If you get towed here after a wreck be prepared for a whole bunch of fees you aren't told about until you go to pay. What was though to be a 200 tow bill was was 475. Multiple conversations and never informed we were being charged daily just for our totaled vehicle to sit outside in a vacant lot. Would have taken care of it a lot sooner had we known and saved a lot of money.
Excellent towing..very professional drivers...Office staff is Great easy to understand and easy to talk to. I'm not a mechanic..Very honest shop Crew. I bring all my vehicles to them and families vehicles. Recommended to anyone who needs any car cares.. Best shop around. ..
Tyler was very helpful and gave great insight on what may be wrong with my Camaro. He was professional and kind with great communication. I would definitely recommend James Auto Body & Repair to others. Tyler also sent a follow-up text message upon arrival letting me know my vehicle arrived safely.
Without a doubt, Tyler is a certified superhero! I made the silly mistake of locking my keys in my running truck and thought that my day was ruined. Tyler had other plans! He quickly made his way to me and completely turned my day around by providing such fast and superb service. If you’re in need of similar assistance, don’t think on it any longer, just give Tyler and the team over at James Auto Body & Repair a call! They were truly a blessing.
I feel Ripped off ! I was in a wreck on Saturday, March 8 to which my car was towed to this lot. It was picked up on Friday the 14th to which I was charged $539.19 . That is $125 for the tow, $12.50 for their fuel charge, a $75 cleanup fee, $95 for an administration fee and a storage fee at 30.00 per day for seven days coming to $210 reaching that grand total of the $539.10
I can understand the tow of $125. And six days of storage at $30. Because I picked the car up on that Friday that I’m being charged an extra day of storage for. The fair price would be $305.
However, The extra $30 charged for the day I picked it up, $ 75.00 clean up fee (There was no cleanup on my car with this wreck ) , And a administration fee of $95 for what?!?! Seriously, a grand total of $212.50 Of ridiculously added charges.
I called and spoke with Gina as to my concerns and to see if anything could be done to which she told me plastic was put over my windows as the cleanup fee (there was no plastic put on my windows and I have pictures to prove it )
. I then asked to speak to the owner who she wouldn’t tell me who he was And that he would not speak to me and then she hung up on me. This is not good business and I would not refer this place to anyone. She said they are contracted with the city of Hendersonville to charge these fees. I believe the city needs to be informed, and some changes need to be made of this is the situation.
If I could give more than 5 stars I would! Allen C. towed our car 200 miles tonight and provided exceptional service, and proactive communication! He was even willing to give us a ride so we wouldn't be stranded far from home! If you ever need help between Nashville and Atlanta - he will take great care of you!
Overall, the staff is very friendly and Denise is extremely knowledgeable and helpful however that’s the only “good” thing I have to say.
The “12-14 day” prediction for how long they would have our truck turned into 6 weeks. The work they did was okay, so far I
don’t have any complaints on that specifically, but they did leave the truck a mess. Paint all over my tires, dust and debris covered my dash and seats, and for some reason the lowered my back seats and shoved my seat belt buckles underneath so that was a surprise when trying to reattach my kids car seat, they threw the floor mats in the bed of the truck and while they had it we got 5 inches of snow, so my floor mats were soaked when I got the truck. Not to mention, the dirty mechanic fingerprints all over the headliner. They also broke my back glass windshield while it was in their care. Also, left the positive battery cable loose on my battery and I would’ve never known had I not gone to jump off someone else’s car. I truly couldn’t NOT recommend this place more.
Coming from the wife of a mechanic , I know how important it is to clean up after myself when I complete a job, and I believe that’s the bow that ties it all together. Your work can be exceptional but if you’re going to destroy the interior in the process and not clean up after yourself, it makes you look bad.
They did incredible work on my Yukon. Talented group of people all around. No issues during the time in the shop and you’d never even know it was in an accident. Picked it up and was extremely pleased. George is top notch and well deserving of five stars. ?
My friend went for a window motor replacement and was charged 500$ when anywhere else would do it for 200$. They never asked before they up-charged the man. One of those sketchy places to go, even with a regulator, and a motor it still shouldn’t have been $350 for labor. Don’t take advantage of a young kid because you know what you’re doing and he doesn’t.
A tree jumped out tore up my front end. Insurance company "totaled" my car. Other repair shops refused to work on my car. Then I found James Auto just down the street from me. Confidently, the owner looked at my car and said he can restore it. It looks better now than it did prior to the tree hitting it! It's a 2013 Murano SUV convertible that they for only two years. My classic car is now even more classic after James Auto professionally restored my special car. Learned they do all sorts of Auto work, including oil change. For now on my cars go to James Auto first!!
