Absolute Towing JunkYard in West Columbia (SC)

My truck mirror was bent. Paint is chip idk from what but didn't have that before. When I came to pick up my vehicle front desk was very friendly. Also they left my vehicle unlocked like they wanted some to take something so they can say we are not responsible..

If I could give this place negative star reviews, I absolutely would! They towed my car out of my apartment at 2 in the morning on a school day and when I went to pick it up they did it was "because I parked outside the lines". It was still within the spot and other students did it as well but out off all of them I was the one who got towed. They lady at the desk was eating a messy salad on my receipts and I had to pay 150$ in cash to pick it up. Worst customer service EVER. This place scammed me out of my money for a photoshopped picture and was rude to me as soon as I came in.

Racist company, was told to pay $300 but when i came they brought it up to $550 the same day. The manager of the company was rude from the beginning telling us that we can’t read and that we’re dumb. This company only cares about money and are not professional at all. Will be taking them to civil court.

This company randomly selected cars from the parking lot to be towed. There were several cars parked in the parking lot and you chose only certain people cars. Did you use your camera to see who is driving? Why not tow all of the cars? They only want cash money only. Y’all are scammers and trolling businesses. You need to be reported.

Disgusting people and Terrible service. They charged me $150 the first time to get it out, then charged me $250 the second time to get it out, and it was towed from the same location, and then laughed about it. Seek towing services elsewhere this company is extremly unprofessional, the big front desk lady and manager are terrible, I will make sure to not stay anywhere that uses their services.

I am reporting this company to the BBB for targeting certain people. Attended USC game tonight, they towed almost every car on the Wells Fargo lot during closed hours on a Thursday including the woman who was there cleaning the Wells Fargo building. Shameful.

Very rude and unlawful practices. When calling about a towed vehicle the guy literally shouted that he didn’t care about the questions I was asking and hung up on me.

This is quite possibly the worst customer service that we have ever experienced. My mothers car was towed, despite given permission by our apartments front office to park in handicap (which she has a tag for). After the office took care of the issue and ensured we had permission and would not be charged for the towing fee, we went to Absolute Towing to pick her car up. I dropped my mother off by the front door, due to her being handicap and having trouble walking. When she gets in the office, a man comes out the door and begins screaming at me for blocking the gate, which I was unaware of. He then proceeds to cuss my mother out saying that she is a liar and isn’t handicap, in disrespectful words I refuse to repeat in this review. This is a very unprofessional business and they seem to take pride in degrading their customers. If I could give 0 stars I would, unfortunately, that is not an option.

Had car picked up at home , Russell was the one who came to pick up car, he was professional, courteous and took care of my car. I was impressed with the way he took care of my car as it is special to me and he was helpful to me in telling me what he was doing .I would use them again and would request Russell again if he was free to come. Professional and courteous

I called to asked them if they had my car and told them that I stay at the complex they towed my car from and they didn't care and was rude and dismissive. I told them I just got the car and I'm in a wheelchair, they gave no care and didn't try to help me. I called the office and they kept putting them on hold. If you value your customers, don't hire them to look over your lot to tow cars. They pulled my bumper off and tried to gaslighting me. Reading all the comments I know they not lying because of what I have experienced plus my friends. They know they can get away with it.

Horrible!! I was broken down and explained the issue to the driver when he got to me. He jumped the vehicle and told me to get where I needed to go and he hoped I would make it. Then he drove off leaving me there. Guess what - the same problem happened again. He was rude and not helpful.

My insurance dispatched them after having a tire go flat on me in west Columbia. After hanging up with my insurance they called to let me know he was on his way. They arrived within 5 mins. I sadly did not catch the guys name but he was very polite and friendly. He shared that he was having a bad day too (I will not share his personal business) but he was not having a good day but he was still very polite and professional. He had my tire changed out in about 15 mins and I was on my way. Very nice and fast! Thanks again!

Absolutely great people who are quick and knowledgeable! The very best for a timely, reliable tow. My wife and I have used them twice.

The lady at the front desk was extremely rude and laughed as i asked her questions about the fees necessary for the vehicle to be removed from the lot . She stated she was doing several other things and she didn’t have time to deal with people who come in to “ run their mouth “ when I was trying to ask about the towing . I’ve never had my vehicle towed before and I was confused about it what the rules were and she was not pleasant about answering questions . The young lady said either I can pay or leave and refused to give her name . The lady was white old and had blonde hair and apparently had never been trained to work in customer service .

