Independent Towing and Recovery LLC in
Mount Lebanon (TN)

Would give them a zero if I could. Don’t call if you expect timely service.

Dealing with this company is like dealing with a child. There was no organization too their system. I was giving the complete run around after two days of them having my car. This is by the way being charged an everyday storage fee. When I spoke with dispatch, they told me I can pick my vehicle up at 6am when one of there employees arrived. I got there a little bit after 6am just to give the employee some time to get settled in and they didn’t attempt to open the door, she just looked at my through the glass window. I waited patiently and then after about 10 minutes I called dispatch or the office ( you never know who your exactly in contact with). They then told me they would contact her and get the process started. I sat there for another 30 minutes with no answer at all, only to find out that they said I had to come back at 8am when they are open. I’m just really confused on how both parties work together but they are on totally different communication levels. This was an horrible experience after being charged $55 a day and $375 for a hook up and tow fee

They’ll Treat your property like junk, Employees=Jerks. Had a truck backed into my front end with its tailgate on my hood.

I left it on the side of the road not knowing these people and I am also new to the area. They assured me they’d pick it up and deliver it. It was a great and smooth transaction and being dropped off. They took great care of the vehicle while in their possession!

Prompt, courteous, and respectful. The driver showed up and was amazing. I felt totally comfortable with the service and care of my vehicle. I would highly recommend.

I should’ve trusted the low reviews and called elsewhere. They originally quoted 45-60 minutes and we ended up waiting 4 hours. I first spoke with Sappora, who was sweet and helpful. But I called back every hour asking for an ETA and spoke with Olivia who seemingly was disconnected from her job. I repeated my question several times, to where she’d reply, I didn’t catch that- I was reading something and said who I spoke with previously lied about ETA because they never quote those times. She had zero professionalism and probably shouldn’t work the front desk. The driver was nice and apologized for the wait but I will never be a repeat customer. I would’ve called elsewhere had they not already taken my money. I actually had to tow my car to another destination afterwards and found another company who arrived in 15 minutes, called to assure me he has the vehicle, confirmed drop off location and was a pleasant experience- I now know who to call and who NOT to. Don’t waste your time with this company, there’s so many competitors that won’t keep you waiting.

Very experienced, went above and beyond to help with the situation. Very professional and knowledgeable.

Best tow experience ever. Leon (spelling?) was excellent, polite, and knowledgeable. Dispatch made sure I was in line and scheduled quickly. Will use again if needed.

I called this company three times and the 1st time my call got ignored. The 2nd time a girl answered, told me the price and when I told her I wanted to go ahead with the tow , she hung up in my face. I called back and my call got ignored again. Extremely unprofessional. All they had to do was say they weren't available instead of denying the call.

At first I was concerned about how long they were taking. However the driver Leon showed up and was very friendly and explained why it took a little longer than expected. Very polite and nice guy to talk to on our ride to a tire shop. Would’ve given 5 stars but I felt like it was pricey for a simple tow 20 minutes away

Never leave reviews but I’m so disappointed I had to. Highly unprofessional. In fact I would go as far as saying ain’t none of these people ever worked in customer service before. My husband bought a truck from this company before the new owner took over. Called to get some paperwork/information and I’m flabbergasted. Girls with attitude and yelling on the phone, hanging up on me because their frustration, would be surprised if they were over the age of 10 based on their coping skills! Anyways if you wanna buy a vehicle or get one towed, skip the headache and use a different company.

No Service.Promised 2hrs. Took credit card number. Never showed. After 8hrs they finally told me that they are not coming. Anyone in that area should use Southern Belle Towing. They are also 50% cheaper. They won't leave you out to dry.

We had a car towed by the city of Mt Juliet on Saturday evening. I called to see how much it would cost. They told me 225 on Monday Morning. So I went there Monday afternoon. I was then told it was now 287.59. I asked the guy how that was. He couldn't figure it out either so he called someone. They never could figure out those numbers. He got a hold of someone and then they said there was an administrative ree. How did an administrative fee come up all the sudden because it wasn't picked up by 2:30. This is the most outrageous thing I've ever heard of . I finly paid 282.50 so I could get the car and go.

