D&R Automotive Repair in
Sevierville (TN)

I had a fantastic experience with D&R Automotive! They were able to schedule me in extremely quickly, which was a huge relief. My car’s A/C was acting up, and they diagnosed and repaired it on the spot — no delays, no runaround. Best of all, they did it right the first time. Friendly, efficient, and professional — I’ll definitely be coming back for any future

We ran over a bunch on stuff on the highway on accident, and they were able to inspect the vehicle the next day and refer me to an exhaust shop that could weld. 10/10, very kind to me. I appreciate the good attitude, as I was very stressed about the whole situation. They were courteous, honest and very good people. Would recommend to anyone.

Pick up my 2011 Hyundai Tucson today where I had a new motor installed did an unbelievable job every clip in place every wire exactly where it should be runs great as it should it's a brand new motor I would highly recommend them to anybody

GREAT! AWESOME! BEST IN AND AROUND SEVIERVILLE HANDS DOWN! DONE MAJOR ENGINE WORK DURING FAMILY EMERGENCY AND NOT ONLY GAVE A $600 VETERANS DISCOUNT BUT HSD OUR TRUCK FIXED IN LASS THAN 2 DAYS! AMAZING PRICE, PEOPLE, AND EXTREMELY GREAT WORK! THANK GOD FOR RICHARD AND STAFF AT D AND R AUTO. 110% A+++

Honest owners and extremely polite and informative. I took my vehicle here after I wanted a REAL mechanical opinion. I opted to have the necessary repairs done here; and I will be a customer for life now! I can't thank them enough!

I was very pleased with my service at D & R. They were quick and efficient plus the price was very reasonable for the work done on my car. I really appreciate that they sent text updates. I would highly recommend them!

My Jaguar runs worse than when I picked it up. After an accident they tried to fix a squeak & 'fixed' a coolant leak. Neither fixed or will be from D&R. Insurance screwed me on getting my car fixed thoroughly & D&R screwed me on charging me for 'fixing' the minimal for me to leave and say deal with the insurance. The staff is nice, but no.. these people didn't fix my car.

I wanna say this shop and all the employees took amazing care of us as they seen the trouble we where haveing also with a young child with us. As soon as we arrived to our hotel for vacation the alternator gave out. Working with our warranty they found us this shop. And they help us out with a recomended tow when it needed to go and a ride to get our car when it was ready.. I will recommend this shop to anyone in need of car help in Sevierville TN. If I could give then 20 stars I would. Thanks again for everything we truly appreciate and blessed to have met you all.

Nice front office girl. Owner is nice. Mechanic that did my rear end did a straight trash job. Im a mechanic myself so i know when something is not right. Have never setup a full ring & pinion gear setup before is only reason i had this place do it. Spent $700. Paid $50 for brake work that was on the reciept that was never done & i never asked to be done. Sent video of the rear end proboems but havent heard anything from them. Wad told to drive the car a few hundred miles to break in the new rear end and the noise would go away. I get it nobody wants to go right back into something they were just payed to do right. Hurts pride and pockets. Goforth came and got my car on a roll back. Had it fixed 2 days later for $400. Send videos of everything done wrong. D&R if you want this review taken down call me and make an attempt to make things right. I drove less than 10 miles on your work that cost me $700 from you and another $400 to get your work fixed. Not happy at all. You have my number.

We were on a camping vacation when our tow vehicle’s throttle position sensor went bad. Out of five auto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our “forever auto shop”! Seriously…they are the BEST!!!

