Shannon's Twisted Steel Garage in
Sevierville (TN)

Shannon's Twisted Steel is incredible! We arrived in Pigeon Forge with serious spark plug issues on our Class C RV. It had two blown-out spark plugs and required a special kit to repair it. They did the work and had it back in less than 24 hours at quite a reasonable price, we then drove it another 1600 miles without any issues. If you're ever in the Pigeon Forge or Gatlinburg Tennessee area and need repairs this is who you should call.

Well we met Shannon in 2019 while on vacation in Gatlinburg. Pulled in to a campsite in pigeon Forge with a front wheel smoking. Located a mobile service made the call Shannon was there in less than an hour he fixed and gone in less than 45 minutes since then we have owned three other class A motor homes which has serviced all of them from our yearly maintenance to our upgrades like Liquid Springs and true earth leveling. Just had our Batteries charge to AGM 6 total he ordered them and switched them out at the campsite. Nobody at home can understand why we would drive 5 hours to get yearly maintenance it’s because I trust these guys completely. If you are ever in this part of the state you have a problem you know who to call. Shannon, Billy and Matthew will get it completed. Thanks guys.

I was on vacation and planned on having my car fixed at this place and AAA didn’t send it here BUT they were super friendly and ready to help me out! Their support really made my anxiety go down quite a bit so I appreciate them!

We were on a family trip from out of town. Had a small issue with our truck. Shannon was so helpful and fixed our issue very quickly. The service was kind courteous and they were very quick to help us so we could be safe for our travels home. Thank you so much you were so great to deal with. We appreciate you more than you know. I would recommend this business to anyone!

I went to Shannon's Twisted Steel Garage to get my battery terminals cleaned and to get my MAF sensor checked out and cleaned. I could have cleaned my battery myself but I was feeling extra lazy and decided to swallow the cost of the cleaning- the shop minimum of $100. I figured my sensor might be throwing my codes and partially the reason for my car stuttering and reading the fuel as too rich. Welp. I was told that there was no MAF sensors in "any turbo" engines especially my WRX. I told the mechanic that my Accessport was reading the MAF sensor and giving me live data. He told me I was wrong. I told him he was wrong. I knew I was bringing it to a tuner over the weekend so I just let him have his moment of triumph. There is in fact a MAF sensor- picture included for clarity of discussion. I was charged the $100 minimum despite not getting the "non-existent" sensor cleaned. They tried to charge me an extra $25 for "parts" this being the few squirts of brake cleaning fluid to clean the battery terminals- I disputed this charge and it was dropped off the bill. As a woman this sits wrong with me and I am disappointed by how it was handled and the price charged despite not receiving the requested services and being talked down to. I'm sure they are good at what they do because there are overwhelming positive reviews unfortunately my experience was not.

I had a tire pressure problem on my SuperC motor home and carried it to Shannon’s. The staff were great, very professional, courteous and extremely knowledgeable about what they were doing. When I pulled up they were able to get right on my RV and had me out in a relatively short period of time. I would definitely bring my RV back to them again if needed. Great job! Thanks

We were 7.0 hrs away from home and just hours to go before we were supposed to leave to head home the radiator had busted on a late Saturday afternoon. we had called many folks to try and get help but because it was late Saturday evening no one could come, but one answered the call and it was Shannon’s Twisted Steel. They were honest, fast, reliable & reasonably priced and got us back up and running in no time. Recommended 100 %

My wife and I were headed to Jeep Fest today and made it as far as Sevierville. Suddenly this truck pulled up beside us and got my wifes attention. We'll, she rolled down her window and he yelled your wheel is smoking. We immediately pulled over and sure enough the drivers side rear wheel appeared hot to the touch and was smoking. I called a jeep dealer here and they said they wouldn't be able to do anything for me till Monday. They gave me a couple of local garages, one of which was Shannons. Well I called and they said I would need to have it towed to the garage, shout out to Bakers Wreaker service for sending someone right out to tow us in. We'll the rest is history, Shannon got us right in the garage, assessed my jeep and fixed it right there on the spot. Great service, friendly and knows how to take care of customers. Thanks to Shannon and his crew for their excellent service. By the way we're not local. We are from Galax VA. and were treated like family. Also it was right at closing and he still took care of us.