Poor workmanship. New bumper cover wasn’t installed correctly and sicks out in places. Also doesn’t match color at all. 2 stars because front desk was nice and communicative. Wouldn’t recommend
Had to have car towed yesterday. The tow driver was extremely helpful. When he was stuck in traffic he called to let me know even though they have an app to track the truck's progress. He even helped me push the car into the garage since I do my own mechanic work. Could not be more pleased with the service.
This is the company to call!! I recently experienced waiting 4 hours for a different tow company to arrive and give me the run around. This business came within 15 minutes, gave me a courtesy call to say the vehicle had been picked up, confirmed the drop off location, was kind and professional. Having car issues is stressful enough but they gave me confidence that my vehicle was in good care!!
Hit a deer in my 2017 Kia Soul. took about a month to get the car back from date of accident. Not their fault. Parts supply was being slow. But the work they did... Man.. looks like a new car. It's the little things.. like redoing the entire pen stripe on the sides.. not just the replaced parts.. the tow cap for the front bumper.. replaced wheel well liners that werent even on damaged side just cause they came as a pair.
REALLY excellent work. I am seriously surprised how well the car looks now. 5 stars all the way. - Christopher Swilley
My technician/driver Alan was absolutely fantastic ?
Very personable with a genuine concern to not only do his job well, but also his ability to be able to help!
As a small business owner myself I would love to hire someone like Alan ?
I bought a new vehicle today and had to have it towed back to my house as I had no one available to drive it for me. James Auto Body was both quicker to return communication and was a lot cheaper than another local competitor. I really liked how I received a text message stating the ETA and another when the truck arrived. Driver was very friendly and handled my vehicle with care, arrived without issue or drama.
Best body shop in Nashville by FAR. They have been extremely helpful through the entire process, took my car in immediately, and got my car done when they said it would be done. Never made me feel like I was pestering them when I called. My car looked brand new when it left there, I would highly recommend them for any and all body work. Fantastic shop
This man charged my sister 380 dollars to fix a bearing and cv axel and after she got the car back she noticed a bolt was missing along with a lot of other problems it didn’t have before now the man won’t answer the phone fix his mistakes or offer a refund. Use this service at your own risk we could have been killed driving down the road after his work.
After a lost key and locked vehicle, James Auto Body & Repair came to the rescue. Driver Al was great. He kept me informed and brought my car to me without a problem. Thank you so much!!
My girlfriends car was towed here. Was running fine. Somebody removed her ignition fuse so the car wouldn't start. Had to have it towed to my father's house in gallatin. This happened over 2 weeks ago. Now the car is at Honda in gallatin getting fixed. All because somebody removed a fuse
Quick service. Good communication. Very polite, neat, clean. He was knowledgeable and demonstrated genuine care. He did what he said he would
do in sending a picture when my vehicle was at its destination. Nice to feel like I could completely trust it would get where it needed to be safely! Very grateful.
Fabulous!!! My service technician Allen Cox was soooo lovely helpful went beyond the extra mile to make me feel hopeful positive and not in despair about my car having to be towed away -even tried to check for possible things wrong with it!
He took great care to get car on lift from the street and when it looked like it wouldn’t go with the tires he took extra time to get it situated and pulled it up carefully.
He allayed all my fears drove it to the car repair and sent me a picture of my car ?
He was the best part of my very hard couple of days!! ?
We had a great and easy experience with Allen, a tow truck driver at James auto body. He was able to easily navigate my some what hazardous driveway. We had another driver From another company come to tow and he wouldn't even attempt backing into my driveway. Allen got it done in 5 minutes or less. He was very nice and highly recommend!
Extremely grateful to have found this shop. Moved from Florida and was referred by a friend. They were kind, fast, and very polite in person and over the phone. We’re very honest and did a great job on my car. It’s hard to find trustworthy mechanics and these people earn it. Big 5 stars to them!!
My vehicle had a mechanical breakdown on a Friday night and James Towing was dispatched by my insurance company through their roadside assistance program. They arrived with 45 minutes and Skylar was very polite and professional. He was careful when hooking the chains and wench cable under the SUV so it wouldn’t scratch anything. He was also careful to take his dirty gloves off before getting into the vehicle to turn the steering wheel and place in neutral. He then transported the vehicle to my mechanic’s parking lot. Although unfortunate, my situation was made better by James Towing. Thanks for the great service. I appreciate it!
I used JT for towing services 2 days ago. I liked their customer service on the phone and in person. It seemed very professional. If I need a tow in the future, I will be using them. The only problem I ran into was that the tow ahead of me took longer than expected. Jason, the guy who towed my car, explained it to me so I knew it wasn't HIS fault. But aside from that, I think it's a pretty decent tow company. Oh, and their pricing was one of the cheapest. So that helped a lot too!
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