I foolishly ran out of diesel and was not able to prime the fuel while on my Minnesota to North Carolina trip. After getting me safely off the freeway (a huge relief just by itself!), I feel he went waaay above and beyond by sticking with me until the pickup was up and running properly again. Worth every single nickel and more, I would recommend this company to anyone - great service cannot be faked.

My experience with this company was horrible. They were very rude with us and kept putting off when my car would be brought. Horrible service and whoever we talked to on the phone was very very rude with us. She kept hanging up and not wanting to talk to us. Told us she didnt have time for this and was just very bad. They may be very nice the others who work there but the people who handled our car wreck was awful to us.

I call on ITR almost daily for tows for my customers and help around our facility. I have done business with them throughout my 10 year career in the area and they are polite... professional...and as prompt as you can be in our industry. Their pricing is also competitive. I know that if I tell a customer to use them they will get good service and their trucks/livelihoods are in good hands.

My Semi broke down on West Main St. In Lebanon. Took an hour and half to get there would be my only complaint, but as a driver I realize you can only get there when you get there. Do not remember the driver's name, but he was polite and professional. He was hooked to my bobtail rig in 15 minutes and had me to the Pilot 15 minutes after that. Happy with his work sorry I didn't catch his name. ?

My son had a rollover crash on Stewarts Ferry Pike at 2:00 in the morning back in Aug. Independent towing is the company that retrieved my sons car after he was transported to the hospital (my son was ok after rolling his car about 3 times before it finally stopped). My son called me at 7:00 in the morning to pick him up from the ER, when we got back to his house we found out who had towed his car. My son and his roommate reached the tow lot before I did. (This was on a Sunday) The front door was open but there was no one in the office so my son called the number and someone answered and said that they would be there in about 15 minutes. When I arrived my son had already been there over 15 minutes and no one still had not showed up. My son was hungry so I told him I would wait there for someone to show up. I'm looking through the gate trying to see all the damage to my sons car but it's to far back I can not see much. Go walking around the building (which they are cameras everywhere) and finally a guy comes out of the front door. He informs us that we can not go look at the car that we would have to come back tomorrow when they are open. My son had requested just a few items from the car (the car was a total loss) the guy was super nice and retrieved all items my son had requested. Next day after my son got off of work he went to the lot to pay his tow bill and to let them know that they could just keep the car. They informed him that they did not want the car and he needed to take it with him. My son was going to get a trailer and get the car but they said he could not tow it off the lot his self. Another company could tow it off or they would tow it back to his house for him for an extra 80.00 (he had already paid for them to tow his car to the lot and then two day storage 300 and something dollars and now they want 80 more. So a total of 400 and something but he paid it all in full that day) so they said they would bring him his car in the morning because they were about to close for the day. My son had his roommate stay home and wait on them so she could tell them where to drop the car. Well they called him and told him that it would be the next day because they where so busy, this went on all week after he had already paid them in full!!! They FINALLY brought him his car that Friday. If someone pays you in full that's a customer you want to keep!!

My opinion of this company is that this company is a joke. They rip people off by not telling valuable information to consumers. I have advised others not to use this company for they did me wrong and did not handle the situation professionally. I also did a review online of my experience and i hope that others do the same if not completely satisfied. I made a mistake on calling this company. I regret that they made money off of my mistake. I am only accepting the response because BBB has taken too much time to get a resolution. It has taken almost 3 months to get an answer. Apparently just word of mouth works best. Stay away from business with this company.

We were in a wreck on Father's day and had to have my vehicle towed. Kenny was friendly and very informative. I felt bad that he was called away from Family time but he was still upbeat and professional and friendly. Now we have to deal with the Insurance but so far this company is definitely a company we recommend!

I had Broke down on 40 a week or so ago with a tractor trailer and I was told they would have someone with me as soon as possible. My wrecker arrived and the driver named James did an amazing job. He had me hooked up and ready to go within 30 mins. He was nice, courteous, professional and simply amazing.

