What clients say about Carquest Auto Parts - CROOK AUTO ELECTRIC in Mount Lebanon (TN)
Wasn’t sure what was wrong with our car we figured it was the alternator we got suggested crook Auto electric. We dealt with Jason he was very upfront and respectful the whole time. We had our car towed there at 10 o’clock in the morning expecting to pay LOTS OF MONEY because of how severe it was acting and not running at all. Jason called us about an hour and a half later said it was wiring and only charged us $120 to fix it. I could’ve kissed that man. We’ll definitely be using them in the future.
These people are very rude , we stopped in here to price a battery. Bobby was the one looking up the price. His rude comments and unfriendly demeanor will make us never shop here .
My former boss used Crooks a lot for all sorts of things including hydraulic fittings, which seems difficult to find. This morning was my first time in and I absolutely dig the store! The 2 fellas that were helping me are awesome.
Drop my car off. Was told that Jason cannot do anything for me or for my car. Had a list of things that I knew I had issues with. I got a call about 3 hours later telling me that Jason that works there cannot do anything for me or for my car did not get any more explanation. 43 years old and I've never had this happen to me when I drop off a car somewhere. This place came highly recommended and I'm starting to question why
They do work on cars here as well my car is in the shop there right now an they asked me what was wrong with it and they told me they would test drive it an call me to let me know what is exactly wrong with it an give me a price before they ever work on it so so far they seem pretty knowledgeable about what they do an the service is excellent an they are very customer friendly there so great place to go very friendly very much recommend from me an my family
If you’re in need of anything automotive, call on Ricky, Jeff, Ronnie or one of the team. They repair Starters, Alternators, and make battery cables, hydraulic hoses and many other components. Ask for Jason he is an excellent technician for your automotive repair, with years of experience and diagnostic on the latest make and models. One of Lebanon’s last full service automotive businesses ! Thank You Guys for what you do !! Mike
Windshield wiper broke off on my way to work. I stopped in and these guys had me back on the road in just a few minutes. They were so helpful and nice.
Rebuilt our alternator to be good as brand new for the fraction of the price of a brand new one. I would even argue that it was better than the last one we bought brand new. Great folks to work with. Came back to the page to refer them to an acquaintance and realized that I hadn't rated them yet. Thank you for getting us back on the road!
They were the only store withing 50 miles that had the ball joint I needed, got there 10 minutes before they were sipposed to close according to the website and they were already closed and gone. Now I will be waiting on another store to get my part in.
These folks are the BEST! I took in a 59 yr old starter that No One had replacement for. Although even Crooks couldn't repair it, they 'cobbled' one together that is a perfect replacement. Also their Customer Service is Excellent
Made a hydraulic hose for me for work and then also had another item I bought for myself. Extremely nice staff, offered me a cup of coffee while I was waiting.
During some of the recent snow accumulations, I ordered five bags of Ice Melt (Magnesium chloride), which clearly states safe for driveways, sidewalks, and other surfaces. Unfortunately, I will not vouch for the product, as it still caused damage to my driveway. This purchase was made online through Advanced Auto Parts online order system, and picked up at Crooks. The order was ready, and the staff was helpful and pleasant. After learning that the product was damaging my driveway, Crooks was more than willing to give me a full refund for the purchase. The staff was extremely helpful and apologetic, even though it was to no fault of their own. I would highly recommend this auto parts store, as the service was impeccable.
Ricky and Ronnie are awesome. They have anything you can think of for cars and also for tractors and heavy equipment. This is one of my favorite places. They still use books unlike other stores that look in the computer and if the computer says we don't carry it and that's it. These are the last of the real parts men!!!
Kind, knowledgeable people. Parts and prices competitive. Delivery quick and drivers are respectful and quick to get product to the customer. Customers are their number 1 priority. Recommend highly.
Extremely helpful. Not like your run of mill parts store. Theses guys go out of there way to help you. If it's not on the computer, they have the parts books like the old days. I highly recommend Crooks.
I placed an online order about 45 minutes before posted closing time. I arrived between 5 and 10 minutes before that time (which is 5:00pm). The lights were out and the doors were locked. There was no note and no one answered the phone. When I went to their website, it showed they were still open. I appreciate the small town service, but if I'd known they were going to randomly close early, I would have ordered my parts elsewhere because I needed them then. Frustrating situation.
The guys here are super helpful. It's an ole-time auto store. If you have an electric auto problem or service need, this is the place you want to go. Fair prices and honest service. I always go here first, and they usually have what I need, especially for my classic car.
Crooks is an honest repair shop, they do great work on repairing your vehicle. They are also repair starters, alternators. Go see Ricky or Mike before you purchase these two items. They can rebuild them for a lot less than purchasing a new one. A definite Yes !
S Cumberland St, Lebanon, TNTowing service
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