Raekwon Robinson was great and informative. Thank you guys for amazing service. All the staff was polite, respectful, and courteous. Got us approved. Thank you for great service.
Amy was a great help! She was consistent with updates on my lease, and the owner is also friendly and interpersonal. They will get you in the car that is best for you!
Amy and ADarius had GREAT customer service. They are going to get you right. Communication is top priority and getting you something comfortable and affordable.
I went in last Friday and met with adarius and believe me when I tell you he put me in a very nice vehicle and I really appreciate him and I have to say he is a really good salesman thank you adarius
Alison was amazing. She helped me through it all choosing a vehicle a good quality vehicle. I am very pleased. Thank you so much, And also, Matt, the manager was very awesome working with me on a trade-in couldn’t ask for better people give you five thumbs up
I just wanted to send a special Thank You to Mr.Robinson for immediately getting me into a safe and fuel efficient up to date car. I am beyond thankful. ? He was very reasonable and patient with me I’m happy with my car ?THANK YOU!! Please ask for Mr.Robinson when going to Prime USA
I recently had an excellent experience with Prime Auto of Jackson, TN. From start to finish, their team was professional, efficient, and genuinely helpful. The entire process was handled quickly by Mark Austin without feeling rushed, and they made sure I understood every step along the way. They went above and beyond to assist me with all the details, answered my questions thoroughly, and worked hard to make the process smooth and stress-free. It’s clear they value their customers and take pride in providing outstanding service. I highly recommend Prime Auto of Jackson to anyone looking for a reliable dealership that truly puts their customers first.
Wow Today was a Blessing if you’re looking for a vehicle i Highly recommend you go down to Prime Auto USA in Jackson,Tn and make sure you ask for Mr Robertson!!!This Young man was the BEST very Helpful Knowledgeable answered all my questions…He was patient Kind and Welcoming Today and got me out with a very nice reliable and affordable vehicle if I could give him 20stars I would!!!!Thanks Mr Robertson
10/10 I HIGHLY Recommend! Everything about Prime Auto USA is fast, professional, and transparent! Most dealerships set you up to be let down but not them! I applied for what I wanted and got APPROVED for what I wanted! Mr. Robinson was such a joy to work with! He was the epitome of customer service! So, if you need a nice dependable and affordable vehicle, COME SEE THE PRIME AUTO USA TEAM!!!!
Amy did fantastic! Even for her first sale and she made it as simple as possible! (Bought without even looking at it) If someone needs a buy here pay here option, Prime Auto will treat you right!
Absolutely the most driven and resilient car people I have ever dealt with. Amy, Chad, Mark and the owner Matt-INCREDIBLE PEOPLE. Honest and direct, and results they can deliver.
these people are liars I drove an hour to get to them because they called me for a month and told me to bring $1000 for the down payment and I would drive away in a car all I had to do was come pick it out l am a 56 year old single disabled woman I have no vehicle I had to pay $50 to be brought to them and when I got there they didn't do what they said even though I did everything they told me I had to do I waisted my time and my money for nothing. thanks a lot I had faith in you believed what you told me over and over again you are not a buy here.pay here tote the note lot you are liars here is one of the many texts they sent me that said the same thing.
I’m not one to ever leave a review, much less a bad one. The salesman was very nice, and did his best. But, I have had nothing but trouble since I purchased my vehicle. It’s been back to the dealership 3 times to get fixed, and they are currently still telling me they need to work on it. I have also had to buy new tires, I have had 3 flats… and it’s not because I’ve hit something or ran over something. I hate doing this, but I don’t want another woman to be blind to what really isn’t a good deal.
Found this place and thought it was perfect , they made the process so easy ! But then week 2 of having my car I started having problems (tried calling dealership nobody would return my calls ) by the 4th week of having my car I was unable to drive it . now I’ve had my car for 5months and haven’t even been able to drive it because it has a cracked engine. (6000$ fix) . And yet still expected to keep full coverage plus my car payments . Be cautious of cars you get from here . You could end up like me car payments , car insurance & NO CAR !
Very unprofessional. Cars will quit after 3 months and they expect you to pay to get it repaired. I’ll never get a vehicle there again… and I advise everyone that thinking about going to them go somewhere else.. it’s beyond ridiculous how they treat a veteran.. They will not get me and my battles business ever again… I’ve had numerous people tell me they don’t do anything but scam… I just find it crazy that I’ve only had the vehicle 3 months and the transmission went out… Yall should not be allowed to rip people off… Yall can come get it whenever but I’m not making another payment
This experience has been great for me. I brought my dad along for the experience and it was such an amazing experience. Instead of buying a car I felt like I was at home. Chad was a God send in human form. I was thinking I was gonna walk away with nothing but instead Chad came and got me in a car the same day. Such an amazing team. And a great big shout out to Chad!! Thank you so much!!
Allison is such a great sales woman she make sure you get into something. She is patient and very energetic thats what I love about her. Just know you will not be disappointed you will leave with a smile. They will work with you with whatever you bring first go through the application and they will contact you and go through everything before you go there for you can be sure enough that you going to drive off in something.
