The gentleman that helped us was amazing. He showed up when he said he would and was very kind to my wife and I. The entire time he made us feel comfortable while also delivering a quality service. Under the circumstances we were dealt they did a great job of making the situation smooth for us.
Allen communicated right away with a call about when he would get there and was personable. He got there in a considerable time and was super cool and also showed me when he dropped off my truck at the auto shop.
I will 100% be using them again !! I put in a request of tow with AAA and was SO GRATEFUL they sent Allen my way ! He called me quickly to let me know his ETA, sent me a picture of my car once it was delivered and let me know it was safe, as well he kept me updated the entire time ! His communication was top notch, it genuinely made the stress of car troubles fly right out the window ! He made it so easy for me and took the stress right off my shoulders !! If google let me put 10 stars I WOULD !! I couldn’t recommend Allen at Bnl towing enough !!
Not only did they call on the way, gave me an estimated and accurate arrival time - but took excellent and gentle care of my car which was dead and would not steer. He was friendly and communicated as you would expect from a professional. Would highly recommend.
Allen with BNI was great! Fast to arrive, friendly, polite, and got the job done! I highly recommend and we would definitely use this service again! Thank you Allen!
So kind and helpful! Jumping the battery didn’t work, so he suggested options for me to not have to wait in the cold. He came back with his tow truck, took my car where I’d requested and sent me a picture to let me know it was safe. A true angel and blessing on a cold night.
Allen is terrific! He communicated in a timely manner about his ETA, and kept us abreast of our son’s truck delivery to the auto shop he also notified us when he delivered it safely and included photos Absolutely superb service!
My battery was dead so I contacted AAA for service. Allen (with Bnl Towing) came right over and had my car running in no time. He was very kind, knowledgeable, and efficient. Thank you, Allen.
Thank you, Al! My car battery died, so I called AAA, who connected me with Al—and within one minute he was already calling me with an estimated arrival time of just 8 minutes. He showed up right on time, quickly jump-started my car, and made sure I was safely on my way to get a new battery installed at a nearby service center.
Al was incredibly friendly, polite, professional, and impressively fast. Outstanding service all around—I couldn’t be happier or more appreciative!
A few weeks ago, my truck broke down at the Mapco in Lebanon, TN and the driver for this company, whose name I forget, provided the best towing experience that I've ever had. He brought me and my truck all the way back to Cookeville. The driver recommended places for me to hit up for my business also so I appreciate that. Unfortunately Google only allows five stars or I would give this company a higher rating. It was late at night that I made the call to get towed and everything went smoothly from beginning to end.
Allen is extremely nice and he got to my car so fast! I was freaking out about my car not starting and he was able to jump start my car immediately. I will definitely be calling him up again if I need to!! If I could put 10 stars I would. Thank you SO MUCH Allen!!
Allen was awesome, he was so courteous and made a horrible situation bearable. He loaded and unloaded the vehicle with care and quickness and went above and beyond with it. Highly recommend him for all your towing needs.
Had to be towed to discount tire due to a flat tire. This gentleman may have been the quickest response I have ever encountered. Excellent customer service! Highly recommend.
Bnl Towing and recovery was very responsive and very professional! I was very impressed with how quickly they arrived and opened the vehicle in a very swift and careful fashion!
Zero damage to door.
Thanks again!
Absolutely the best experience with a towing company. Showed up on time and delivered our car to the repair shop with confidence and a photo. Communication was top notch. Highly recommend.
What a great company…he was prompt very courteous and did such an amazing job
Made sure I was taken care of…I will not use another company only BnI….thank you for the support and A++++++++ Service
Fast, efficient, and reasonably priced. The driver is professional and courteous. I definitely recommend this company if you ever need a tow in the Nashville and surrounding area.
Absolute life saver on the side of the road to a soccer tournament. From notification to pickup and delivery to our mechanic (on a Sunday) Allen communicated through text and pictures through the entire process. Even helping me grab gear from the car. Highly recommend if you’re in the Lebanon to Cross Plains area of TN
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