What clients say about JW Towing LLC in Lugoff (SC)
I realy don't understand why they open business if they realy don't care about costumer i traveled all over south carolina is worest and ask too much money for nothing
Mark was kind, helpful, and professional. He towed our broken down car and the U-Haul trailer we were pulling. He communicated with us so we knew when to expect him and he made the experience so much better than it could have been. He drove us an hour in his truck and was so helpful to make sure he left our trailer and car in a spot that would be safe and easy for us to maneuver. I would highly recommend him!!
This company is not open 24 hours. Started calling at 2a.m. finally someone pick up around 7 ish. Asked them for a quote for a car to be towed and the man just simply said we don't have anything right now. Oh wow.
Highly recommend this towing company! They worked with us (regardless of having issues in the moment with our auto towing company). He called me personally to make sure if we still needed help (after we thought the issue was fixed) and we did! He happened to be right around the corner and immediately was able to come and pick the vehicle up. He also was able to test for the issue and advised us on the problem. Super nice guy! Would def use again!
Very courteous and professional! Called with ETA. Arrived for AAA scheduled time frame. Towed my truck to garage for repair. Wife handled for me while I was at work. She would highly recommend!
Would give 0 stars if I could. I left an initial 5 star review after getting towed to the shop at the request of the tow truck driver. He later blocked me and refused to send pictures of my car before the shop damaged it. I blew 2 tires due to a pothole during a road trip, and was told they could tow me and replace the tires for about $400. I waited 5 hours for them to put the tires on my car because they were not experienced with low profile tires. Within 10 miles of leaving the shop one of my tires blew again, and I had to be towed back. One of the shop technicians said that he say the damage before I left and let me leave with it anyway. They did not have another of the same size tire to replace the one that blew and opted to put a different size on it instead. I did make it to my destination, but had a certified technician come to put better tires on my car anyway. He said that the tires on the car were severely damaged and they were not safe to drive on due to the installation process at JW Towing. Not only did it take 7 hours in total for me to get new tires, but they severely damaged my wheels in the process and it will be very expensive to fix. When I called back after my trip to ask for a refund, I was told that they did the job correctly and would not issue a refund since I made it to my destination. When I pressed the issue further, I was threatened and told to come by the shop on my way home to “talk about it”
15 minutes into 8 hour drive and surprise flat! Mark was fast, courteous, and knew exactly how to get us back on the road in no time. Reasonble price given the distance to us and the emergency. Recommend to anyone in driving distance of Columbia!
Mark was a life saver! 15 minutes into an 8hr drive we get a flat with a flight to catch next morning. He met us at truck stop within 30 minutes. Couldn’t have been nicer, more professional and efficient. Back on the road in less than an hour. Can’t recommend JWT or Mark more!!!
Mark was able to come out and unlock the door easily. He was very kind and understanding! He did a great job! I would definitely call him again if I got locked out of my truck again!
I want to say thank you to JWTowing. The staff were very kind and understanding. I ran into a few issues with my vehicle and if it wasn’t for them I would’ve probably been somewhere thinking the worst. I want to personally just say I appreciate you guys for your help and support today. God Bless 🙏🏼
Thank you, John! What a pleasant experience after a lot of hassle and a long wait from so many other disappointing companies, you showed up to be our hero!
Once he got the call he was here fast, courteous, friendly, and with a much welcomed smile!
I would use this company again in a heartbeat!
I got the best customer service from Mauricio Sanchez. He went above and beyond to help me. This agent consistently provides exceptional service by attentively listening to customer concerns, responding with patience and resolving issues efficiently. I was so pleased with the service I received from this business. Thank you 🙌🏽
Tyrone with JW Towing in Lugoff did an amazing job after my car was hit by a vehicle while I was parked in a customer's driveway. He stopped by my house so I could pick up my car and go to the body shop to get my stuff out of my work vehicle which had been hit. Thank you Tyrone
Can't speak high enough about this company. They helped me out of a jam. Tyrone and John were wonderful and very professional. Definitely would recommend.
Had a great experience with JW towing! They were quick and efficient once they received the call. Not to mention, the driver was very kind and professional. Would recommend towing with this company!
Quick & efficient! Coming back from Atlanta, heading home to Va Brach after a baseball tournament, our tire ripped after hitting something in the interstate and we had issues with our jack. I called and let them know what mile marker we were at and they were there in about 20-30 minutes. Tire was changed quickly, talked a little baseball and hit the road. Thanks so much for the great service!
I was stuck for over 3 hours State Trooper happen to be passing by and stop to help me out, State Trooper call them, they send a Toetruck, the driver was very helpful, take my car to the tire store/Shop. God people, they was very responsible, and reasonable.
I had the most terrible experience with this company. A request was sent to this company around 3:03am to tow my vehicle via Verizon Roadside Assistance with an ETA of 13 minutes. At 6:39am I contacted the company due to the tow truck never showing up and was told they were just aware of the order. The call then was disconnected I called back as no one contacted me, I was then told someone could come out around 8am. It is now after 11am still no tow truck. I've since been told the tow was canceled and I never requested a cancelation. I contact JW to ask why was the towing requested canceled and was told because there was no driver available at 8am. I asked the owner why was I not contacted to advise and/or offer a later towing service and he hung up. This is completely unacceptable service.
This guys did great. My driver Alton was very professional and helpful. They took care of me on short notice and got the job done quick. Very convenient
Great experience with JW LLC! The driver Alton was quick, efficient, and careful while doing the tow. I appreciate him making it on time with no problem at all.
Wow! Can we say great service and high level of professionalism! Markol and his team were an absolute pleasure to work with and they took such great care with my vehicle. Their price for service was very reasonable. I highly recommend services from JW towing LLC and will definitely continue to use them for my towing needs.
Thanks JW Towing
These guys are awesome. I was 900 miles away from my vehicle. The service shop it was being picked up at required “in person” payment. They handled the payment for me and drove my truck 140 miles across state lines and safely delivered it. They picked it up at closing of one business and held it overnight for me and delivered it when the other shop opened. You don’t find this kind of service anywhere today, at all. Professionals.
I was coming through Camden to make a delivery when my car put me down. I called several other services for a long distance tow but was turned down. Then I got ahold of JW!! Dude was quick to say yes. Was at my location inside of 20 minutes. Provided exceptional service with a smile!! Look him up if your need a tow!
First thing first 6 stars should be allowed for unexpected AWESOME results because I was blown away with the service that received today JW Towing LLC. Never used or known of them before today. I found them just by chance and will from here on out be using their services. The young man that came out should be instructing how to tow vehicles and how to give the customers what they expect. Very knowledgeable of the job!!! Again guys they are your best choice…..they do more than just towing as well!
Markol was super friendly and accommodating to help us in our situation. We had an hour ride to the dealership for drop off and he made that pleasant too.
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