Most unprofessional and dishonest company in my 10 years in the trucking industry. A semi truck trailer went off the the road and this company managed to cause double the damage to the trailer while trying to pull it out. Looks like chains were just slung around any part they could attach it to instead of properly using straps to not cause damage. The ICC bumper is completely mangled along with numerous spots on the frame from their aggressive tugging. The tractor had no damage and somehow they managed to rip off the passenger steps while pulling the trailer out. The owner of the towing company himself decided to then drive our equipment to his impound lot without authorization to operate our vehicle instead of towing the damaged trailer. The front axle of the trailer was not chained up correctly so all those tires were drug all the way to his facility and ruined. STAY AWAY FROM THIS COMPANY! (update)Their response below is a standard response. I have reached out to them to correct this matter and the owner relayed a response that they were unable to pull the trailer out without damaging it and there is nothing they can do about it. Any professional towing company should have the expertise to extract damaged equipment without causing extensive further damage. If you can't do that then you should leave those jobs for the more experienced operators.

Called for a tow truck because my girlfriend’s car wouldn’t start. John the tow truck driver chooses not to use the tow hooks or hook to the frame instead has the great idea to hook to the tie rod. The mechanic calls me and tells me it was just a dead battery however the tie rod needs to be replaced and they will need to do an alignment because the tow truck driver broke it. I call the office and they tell me the supervisor is going to the mechanic to look at it. They tell the mechanic they will pay for it but they wait hours before doing so. I cannot get my car until they pay so my girlfriend was out a day of work and I paid them $85 dollars to break her car. The supervisor she talked to didn’t seem to care at all and told her she is lucky they paid for it. I will be contacting the BBB on this place.

They do not deserve one star. Terrible customer service. Car was damaged, by the tow truck driver. Speaking with the supervisor was pointless. He would not let me speak, continued to speak over me. It was not his fault that my car was damaged. Do not use, not safe at all

went to pick my car up $300.. all windows were left down all night.. tire rod was jerked out. My car was not drivable.. they fixed th tire rod and I still had to pay the $300.. not to mention my A/C buttons and rear defrost and heating and cooling knobs are punched in and loose.. not sure why those were touched at all. Oh and they never once contacted me with an update on my car and when it would be ready or anything. I had to call multiple times. So unprofessional.. oh and the yellow paint that is on th windows has to be scraped with a blade. Talking about livid!! If anyone needs a tow call me!

I was driving home from picking up my son from school and was already doing a few miles over the speed limit but obviously wasn't fast enough for one of the drivers from ITR who proceeded to fly past me and then cut me off almost hitting my car. I honked at the driver and he proceeded to role down his window and flipped me off and yelled something at me and which I could not make out. When I got home, I tried calling there to speak to a supervisor and whomever I spoke with (the person refused to give me their name) told me that maybe I was a bad driver and shouldn't be on the road. I think it should be the other way around. ITR should be out of busy and shouldn't be on the road and judging from all the other reviews on here, everyone should BEWARE and NOT use this company!!!! Also, great excuse with the lights. My grandfather has been in law enforcement for 17 years and FBI for 21 so I know all about the law and emergency lights but unfortunately there was no emergency lights on for me to give the driver the right away nor was there any emergency lights on for the driver to stick his hands out to be pointing at.

I'd review this company 0 stars if it were possible. They towed my wrecked vehicle and charged an outrageous $225 because the police were the ones to arrange the tow. I wouldn't have personally picked them but since I went straight to the hospital I had no choice. They then charged $35/day and when I was finally able to pick up on Saturday they said the office was closed Sat & Sun so I couldn't pick up, but I would still be charged the $35 each day whether they were opened or not. The staff is extremely hateful and the woman I spoke to at their Hwy. 109 location seemed to rejoice in the predicament I was in. Their plan is to make it too expensive to pick up your car when they can just salvage it themselves and make more money.