Firestone Complete Auto Care in
Cranston (RI)

They were courteous and quick, I came in to have a tire patched. They quickly took my vehicle in, and unfortunately told me the damage to the tire was too close to the sidewall. They did however let me know that I had road hazard coverage on my tires, and promptly replaced it with an equal tire. I'm very appreciative of the speed of the service and would like to thank the team.

I had a really disappointing experience at this Firestone location, mainly due to the manager, Charles Pannone. From the moment I spoke with him, he was rude, dismissive, and completely unhelpful. I came in expecting basic professionalism and customer service, and instead I was treated with disrespect and attitude. There was no effort to listen, explain, or resolve the situation. As a customer, you don’t expect special treatment—just common courtesy—and that was seriously lacking here. Because of this interaction, I won’t be returning to this location and would think twice before recommending it to anyone else. Firestone really needs to address how customers are spoken to, especially by management.

If you want your auto fixed correctly the first time visit this Firestone and see Charles Pannone (Chicky). This gentleman is honest and will get you in and out quickly. I have been going to this place for years now for tires, batteries, radiator issues and most anything else that plagues a car. Charles lets you know what the issue is and sets a realistic price to get it fixed. The mechanic team at this location is amazing. Forget making an appointment at a dealer and pay ridiculous prices. Firestone lets you walk in and get it done.

By far, the most professional and genuine auto service shop I have ever been to. Everyone - Chick, Cidney and Sean have always been so accommodating of my schedule and incredibly honest. I would recommend this Firestone to anyone. Wish I could give 10 stars - TOP TIER

New to the state, and needing an inspection pronto. Stopped by thinking they would take me right in, as it been my experience in Connecticut, but this shop is so busy, they asked you to set up an appointment. Charlie walked me through the process, and continued to be helpful when I had to call not once, but twice, to reschedule because of conflicts with getting settled in a new state. Showed up this morning, was greeted by another helpful gentleman at the desk. A third gentleman, also very nice, checked me out at the end. Pretty clear that this shop takes customer service seriously and aims to please.

Wonderful timely service. Polite staff!! Chic and his staff are always very upfront with pricing and very honest about work that needs to be done.

I called after noticing fluid leaking from under my car. They were quick to find the issue and get me back on the road . Staff is friendly and knowledgeable. The service was great !

⭐⭐⭐⭐⭐ Excellent service every time at Firestone Auto Complete. They truly take care of their clients, make it easy to get timely appointments, and I always leave satisfied with their service, knowledge, and expertise. I come in for oil changes, tire rotations and anything car regularly, and the experience is always smooth and efficient. Sydney is consistently professional and helpful, and manager Chic runs a great operation. Highly recommend!

Big shoutout to Will and Chic over at Firestone. These guys were honest, professional, and actually took the time to explain what was going on with my vehicle instead of just trying to upsell me. The work was done right, on time, and the shop itself was clean and well-run. It’s hard to find a place you can really trust with your car, but Will and Chic definitely earned my business. I’ll be coming back and recommending them to anyone who asks.

I've been everywhere trying to find a mechanic. That was 10 years ago and ever since I found Charles and his crew at Firestone, that's where I take all my vehicles. They are the best and fairest around. Take your car there for all your automotive needs. You won't be disappointed.

Always professional, helpful and knowledgeable! Been a customer for years and always treated well!! They know cars!!!

We had an amazing experience at Firestone! We were traveling and suddenly had brake trouble, and they got us in right away. The staff was incredibly friendly, honest, and professional. They explained everything clearly, worked quickly, and had us safely back on the road in no time. Their customer service and willingness to help in a stressful situation truly went above and beyond. We’re so grateful for their support and highly recommend Firestone to anyone needing reliable, caring service!

Chic was very professional, personable, and transparent about the work needed and the cost to fix my car. His team was also professional and clearly knowledgeable. I’ve been to Firestone before—just not this location—and this was the best experience I’ve ever had with Firestone.