Bought a 2007 FJ Cruiser. There was a bit of a clunk in rear when driving slow and hitting bump or rut. D and R looked at it and texted me with their findings. I was hoping for a couple of hundred to maybe $500. I figured maybe rear bearings. They told me both rear bearings and both axles need replacing. 😳😳😳 a few dollars from $3700 was their estimate 😳😳😳😳!! I was in disbelief!!?? I asked if they give disabled veteran discount. They were kind enough to knock $700+ off. 🙄 I told them I have no choice and to order parts. After about an hour of calling other shops and getting 3 over the phone estimates that ranged from $1500 down to $1000, I told D and R to cancel the order. When I went to pick my FJ up, they shot me a line “Uhhhh, well you also have a leak and we were gonna fix that too”.😳😳 They actually charged me $100 plus tax to tell me these lies. I took it to the shop that quoted me $1000. They got to my FJ the next day. Gave me a call and told me my FJ was ready. Told me he checked everything underneath front and back. Told me hearing are good and axles are good. Told me the clunking noise was coming from a traction bar that he tightened up. Also told me the tires are good but are wearing a bit different and that I should have them rotated and alignment done (this particular shop did not do alignments) Needless to say I was very happy but also very pissed! I asked what the $damages$ are and they said $65.85 counting tax. This particular garage is TJs Automotive in Sevierville Tn. The next day I took my FJ to Sevierville Tire and they rotated tires and did the alignment. Total cost was a few cents over $131s After saving $2700+s my FJ handles like new and ZERO clunking in the rear. Be careful folks!! There are crooks out there! But if you’re considering D and R Automotive, DONT!! So go to TJs. Then after you pay your bill, take the money you saved by not going to D and R and buy your kid their first car!!

We all decided to to take a big family trip from Southern Illinois to Pigeon Forge. My parents, my brother and his family, and myself and my family all pulled our campers down. My parents were driving their truck through Cades Cove when dad noticed a bad noise in the front end. He started calling shops when they got back to the campground. D&R was the only ones that offered to even look at it. They happened to have a cancelation and they were able to squeeze it in today. One broken universal joint later and they were back on the road. Mom and Dad could not brag enough on the staff at D&R! They said they could not have met nicer people and they even helped arrange transportation for my parents back and forth to the campground so they didn't have to sit in the shop and wait on the truck. I'll say again that Mom and Dad could not speak more highly about a mechanic. They were almost glad they spent the money on the repair 😀. They definitely were glad to have met the owners. Thank you D&R for taking care of my parents truck and easing our minds while we're all away from home!

They quickly diagnosed the problem, sent me a text with the problem and the repair estimate, and asked if I wanted to proceed - I did. They then repaired the problem (an air conditioning issue) and notified me later the same day that my vehicle had been repaired and was ready for pickup. My repaired vehicle works very well, like new.

I had traveled to Gatlinburg from Louisville Kentucky..(where I am from) for vacation. Two days before heading home my ford fusions steering gear went out totally enabling my power steering. Which is electric in most newer models. Basically in the worst predicament one could have out of town..I called them & they got me in same day and fixed my car the next. Don't get me wrong the price was a staggering $2600. Everything I had to my name. But that's the nature of the beast I suppose. The woman who helped me was absolutely amazing and kind. Seeing Southern hospitality still around was great. They went above the common to help me out the best they could. The only complaint I have. Is my cars interior was covered in grease and oil stains on tan leather and inserts, headliner had hand prints in grease including my steering wheel.... hopefully this will be looked after for changes in future. Besides that. This place is great!!! PS..... to clarify they did call me and offer me a free detail on the vehicle to make it right. I honestly believe if I would of said something while I was still at their shop. They would of corrected it no hassle. Hopefully I won't need a car fixed again on vacation in Gatlinburg. But God forbid. I'll be a returning customer.

Excellent!!! They are a10 star review Very helpful and friendly charged accordingly I highly recommend D&R to anyone who needs something worked on very honest and trustworthy took the time to explain what they did and what was wrong Didn’t overcharge me I actually anticipated the cost being higher I’m going to definitely be back with any kind of car issues

We were on vacation and the power steering pump went out on our truck. We called. They got us in the next morning and got us fixed up. The boss was out of town, but we still had the very best customer experience ever. These folks are super nice. Best of all it is a Christian business.

Called them as I was from out of town. They worked me in to check my issue the same day I called. Other repair shops I called in the area said it would be at least two weeks just to look at my truck. They fixed my truck and had me on the road again just under two days. The office staff was freindly and helpful. They even assisted me with information on a rental car while repairs being made. The shop is located within Enterprise Rental Cars pick up area. So they will pick you up from the shop if you rent a car from Enterprise in case your wondering. Thank you for working me in. Giving me helpful information and repairing my truck.