I highly recommend this shop! I own a shop in a different state and had a customer of mine with car trouble in their area and Shannon took very good care of my customer and me because it was a warranty job. I am very happy and blessed that it went to Shannon’s Twisted Steel Garage and not somewhere else. It’s hard to find a good shop you can trust. Thanks again Shannon and team for all your help!

We decided to take the plunge and have Liquid Springs installed on our motorhome. We chose Shannon’s Twisted Steele as our installer, based on a referral from Liquid Springs, and the great reviews he already had from satisfied customers. Our experience was fantastic. Shannon and his team are very easy to communicate with, very upfront about scheduling and timing involved, and the finished installation has made a tremendous difference in both driving, and riding in the motorhome. We actually stayed in the area a few nights after delivery, and had an issue with a system unrelated to the install, and Shannon personally came to our RV park, and sorted that out for us as well. Bottom line, Liquid Springs is well worth the investment, and you want someone who has the skills, professionalism and personality to get you through this process. Shannon is that guy, and he goes the extra mile for his customers. I highly recommend him. They also have a mobile repair service, so if you are in the Smokey Mountain area and have an issue, give them a call… you will be glad you did.

The owner, Shannon is a old school mechanic that has your best interest in mind. I was broke down and unable to move so I called and he was booked out a week and without appointment he moved his schedule and he came with his mobile repair truck and go me on the road. We all know 9 out of 10 mechanics would have said, can’t help you , but I was fortunate enough to find a local business owner that cares about people. Please if repairs are need in pigeon forge Tennessee please call Shannon’s Twisted Steel Garage. Thanks again Shannon.

We would like to say thank you to all the folks at Shannon's. We were stranded with a RV needing repair and we were not from TN. Spoke with Kalie and Shannon and they took our RV in that day. They were very honest and forth coming with what was needed to be done and even showed us the issues that caused the problem. We were back on the road later that afternoon. We would recommend them to anyone who has an RV in need of repair or for anything repair related. Great job and very impressed.

We drove down to Tennessee from Massachusetts and ended up having car trouble while we were here. Shannon’s twisted steel garage had the best reviews in the area so that’s where we went. Everyone there was so go kind and friendly. Shannon was able to get us back on the road and back to our vacation in no time despite his garages busy schedule. We are so very grateful for Shannon’s twisted steel garage!

Shannon recently installed Liquid Springs on my motorhome and I am pleased with the results. He was thorough and quickly addressed unexpected challenges. I appreciate his work and am very happy with the suspension upgrade.

While driving on I-40 near Dandridge, TN, the check engine light on our motorhome suddenly came on and started blinking. Unfortunately, we had to get it towed—but fortunately, it ended up at Shannon’s Twisted Steel Garage. From the get go the team was professional, efficient, and incredibly helpful. They quickly diagnosed the issue and had us back on the road in no time. Thanks to their expertise and quick turnaround, our vacation was saved. We’re so grateful for their outstanding service and highly recommend them to anyone in need of honest and reliable automotive help!

I had the pleasure of meeting Mr. Shannon while vacationing recently in Tennessee. I had an air bag fail on my motorhome. He was the only person in the area who could replace it. The motorhome shut down on the way to his shop, so it had to be towed the rest of the way. When we finally got it to him, he stepped away from a big job he was working on to change out my airbag. I think it may have taken him 30 minutes. This guy is good. He then went on to diagnose my other problems and helped me out through every step of the way until it was back up and running. His price was fair. He was very honest and very patient with me when I thought I knew what I was talking about. Great guy. Great business. I wouldn't hesitate to go back him again. Thanks again Mr. Shannon.