This place was really a God send They were very friendly and kid/family oriented. everyone up there was very sweet and kind and understanding. I had my goddaughter who is 3 years old with me and my husband and they all interacted with her and made her very welcomed and happy while we were making our vehicle purchase. The whole staff was helping each other and helping me I have to give A special thanks to Allison She is the sweetest lady up there. And I have to give A another special thanks to the amazing salesman there who was working with me and my husband Mark Austin he is amazing to work with! He took the time to really listen to our needs and helped us find the perfect vehicle that fit our family and budget. His customer service was top-notch—friendly, patient, and never pushy. He made the whole process smooth and stress-free. We truly appreciate all his help and would highly recommend him to anyone looking for a great car-buying experience. I am also so grateful for these guys they all really helped me out so much made sure that I had something that I was more than comfortable with! Customers service is wonderful I definitely recommend PRIME AUTO USA. Come check it out u won’t be disappointed.
My husband I came in today and had the pleasure of working with Mr. Mark. He worked tirelessly for a few hours to make sure we got approved for the car we really wanted!!! He is awesome!! Come on down and ask for him!!
Please do not buy NOTHING from this dealership!! You would be better off ANYWHERE else!!! They will give you the run around like never before just to make a payment !! They will put you on hold or not even answer and send you to voicemail! They are supper scam artist when it comes to how much money actually goes towards your car being paid off!!! Trust me don't go!!! And especially don't finance with them unless u want to waste ALOT of money!!!!!!
service was above and beyond. the gentleman i spoke with directly , i believe his name was Darius, was the perfect blend of personal and professional. he helped me find exactly what i needed without breaking the bank. another gentleman there , i did not catch his name, even did some magic tricks for my little one. truly a wonderful experience and i could not have left happier. praying nothing but the best for this business and all the workers.
Mark was amazing to work with! He took the time to really listen to our needs and helped us find the perfect vehicle that fit our family and budget. His customer service was top-notch—friendly, patient, and never pushy. He made the whole process smooth and stress-free. We truly appreciate all his help and would highly recommend him to anyone looking for a great car-buying experience.
I went up there nervous because I’m always let down at car dealerships because I’m just starting out with credit & etc , but this dealership specifically has amazing workers ! I started off with Z trying to get us settled in . She is a very patient, helpful, outgoing woman. Then we got sent over to John and he just has a great personality, he will keep you entertained ? , but he was very patient with us & worked with us until he had no more work to be done ! Justin came in and helped us get approved for the car we wanted . At first we had to settle for another car & don’t get me wrong the car itself was nice with amazing features ! I didn’t even know I could get approved for a car like that with my credit but I did and we was fine with that but mind you I made it clear I was purchasing this car for my fianće & they seen the look on her face when she couldn’t get the car she wanted & Justin & John went to bat for us to make sure we got approved, came back and said “We got yall approved for the first car .”, with a smile & my fiancé excitement was something I wanted to see outta getting this vehicle! After we got approved we got sent to Randall & I thought he was going have a attitude and have us rushed out so I was getting in that mood to deal with his but that was just his face ? . He had an great attitude towards us & got us through. Can’t forget the lady who made sure we was satisfied with food throughout the process . Offered us water and popcorn . Overall this company is amazing and everyone showed positivity & caring love . They were all just as excited as us when we did get the car . This is very much recommended & I will be back to get my vehicle ❤️ !
If you purchase from here you will be ripped off and used. I bought a Custom Camaro from these people the only sports car they had at the time with a $2,800 down payment paying $325 biweekly for a 2015 , I wrecked on ice and brought it in to get the body fixed. As you can see in the pictures, the damage done to my car wasn’t something that couldn’t be fixed in a month. My car body was finished a month and a half after I brought it in and that’s because I was first in line and it wasn’t that messed up. But they held my car from me for 4 months and the whole time I was paying the car note. One second she was saying they wouldn’t release my car cause it wasn’t finished then when I provided proof that it was and that even they said it was, DJ/General Manager or whatever she is then said they didn’t release it cause I was a day or 2 behind on my payments. I was also gave a rental that had a hole in the tire and service light on and had to come back the next day with a dummy for Josh them to fix the tire, they took the rental later on too saying cause I violated the contract but the contract also stated that all rentals must be in good shape and no service light on which they didn’t follow, they also charged me $1k for towing fee when I didn’t authorize them to come get it, they came and got it cause I was only a day behind on a payment. Once I contacted DJ and explained my case , I was told they had a meeting and came up with a solution to take the repossession off my credit and to let me purchase another car from their lot. The repossession still on my credit and I’ve been contacting DJ every since I was told they came up with the solution. Everyday I call up there they send me to her she never answers, I even left a few voicemails and she just ignores them. The worse service I’ve ever experienced and I wish there was someone I could speak to with a higher rank or position than DJ because she only called me a liar and that their notes said this and that but check this out, she said when Josh was fired no notes was left behind about my car and what we agreed on. So how are all the notes accurate that she has if the man that was dealing with my car for 3 months got fired and left no notes ? The new service man got hired and didn’t know anything about my car. I spent over $2k on that car while it was put in the shop and I never drove it again. Been dealing with this case for awhile now with no prevail or fair solution. I’ve been blocked from even being able to send a complaint.
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