FIRST TIMER GOING THERE AND CUSTOMER SERVICE WAS AMAZING, JENNIFER WAS AMAZING IN ASSISTING ME IN THE PROCESS ABOUT THE PART I NEEDED FOR MY TOYOTA COROLLA. I STRUGGLE TO FIND AND GET THE PART SO VON (PARTS PRO) HELPED ME OUT. HE WENT ABOVE AND BEYOND IN GETTING THE PART AND AT THE END IT WASN'T THE RIGHT ONE.. KUDOS TO HIM. I LOVE THE ENVIRONMENT VERY WELCOMING. I WILL RECOMMEND OTHERS AND WILL BE COMING BACK IF I NEED TO.
3 star is combined rating with 4 star for location operation and 1 star for unsafe place, yesterday I went for parts with my tools in wheel barrow, while I been working with parts, somebody steeled my 1/2 inch drive impact Ryobi tool with 6 Amp/Hours battery. I will ask for judgement on front of God, Allah! Becareful with your tools!
I went in with an idea of what I figured was going on with my vw, and the team walked me through my troubles and understanding what I needed so swiftly.
Great customer service ! I came when they were closed and the manager Matt and Ramone still helped me.I deeply appreciate you and your staff. Also thanks to Ms.crystal !
spoke to the chat bot on the phone and it said they buy used wheels and tires. drive 30 minutes to sell my wheels and turns out they don't buy shit. thanks pull a part.
One of my favorite places to purchase automotive parts. They don't charge veterans a fee just to look for parts on their yard. Furthermore, customer service is the best when it comes to Jennifer Brazelton. You always help me with a smile and thank me before I leave. Thank you for always being such a true professional. I appreciate you. God bless you.
Can't talk to anyone on the phone to find out anything. The parts search only gives limited info & you have no idea if they have the part still available. I did get someone on the phone but all they say is come here and look. They charge $2 to come in & look so your out that money from the start . Customer service SUCKS
Really like the way they do things here. I'm here a couple times a month pulling something for one of my projects, and I always have good interactions with the staff, they always have reasonable prices. Best junkyard I ever been to I reckon, I'm glad I live near it.
Well satisfied with the quality of the attitude of Miss Crystal and customer service she provides all the time same humbleness .also I may add Steven also is very humble.his attitude always same good customer service.helps me come back to buy parts. I thank you two individual.keep up the good work.you will be rewarded.
Yesterday was my 1st time coming here The lil Mexican lady at the entrance register had a nasty attitude for that to b my first time shopping wid them. But I realized she got nasty bc im a female the males she was generous & playful.
But over all I went to the car got my part & when we were leaving the lady at the exit register was sooo great & helpful.
I go here all the time and just today I got 3 rims and tires for my car. Tires like new. It cost 63.00 for one aluminum rim and like new tire. Good stuff
Subject: Formal Complaint Regarding Unfair Treatment and Wrongful Ban
To Whom It May Concern,
I am writing to formally express my frustration and disappointment regarding the treatment I have recently received at Pull-A-Part. I have always conducted myself with professionalism and respect, yet I now find myself unfairly accused and banned from the store without cause.
Manager Matt accused me of threatening him, which is a complete fabrication. I want to make it very clear that I have never threatened him or anyone else. I have several customers and staff members who witnessed the situation and can confirm that I did nothing wrong. For him to make such a serious false accusation against me is not only unfair but also damaging to my reputation and character.
I have always gone above and beyond to be helpful. Anytime Manager Matt calls me, I immediately stop what I am doing to pull parts, assist customers, or even bring customers directly to him. I have never refused to help; instead, I have shown consistent cooperation and support, both for the store and the community. I have built relationships with staff and customers alike, and I take pride in the fact that many people know me as someone who is willing to help and make the Pull-A-Part experience better.
To be treated in this manner after my history of cooperation is deeply hurtful and unjust. It feels as though my good deeds and willingness to support both customers and staff have been completely disregarded. I have contributed positively to the community and to Pull-A-Part, and I do not believe it is right for me to be banned over a false claim without a proper and fair investigation.
All I am asking for is fairness and the opportunity to be heard. I respectfully request that this matter be reviewed at the corporate level, with full consideration of the witnesses who can verify the truth of what happened. I believe I deserve the chance to clear my name and to continue being a valued and supportive part of the Pull-A-Part community.
Thank you for your time and for giving this serious matter your attention.
The new person they hire is not a good customer service rep he is not very friendly at all, and he does not have any customer service skills. When people come to there, you should speak.Because you never know what someone is going thru it takes two seconds to speak and say, have a great day
The Ladies at pullapart Columbia are on point!!!! Knowledgeable, kind and 100% customer service. My visit on 8/2 was fantastic.....I was able to get what i needed!!!
Thanks
Wonderful date at pull a part. Got some amazing deals and the staff was wonderful. Found what we needed and more that we realized we wanted. Can't recommend them enough. Pull a part always saves us a ton and in this economy you can't afford to not go. You will never know what you'll find don't second guess buying something cause it might not be there next week which is nice that they get so much inventory each week. Your bound to find what you need and more.
First, Pull-a-Part experience with my hubby. It was very interesting they recycle and sell everything from parts to fluids. It cost per person to enter the lot, self-service for part removal, the check out process was smooth. They also have cash cars.
I came here last Saturday. Was recommended by my daughter to go there since she had a great experience there. I’ve never been in an outdoor business like this that is so organized and put together. I had the pleasure of dealing with the assistant manager, the big guy with the red beard, and honestly he just makes everything smooth. From helping me with a mirror, 2 tires, looked at a part for my husband, he made sure I wasn’t stressed. The place is clean and not nasty like I expected a junk yard to be. I will continue to commute from out of town to do business! Definitely recommend!
A friend needed a jack crank handle and we got it quickly at a bargain.
We decided to walk around in the yard and we were impressed by the available car parts.
I'm glad this is one of the first places I've known as a new resident in Columbia.
Oh wow, if we knew about this place and came here first we could have saved lots of $$. This huge place where salvage vehicles of all ages and models are resting to offer you used parts that you use your own tools to remove. A 30-day warranty in case that part needs to be returned. The whole lot is rocked, no grass or weeds anywhere. Inventory is searchable online. Prices are extremely reasonable. Nice folks run this place and it's open when working folks have time to come.
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