I retired here from CT 8 years ago and never knew there was an auto parts side to the Tri-County John Deere etc. dealer. You couldn't ask for a nicer group of people. Helpful, friendly and the price for my battery was $63 less than NAPA. I am not badmouthing NAPA just stating a fact. I will be visiting them again when I need parts for my autos.
While I have never really had any problems with NAPA Crossville (no real 'over-the-top great experiences either', this last time was very different. I called them at 11:30am about brake shoes and had a guy tell me, 'yes he had them' and give me a price - I then said "I'll head your way be there in about 25-30 minutes" (I live quite a bit south of town), to which he responded 'ok, see ya in a little bit'. I took the time to wash my thoroughly greasy hands (maybe 2 minutes or so) and then hopped in my pickup and drove straight to NAPA. Arrived at NAPA and pulled door to go in, only to find it locked - apparently NAPA in Crossville closes at noon on Saturdays. The time on my cell phone was 12:02pm and there were 3 guys inside that wouldn't even look up at the door. Now, I have always found it ridiculous how so many businesses in the Crossville area close early on Saturdays or are not even open at all on weekends - the weekend is the only time a working person can do jobs like brakes and motor work - it's a culture thing for the area, I get it, but doesn't make business-sense.
What I found so unbelievable on this instance is that the guy I talked to didn't say one word about closing at noon, when I SPECIFICALLY said how long it would take me to get there. Not only that, 3 guys stand in there and just ignore me at the door - the guy I talked to was one of them and KNEW he had just talked to me. Additionally, as I turned to get back in my pickup, another guy was walking to the door and I told him that NAPA had closed - that guy gaped and said "but I just talked to them and said I was coming"...
Bottom line: Crappy way to handle customer service. I am going to somewhere/anywhere other than NAPA today to get my brakes.
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