My car was towed last week by Absolute Towing (my fault, I was parked illegally). When I called them to confirm they had my car, they were kind and professional. After I picked up the car, I found an issue and had to call them back to discuss. I ultimately spoke with the owner and he did what was needed to make things right. Very happy with how things turned out.

They got the job done. Lady up front is cool. The men are not friendly until they realize you won't give them a hard time, then they'll crack a joke or two

Needed a tow to the car dealership this morning and Absolute Towing gave me first class towing service as always. Driver(Justin) very professional and kind. Thanks again!!!

They told me it would be 150 dollars to reclaim my car. When I got there I was greeted in a extremely rude manor to only be told I needed more money to claim my car. By far the worst company I’ve had contact with. Either get a card reader or better employees!

Thieves. These people will rip you off. An employee didn't want let me get my fifteen passenger van outta there after an accident. Of course, the more time it stays, the more they'll charge you. I had to pay 165 dollars out of pocket. My van had been there for less than two hours. The employee affirmed that I couldn't get my van out under the pretense that it was not drivable. He wasn't being completely truthful, though. It isn't drivable, but I CAN and have the right to get it outta there as my husband did. He "drove" it to the streets and parked it somewhere else until a friend came and drove it all the 15 miles back to his house and then, a few days later, to the body shop where it's getting fixed. Stand up for your rights. Thieves will always try to steal from you.

My experience with this company has been pretty good! Unfortunately, we've had to use them quite a few times since this past Thanksgiving!!! Mainly for mine & my younger daughter's vehicle...through our insurance company! The latest time was for an accident my mom was in about 3 days ago. When we went to pay for the tow and overnight storage fees, we sensed a little bit of impatience from one particular person in their office, but overall, we had a pleasant experience! Especially from one of the tow truck drivers! He was so kind and explained a lot of what he thought & heard had happened with the accident and what was going on with my mom's vehicle...In my opinion, Absolute Towing is a decent company! 😊

Absolute towing has some of the most absolutely rude employees you’ll ever meet. If you want to be mocked and made fun of on the phone, this is the place to call! Had a flat tire today around 6:00, called to get it changed because I don’t have the tools to do it myself. Originally gentleman was kind and told me they would call me back. Around 8:00 I called back and a very rude man answered, told me they had no record of me, and laughed when I asked, again, if I could get a tire changed. He insisted they couldn’t help me and completed his mockery with “End of story, goodbye.” Then hung up on me. Great customer service! Certainly will never call back!

Biggest group of retarded monkeys I've ever encountered,very rude,unprofessional,and arrogant rednecks ever. Would not let them tow a used condom. This business is nothing more than a criminal enterprise. A group of thieves trying to steal your car by prices gouging and dirty practice.THIS PLACE SUCKS

My insurance company dispatched them to me. The driver told me they were not suppose to transport customers. In route, the customers nearly got us into a collision on the interstate. I safely made it to destination and was Thankful. I hope I never need to use this service again.

When I called roadside assistance the first person who came was very unhelpful and wasted his time and mine because I didn't have the tool bar for him to change my tire so he left and calling again they sent someone who was quick and efficient to tow my car to a tire shop(name was Dalton or Darren something w D) so he was great but every person towing or fixing something when called should have the knowledge of other options for the customer.... wasted a hour of my time and waited 40 mins after for the next person PLEASE TEACH EMPLOYEES HOW TO PROBLEM SOLVE AND RESOLVE THE ISSUE NOT JUST LEAVING WITH THE FLAT TIRE STILL HERE

Towed my vehicle after my son was in a wreck. Never at anytime was I informed of the rates for my vehicle being parked on their yard. Wasn't contacted until a month later by mail one day after I went by there to find out that my bill for it sitting there was over $1200.00. The last $$$ they'll ever get from me. Hopefully some of you out there won't use them either.

Pleasantly surprised My car was towed to this location and the customer service was awesome. My car was kept in a well protected area and they were very thorough completing the release of my vehicle. The agent was very nice and he even put air in my tire for me. I cannot remember his name but he was phenomenal. Thank you for taking such good care of my baby :)

I requested roadside service through my insurance company they selected this company. When the driver was on the way he called me and l let him know that the vehicle did not have a serpentine belt on it and the battery was disconnected as extra protection from damage. When said driver arrived he pops the hood and reconnects the battery and starts my car and drives it onto the rollback after he knew there was no belt on it risking engine damage. I do not recommend this company to anyone due to there not having any knowledge of how cars work or caring about your vehicles. Driver was on surveillance video doing these actions.