What clients say about Affordable Towing in Hendersonville (TN)
Had a wide turn into a driveway that had a runoff ditch beside it. Found myself with a tire hanging over the edge and my undercarriage stuck on the concrete wall. Looked around for a bit before I found Affordable. The name is fitting. Cheaper than most other places around. Nate was the one who came to help, and he was awesome! Great communication, timely, and professional. He got my car back on the road in under 15 minutes, and didn't scratch a thing! Ask for him if you call. Highly recommend to those who might be in a tough spot and need quick, AFFORDABLE help
PROFESSIONAL, POLITE, FAIR. I WAITED ON ANOTHER SERVICE 20 HOURS AND THEY CHARGED ME IMMEDIATELY SO I FILED WITH MY CC AND CALLED HERE AND IN 90 MINS CAR WAS HEADING TO THE SHOP
THANK YOU ?
Don’t use this business unless you want yo be overcharged and treated like dirt. They don’t even have an office here and you’re left to wait for a driver
These guys are awesome! Friendly & efficient service.. my car was a hassle and they didn’t complain once and were AMAZING! Wouldn’t use any other towing company!
Called and got a price. Got everything set up & tow was done. Price changed after towing was complete. I discussed it with them and they came down a little but was not an honest transaction in my opinion.
My vehicle was towed by Affordable Towing to their holding lot. I asked to come get my belongings, I was told give them a notice, which I did. Then I sat for almost an hr after I was told someone was almost there. The driver then called me to get a time to be there, he had no idea I had been there waiting! The very next day I wanted to pay to have my vehicle released. It was a HUGE ordeal. I was told they could set my vehicle out for $50, since I had another company coming to pick it up.(I had been told this information two or three times) I agreed to this. Then they called back and said never mind they can’t do that. I must drive it away, but they wouldn’t let us jump start it on their lot! They offered to jump start it for $92!!!! They knew we had no way to drive it away, so they thought they could get more money, because that was the only option!! We didn’t know if jump starting would even work, so we turned that option down. Then they said they could just tow it to my home for $92. We took this offer. We were told they would tow it to my house, prove ownership and pay when it arrived at my home. After this was all set up, they call back about 20 minutes later and say they can’t do that. Someone must meet the driver, show proof, pay, then they would tow it. This was an all day ordeal back and forth with them!!!! They need to get their information straight before telling people things! I had to rearrange things several times because they kept changing their information. Also, the dispatchers were rude at times and sounded like they were in a major rush to get off the phone. I felt as though they were tired of dealing with me, but if they would get their information straight, I wouldn’t have had to be on the phone with them all day! Will never use or recommend this company or Dad’s, which is their “sister” company!!!
Actually tried to use this business on the morning of Dec. 27, 2022. My wifes SUV had broken down on 386 the night before. I needed it towed about 5 miles to my preferred shop for diagnosis. Man answers the phone, I ask if they are the preferred tow company for my shop. His response, "no we are not but regardless we aren't towing right now due to the roads being bad." Yes, it was snowing but it wasn't so bad that you'd expect a tow company to ground themselves.
Super responsive and accommodating. Was dealing with a national rental company that was a disaster, these folks were responsive and super helpful. If you need a tow, this is where you should go.
Fast because we bothe met up at the same time on the highway and to my spot out of the county! The tower was a nice ? dude and I was his last tow of the day and I told him I'm glad he didn't stop before me and I was very grateful because it was hotter than fish grease outside like now lol ?
I would give this place a “zero” stars if it was an option. Called to see where they were and they said there was someone ahead of us. We called back an hour and a half later and the lady said she told us that she told us previously that there were two ahead of us. That was the first lie! Then they said they called and that we had canceled the service…. The second lie! So, we are sitting on the side of the freeway in danger for nearly 3 hours with no one coming!
My right rear tire blew out this morning. The place I had bought my tires from (6 years ago) were out of stock?. The tow company hooked me up with a company that totally saved the day! I got 4 new tires higher quality than what I had for similar price I paid in 2013. Same day!!! I couldn’t be more appreciative & will recommend them to anyone!!! Thank you Tiffany for dispatching Jason to come to my rescue!!!
The lady on the phone clearly had no idea of what she was doing. I had to give her my information several times, and she couldn't even read her map! She then hung up on me!
I'd give this place negative 2 stars of it weren't for the tow truck driver who was super nice and helpful. The lady at the call center was soo unprofessional and rude during a stressful time, pretty much had to use my customer service skills to keep her calm. Also, there's no office on site and the place is really difficult to find and under two different names. It's a known fact that local police get kickbacks for using this company as well.
The dispatcher answering the phones said that she didn't know where Cottontown, Tennessee was located. In this day of Internet service, map services and Google Maps...you can't even look up a city? So as I gave directions, she repeated she didn't know where Cottontown was, and hung up on me. So if a towing service can't look up where Cottontown city is located, that is surprising to me. The city is only 15 miles from Hendersoville. Don't hang up on the phone on someone because you are confused...it is very rude. Others reading this may think that I got rude, and that may be why I got hung up on. Yeah...no...no rudeness from my end. I just got so annoyed to get hung up on, that I decided to write this review. I don't know how their wrecker service is (and will now never know), but their personal skills are horrible. And I don't recommend a service that apparently doesn't have the ability to look up a city only 15 miles away from their location.
My daughter found herself with a wheel off in a ditch and the car resting on the frame. I called affordable. Jason was on site within 30 minutes. Anothet 10 minutes the car was back on the pavement. He was professional, quick, and most if all experienced. I cant recommend him enough.
1) I wasn't asked where I wanted my car to go. In fact, no one from the towing company even spoke to me at ALL when I was in a wreck. Instead, they took my car without a word and just took it to their UNaffordable storage yard. I wasn't consulted once or given any prices.
2)When I went to the storage yard to take pictures of the damage, I had to wait for almost 30 minutes on their stoop in the heat while they ignored me even after I had gone up to them and asked for help.
3)I had 3 pairs of sunglasses and my little red gas canister STOLEN FROM MY VEHICLE. I guess while rummaging through my car for things to take, they got MUD ALL OVER THE INTERIOR and they had all of my glove box & arm rest compartment BELONGINGS STREWN ALL OVER THE SEATS AND FLOOR LIKE IT HAD BEEN RANSACKED!
4)my bill was in-f***ing-sane! $500 for towing and storage + all the free stuff THEY STOLE FROM MY CAR!
Just don't call them when you need help. Untrustworthy and despicable.
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