Dragged their feet when I called for a tow, tow driver said “sweetheart this is us helping”, towed my car out sideways against tires, took several phone calls to get a receipt, and then damaged the wheel well. They are now denying any damages.
Got my car out of the ditch during the winter storm, they were prompt and the driver was great, even tipped him some beer money. But the cost for the service was steep, I could’ve got a tow to a shop for 1/2 the price it cost them to wench my car out the ditch. Made my trip to the mountains cost me double for my mistake.
Unfortunately I have had to use them twice. They really helped us out in a bind on a stormy night where the car got flooded. So the next time we needed a tow we called them before trying anyone else.
Driver tried to start a fight with people who wouldn’t let him tow them out. Sat there and recorded people stuck instead of moving on. Got of of his truck when I got there to pull people out for free. He was very unprofessional. When I arrived he laughed in my face and when I got them out he wanted to start a fight.
My alternator went out on a Sunday in the middle of Christmas traffic in pigeon forge. To say I panicked would be an understatement. After calling several tow companies, (none of which were available), one happened to recommend that we try Bakers. Aaron showed up and got us out of the middle of the intersection as well as made a call and got us into a shop that got us back on the road the very same day which blew us away because it was a Sunday. The tow was fair and Aaron was great. Definitely recommend Bakers!!
James was an excellent service provider. He was incredibly fast and communicated effectively. He assisted me with other issues I had and provided me with the right guidance.
I had an excellent experience with Baker's Wrecker Service over the Thanksgiving holiday. From the moment I called, their team was professional, friendly, and incredibly quick to respond. The driver Ralph arrived sooner than expected, handled my vehicle with care, and clearly explained every step of the process.
I highly recommend this company to anyone in need of a reliable, fast, and genuinely helpful towing service. They turned a frustrating day into a smooth, worry-free experience. Would absolutely call them again!
While decorating Cabins late at night for the holidays on a rainy foggy night, I nearly backed my Honda Odyssey off of Cliff in one of the remotes Resorts where it was very dark. My back wheels were hanging off the cliff being held by a small sapling tree… Needless to say my nerves were shot. Bakers was not fast by any means, but Ralph showed up to save the day. He was quite the fellow very colorful and spirited lol he definitely made the situation much lighter and did a great job. Pulling my van out with safety in mind very thankful and grateful and happy to have met him and had small talk. Great fellow great company and they charge very fairly. Thank you so much bakers.
Excellent service James the driver did a stellar job getting my vehicle home he is a awesome driver he was able to get my car in the exact parking space . and my drive way is not easy to drive up . When it is raining and wet but James did a excellent job. Thank you James and thank you Bakers. Wonderful service. I will highly recommend .
Had an issue with my car getting stuck in a driveway. Called Baker's and they sent Ralph. He was there quickly and got me out with zero damage. Thanks to him! Very professional and a good person all around!
I pushed my 280zx Turbo too hard and loosened up the water pump, I was hooked up with baker's wrecker service through AAA and I am quite satisfied. Aaron picked up my car, he was very polite and easy to work with. Funnily enough before I called for a tow another one of their men, Jonah came by and checked on me twice to make sure I das okay and to see if my car would need a tow. Quick, succinct, and respectable.
While on vacation in Sevierville TN my new Honda Odyssey had an issue with the sliding door. It only had 3400 miles on it. We were on a girls trip, had just arrived at the cabin and couldn’t drive it. Called Honda Roadside Assistance the next morning and they hooked me up with Bakers Wrecker Service. They were there within a couple of hours and got the van on a rollback. Sam was awesome. I was anxious watching him loading it questioning every move because it looked as if the tire was going to go over the edge. He was so kind and patient and reassuring and of course knew what he was doing! Sam even took the time to call me once he dropped it off at the dealership so I knew it had arrived safely. Eased my mind during a very stressful situation. Thank You!
I was at Arby’s about to call a locksmith because I locked my keys in my car but Ralph while waiting in his food amazingly said he’d do it cheaper and quicker than a locksmith would!