We were staying at Anchor Down RV park and had suspension problems. Shannon came to our RV spot ,diagnosed problem , and ordered parts next day. We were on the road after parts arrived by noon.Special thanks to Shannon and the pleasant receptionists during several phone conversations

We were coming through the area with our fifth wheel RV and got stopped by a DEF problem on our truck. Every diesel shop in the area was booked up for weeks. Shannon took us in to read the codes and decided the dealership was the best place for us. He called the service manager there and got us into the schedule for four days later. I really appreciate that he took time to help us get to the help we needed.

Exceptional service, knowledgeable and professional employees. We have worked with Shannon on a few issues we have had with our new RV, mainly needing a lift installed to get it down the slope of our driveway. Shannon went above and beyond to come up with the right lift system to rectify our issue. We will turn to Shannon’s Twisted Steele Garage for all our auto/RV needs in the future.

We are from Summit Student Ministry in McDonough, GA. I brought a group of 70 high school, middle school, and adult leaders to the Great Smoky Mountains on our Spring Break Trip. During our trip we blow a tire on our church bus. We called Shannon at 4:00pm on Tuesday and explained the situation. He had ordered, changed, and even rotated some of the tires. By Wednesday morning @ 10:15am we were on the road. Small business mean the world to churches. I couldn’t have imagined being stranded in the mountains for an extra day or two waiting for the tide to be repaired. Shannon not only fixed our problem, but he saved this youth pastor from what could’ve been a lot of frustrated parents and students!!!

We broke down at the top of new found gap on a Monday. Tuesday evening we received our diagnosis and by Thursday we had our new transmission. We knew we needed a transmission as we’re in the mechanical field, but to be out of towners we had no idea who would be a trusting shop. Shannon’s definitely made an impression that lead us to trust his service. He was honest, prompt and affordable. AAA recommended him for a good reason. Thanks for saving us!!

Shannon has a fantastic thing going. I'm on the road driving a tool truck and time is literally money to me. He got me in, diagnosed and repaired same day. Getting the AC running in my truck is important, the truck is the store, no AC means it was 90 degrees inside and out. So thanks for keeping it cool!

This is an excellent shop. Shannon and Jim are great. Stayed late on a Friday afternoon to make sure our dash a/c was working properly. Very competent and professional. Excellent service at a fair price. Very fortunate to have found these guys.

Had a brake issue with our 1998 Country Coach Motorhome that had to be addressed before heading back home 4.5 hours back to North Carolina. From the first time I called them to the moment I left the shop. Shannon and his guys were very friendly and knowledgeable and got me in, out and on my way home safely. This kind of service is extremely hard to find these days and you feel like you hit the lottery when you do find this level of customer service. 6 star service!!!! Hope I never needs these guys again but I certainly would no hesitate going back with my service needs. Can’t say enough about this shop! Thank You!

Shannon and his Crew at the Garage took real good care of our Church Bus, had some issues with the A/C and a couple other things but they got it all taken care of, thanks guys, pleasure working with you now and In the future.

Hands down the best service I’ve had here in Pigeon forge, TN. As a Motorcoach driver you always need a good mechanic that can get you back up and rolling. Shannon got our buses A/c back up and going in no time at all. It’s no wonder MCI directed us to him. Call him first if you need truck/rv/ bus repair in the Pigeon Forge area. They also have a 24hr emergency roadside service.

Can't say enough about Shannon and his crew! The DEF Head on our RV went out it was suggested that I reach out to Shannon, and after a brief call I took it over. Shannon checked it out and confirmed it was the DEF Head, ordered the parts from Tiffin and got me going quickly after the parts arrived. He also confirmed the chassis batteries were going and even though they were still under warranty from Interstate took the trouble to go to Interstate to get me replacements and install them. My new go-to guys for anything I need done to my RV!