They're okay. Still charged me $120 just to put the car on the lift and visually confirm my carrier bearing that I kinda knew was bad. I was hoping they could replace it while I was on vacation but they couldn't even get the part until after I'd have to leave town. You'd think they'd cut me a break for not being able to help me along with not really doing anything that I paid for. Really nice staff though

Air conditioning went out on our way for a vacation in the Smokey Mountains. And of course in August hot 🥵 weather. They got my car in right away and was able to fix it by the next morning. Being from Michigan and still had time down south before we headed back. It was great to get the ac up and running again. This people are very courteous and keep you informed the whole process. I was so glad they worked me in and got me back running again. Only downfall I had was when using my credit card I had to pay an additional 4%. But hey times have changed and it was worth having my air conditioner again. Ty so much. DonPrill

We had an AC problem in our car at the start of our vacation. I called to check availability and they were able to set a prompt time for inspection and give us options. The owner/staff were friendly and knowledgeable. The office is clean and comfortable.

Imagine leaving for vacation... me, two special needs young adults and a service dog... 97° and the AC stops blowing. To say we were miserable would be an understatement! I called D&A and they had me in at 9:00 the next morning. They replaced my blower motor and we were back on our way to have fun! The receptionist was so kind and knowledgeable and put up with all of us in the waiting room. The mechanics were awesome and did a wonderful job. I would highly recommend D&R Automotive!!

My rear brakes decided to wear out while vacationing in the Smokies. The young lady at D&R Auto that I dealt with was courteous, professional and friendly. She was able to schedule an appointment for the next morning. When I brought the vehicle in, they looked over the brakes and gave me an estimate for the work. The estimate was comparable to what I’ve paid for brakes previously and the work was completed for the estimated amount. We were able to continue our vacation with very little interruption. I have now road tested the new brakes up and down through the mountains and on our 400 mile return trip home with no issues. I want to thank D&R for turning an untimely problem into a good experience.

On a trip to the Smokies my Prius got about two days into driving in the mountains and decided it had had enough. It was flashing the engine overheating light and we knew we needed to bring it in. Several shops in the area weren’t able to see us until the next week and we were tent camping in bear country and had all of our supplies in the car so we needed it back quickly. D&R was able to work us in and identified the issue as a water pump that wasn’t working and had a leak and needed to be replaced. They told us it might be two days depending on part arrival/repairs, but they were able to have it ready by the next day. They had great, prompt communication and explained the issue and cost well. They were incredibly nice with each visit and were so accommodating. Can’t thank you guys enough for getting us back on the road to enjoy the rest of our vacation. Would definitely recommend them if you find yourself with car troubles!

These guys are amazing!!! I normally do a lot of the repair and maintenance on my truck myself, but have found it a lot easier to have D&R do the work. The savings in time is worth it. I have had them make several repairs and have been very happy with their work. I'm really impressed with how quickly they get the work done and get me back on the road.

We received EXCELLENT service from this facility when we found ourselves stranded on the side of the road out of state. Quickly they discovered that we had a transmission line that had been damaged. A new one had to be ordered from a dealership and was rushed to them next day. They not only had us back on the road by lunch, but kindly let us bring our luggage to put in the car while they were working on it as we had to be checked out by 11am. Incredibly wonderful to work with and professional. Their pricing was fair and didn’t take advantage of our situation!

On vacation from Ohio and power steering went out on our Honda Odyssey. They were able to get us in the next morning first thing found problem and repaired it in a few hours while we waited. Excellent service and price for parts/labor was not overwhelming. They also have a lovely beagle, Rosie, that greets everyone from behind the desk. She's so cute!! Would highly recommend.

I wish I could give these guys 10 stars! We were on vacation and had just arrived on Saturday. Our fuel pump went out on Sunday. We had the truck towed to D & R on Monday. We were told it would be Wednesday before they could get our truck fixed, which was fine because we were going to be there until Sunday. Parts were ordered and came in sooner than expected. We received a call Tuesday morning that our truck was ready to be picked up. These guys are amazing, super friendly and very reasonable price. While under the truck, they advised of other issues they found while fixing the fuel pump and gave us a heads up on other maintenance issues. I definitely recommend D & R for any and all auto repair needs.