Ralph saved the day. He is a professional and knows his trade. I took a turn to shallow with my 38' Camper and put the right side wheels in a ditch. Ralph assessed the situation, set up, and had me out within 15 minutes of arrival. Great job Ralph, thanks again!!
Last night while trying to rearrange vehicles in the driveway of our rental cabin in Sevierville/Pigeon Forge my vans front tire hopped over the barrier on a very steep hill. This morning Ralph came to the rescue and was so patient and definitely knew what her was doing when he got my van all situated back on the driveway where it belonged with no damage at all. He was patient with me and was very reassuring that I wasn’t gonna end up down the steep hill, into the trees, and in the lake cause he was making sure. I was EXTREMELY freaked out but he made sure I was good before each step of the process. He even turned around one of the other ladies vehicles while he was there because as you can imagine we were all pretty stressed out. Thank you again Ralph for coming to my rescue.
I must stress how professional and friendly our driver (Casey) was. The company was flexible as we had to change our destination at the last minute. As we were not from the area, Casey was able to provide us different service options. I thank him and the company for their support. We are now back on the road and enjoying our trip. Thanks Casey, job well done.
Ralph was great. I was stranded in the middle of no where with no cell signal in the dark. He quickly got my car pulled out and made sure I was safely back on the road. He was very helpful and professional. Get in touch with them for any wrecker service needs.
Jake is the best!! I broke down in the middle of Dolly Parton Parkway and Jake saved the day!! He was so nice and helpful! Thank you Bakers Wrecker Service ❤️
My family and I were in Pigeon Forge for a vacation when we were involved in an accident. The vehicle was not drivable, so we used Baker’s Wrecker Service to transport the severely damaged rental vehicle. We were blown away by the service provided by Jake. Jake was very patient while I took care of my dogs and belongings. Jake also allowed me to wait in his truck until my husband returned with a new vehicle. Once my husband arrived, Jake helped us transfer our belongings to our new vehicle and ensured that we were safe. Baker’s Wrecker Service and Jake helped make an awful day a whole lot better. A 5 star review doesn’t come close to explaining the care and service we received.
Shout out to Bakers wreaker service for their prompt response in helping a traveler in need. We were headed to jeep fest and broke down in Sevierville. Gave them a call after being referred by Shannons twisted steel garage, and they came to our rescue and got us to the garage to have checked out and subsequently repaired. Again thank you Bakers. A+
Baker’s Wrecker Service came out to tow my mini tractor from my front yard and did an excellent job. They were professional, respectful, and efficient. I would definitely recommend them to anyone in need of towing services.
Jake arrived promptly and went above and beyond to help me make the best decision for my Jeep, considering the necessary repairs and parts availability. I truly appreciated his kindness and the thoughtful questions he asked. My best friend, who went to school with Kenny Baker—and has been a friend since they grew up together—recommended you, and I’m so glad he did. It’s clear you hire genuinely caring people to represent your business. Thank you!
Ralph from Baker’s Wrecker went above and beyond for my family on a day we will never forget. After our brakes failed in the Smoky Mountains and our day spiraled into one crisis after another, Ralph not only safely got our van out of the mountains but also personally made sure my husband got home after he dropped the van off at Firestone. He was friendly, compassionate, and professional, helping to make an incredibly stressful day feel a little lighter. His kindness and willingness to go the extra mile will never be forgotten. Thank you, Ralph, for turning a horrendous day into a reminder that there are truly good people in the world.
My wife and I were in Tenesee for vacation and we got stuck in a ditch getting over for the fire department. It was all good because Ralph came to rescue us. Thank all of you again for your quick and amazing service!!
Me and my wife were leaving church. We heard something dragging underneath my Chevy Traverse. She noticed the muffler was dragging so we called Baker’s wrecker service. Casey came out, raised up my vehicle and strapped the muffler down so we could make it home until we can get someone to remount it. Casey was quick and helpful. I definitely recommend Baker for any vehicle issues.
Ralph was phenomenal! He got to us quick, kept me updated on his arrival, and best of all took var of my truck! We were in a huge ditch, he knew exactly how to get us out without damage! He’s very knowledgeable and friendly! I’d call him a million times over if I needed help!!!
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