseball tournament when I noticed my tire was almost flat when I woke up the next morning. I was kind of frantic as I was alone without my husband. I pulled into the shell station and Juan was my life savor. I told him my story and without even blinking he fixed my tire despite having other cars to tend to. My tire was literally fixed and I was leaving the shop in 20 minutes and able to make it to my son’s baseball game on time. Juan saved the day for me. Thanks so much!!

Avery is so pleasant, easy to talk to, and helpful. He and his team fixed my car in less than a day after two other shops couldn’t figure it out. He gave me options and was transparent about everything. And they are open in the evening! Thanks, Avery!

I recently moved to Nashville in 2021 and have been really trying to find a good mechanic in the Brentwood area. Other mechanics in the area have told me to take my Jeep to the dealership. This is the second time I’ve brought my vehicle in and they got me worked in same day. The staff are all incredible nice and explained all my options to me. The first time they replaced my oil filter housing unit. Yesterday they replaced brake hoses, calipers, rotors, pads, and an oil change. Will continue to bring my vehicles to reputable, very respectful and an overall great business like little brothers. Thanks Avery for great service!!

I had an emergency issue with my car and although they were super busy they made time to check mine out and fixed the issue in a couple of days. The staff was super courteous as well and the cost was reasonable. Would highly recommend their services to anyone. Kudos especially to the service manager!

I ended up taking my car to Little Brothers Shell purely due to proximity to where I blew two tires on 1-65. My husband and I were both blown away by the professionalism, genuine care and timeliness of service and communication that this will now be our go-to auto body shop. We also love supporting family-owned businesses and this company is in its third generation of ownership here locally. Thanks for being an amazing team! Special shoutout to Avery who was helpful every step of the way.

Had a tire blowout on 65 and was towed to little brothers by AAA. Unfortunately my tire is special order but Avery went out of his way to call multiple tire stores to locate the tire. In the end I drove to discount tire on my run-flat, and was pleasantly surprised about 30 minutes later when Avery called to make sure I made it safely! I didn't have an opportunity to actually do business with this group, but if they treat a non-customer with this level of respect, I am certain they roll out the red carpet for customers!

I have chosen the lil brothers shell to service my Camaro and my daughters suv rogue. The space is spotless clean Emory has all the knowledge to service any problems you come across. I myself set appt for service. They’re quite busy ! The gentle men doing my service was very polite and professional making sure was road ready their 100 percent better than any oil service around !! top off all fluids tires pressure making sure oil is clean from oil filter removal. inspections. Highly recommend full service shop Emory is my choice from hear on out. Thank you for 5 star service

I have used Little brothers for years in 4-5 different cars and trucks. I feel like I’m given a good explanation, not ‘up-sold’ on anything not necessary and also explained the mechanics or dysfunction of what is wrong. They have also fixed mess ups by the dealer for me. Avery and the team are fantastic in their work and service. Highly recommend.

Friendly staff.Honest, Fast, Efficient and very affordable!! I brought my van in today because of a leak in my tire(s). They repaired the one that had a leak and was honest about the other one having a screw but it wasn't affecting my tire. 10/10 recommend this place

Mr. Avery was an absolute blessing when it came to my 2004 Cadillac SRX. I had three mechanics try to get the cap off of my oil filter housing unit before I realized we needed to replace it. Mr. Avery told me that he would try to just get the cap off so I would just have to replace the cap and not the whole housing unit. I was shocked when he called me the very next day and told me that he managed to get just the cap off and I wouldn't have to replace the whole housing unit and just the cap. HE SAVED ME $1,000!! It was so refreshing to have a mechanic who valued the customer and not the price tag. Thank you Avery! I will be back and recommending this shop to anyone who needs help with their vehicle!

If I could rate Little Brothers Shell with zero stars, I would. Our experience here was just about the worst experience I’ve ever had at a mechanic. First and foremost, their communication is sorely lacking. Not only did my vehicle sit at their shop for days before being worked on, their mechanics did not communicate this information. Every time I tried to call for an update, I was given the runaround and told that they didn’t know or were too busy to talk. Eventually, after several days of calling with no updates, they finally gave me a modicum of information. However, this was not cause for celebration or hope, as the mechanic named Avery continually made promises that he would “call with an update on Thursday.” Thursday came and no call from Avery. I called back and was told, again by Avery, that I’d receive an update the next day. Never received an update. They finally told me to expect a call on Saturday. Saturday came and went with no update. So on Monday, I called yet again, and was finally told that my car was ready to be picked up. I was never given any information about what was actually wrong with my car, how long it would take to fix, nor how much it would cost. Every time I brought this up with Avery, he constantly gave me excuse after excuse after excuse. It’s clear that these people do not care about operating a fair, respectful, and honest business. They did nothing but treat me with disrespect and disdain. Do not go to this mechanic.

Did all necessary repairs on a 1981 Cadillac El Dorada. Took some time to locate all the needed car. Kept me informed on the status of the repairs. Very nice and friendly staff. Would use again should the need arise

I had a bad leak in a tire and stopped at Little Brothers Shell because they have a free air pump and are at a convenient location. When I saw how low it was I talked to Avery about setting an appointment for them to take a closer look, but it turned out he had some time to take care of it right then. After 30 minutes it was determined that the tire was not salvageable, so he ordered me another one. It came in the next day and he and his team were able to quickly replace it and get me back on the road. Avery has been a trusted advisor over the years for many other repairs and his team does quality work at a reasonable price. Highly recommend.

I pulled into check my oil about a month ago and realized it is owned by Rhea Little’s heirs. My parents did business with Mr Little years ago when he had the Gulf station in Green Hills. Today I took my car in to replace the passenger side view mirror. I purchased the replacement online and Avery put it on in 15 minutes. Everyone that works there and even the customers coming in are so friendly. I can understand why my parents used and trusted them so much. I’m pleased they have the same integrity they had 50+ years ago. So, a big shout out to Avery and Juan who helped me today. I’ll see you again down the road! P.S. - they still offer full service at the pumps! I love it when you pull up and the bell dings, like the old days. I highly recommend!

In a day where people offer minimal customer service, it is nice to see employees who go above and beyond. The staff here are so friendly, and they care about more than just money. The outside might not look like much, but the service is excellent

This was a wonderful experience! Traveling from Wisconsin to Florida and got a flat tire. Called and was told they would fix it. Brought the car and they installed a new tire and balanced everything. The whole process took less than an hour. So impressed with their customer service and professionalism. I wish that level of service and commitment could be everywhere. Kudos to Little Brothers Shell they are excellent!

I had a great experience getting my car serviced. During their search, they found two other problems and were able to get that fixed too. The price was affordable for the things I needed. Their service was timely and communication was great. I trusted Avery and his guys to take care of things and that they did! Avery knew I was making a long drive and even called to make sure I arrived safely. I would definitely go back and recommend others. Thanks so much.