Steve was very knowledgeable on the specific tire that works for my needs. He listened to my needs and was fast with the service as well as communicating with me along the way! Highly recommend!

I bought tires on Tire Rack and the installer they suggested for me was Firestone in East Providence, I made an appointment and they did not have the machine to do the installation on my 2021 Porsche Macan GTS with 21 inch wheels. They called the Firestone on Reservoir Ave and they were able to schedule me and my tires were installed in just under 2 hours! Excellent service and would highly recommend!

"Just got my car serviced for an oil change and new tires! Everything went smoothly, and the team was efficient and friendly. My ride's running like new now! " Thanks to CK he’s one of the worker that helped me per usual! I highly recommend to get your car serviced here!

The new shop on reservoir Ave is excellent. The manager “Chick” runs a tight operation and gets things done. I spoke with Steve on the phone a couple times and always communicated the process. These guys are honest and go the extra mile. Rare combination in the industry these days.

Very fast and efficient service! They went above and beyond my expectations! I highly recommend using them for all of your mechanic/tire needs! Everyone was so helpful and pleasant to work with. Great experience!

Firestone Auto provides excellent service! The staff are friendly, knowledgeable, and always take the time to explain what your vehicle needs without any pressure. Their work is reliable, prices are fair, and they get you back on the road quickly. Highly recommend Firestone for anyone looking for trustworthy auto care and great customer service!

Great experience. I always use Chic and his crew. They are honest, helpful, provide options with varied pricing and actually show you where problems are and explain how they can be fixed. Always clean and professional with comfortable waiting area.

I do not recommend this place, I had a terrible experience, I made an appointment for alignment, balancing and rotation, after the supposed alignment my car was not good, I returned and spoke with the manager Charles, he told me that they had not been able to align the rear end, that I should come back the next day at 10am again my car was not good, he told me that I had a 1 year warranty to try it, my car was pulling to the right, 4 times I returned to the store and now they left it pulling to the left, now the story is that they say I have to mount 2 new tires when I have 4 new tires that were mounted there!! By the way, they refused to return my money since I was not satisfied with the supposed work they did on my car. I DEFINITELY DO NOT RECOMMEND THEM!! DO NOT GO

I had a great experience at Firestone! They fixed my exhaust and gave me an oil change, and everything was done quickly and professionally. The staff was super friendly and made the whole process easy. My car runs so much smoother now — definitely recommending them to anyone who needs car work done.

Got an appointment online. Was promptly returned with a positive answer on my appointment. Showed up about 10 minutes early on said date but my car was brought in pretty in quickly. Proce was pretty reasonable. Would definitely come back in the near future. Friendly and knowledgeable staff.

Went in to get the tires on my work truck changed. Steve assisted me and I could not be happier with the services rendered. Clearly prioritizing professionalism, transparency and easy to understand instructions regarding how to best maintain and prolong my vehicles integrity. Will definitely be coming back. Thanks Steve!

I recently visited Firestone for an oil change, and I was thoroughly impressed with the level of service I received. From the moment I walked in, the staff was friendly and attentive. Charles , greeted me with a smile and explained the different oil options available, helping me choose the best one for my car and budget. The waiting area was clean and comfortable, and the service was completed in a timely manner. Kay the tech even took the time to check my tire pressure and top off my fluids. Overall, it was a hassle-free experience, and I highly recommend Firestone for their excellent customer service and quality work!

Booked an appointment with Sean . Was treated with care and empathy during my call while making an appointment. When I arrived for my appointment, Stephen greeted me the moment I walked through the doors. They were able to find my issues and offer me a very good price on my suvs repairs. I was able to wait in the waiting room during this repair time. I was out within an hour as promised by Stephen. Very clean and fast service. I was offered upcoming services that I might need in the up coming months. It helps as I was able to get a quote and will be able to coordinate repairs that I need.

Charles Pannone (Charlie/Chic) and his team at Firestone Cranston is the place to bring all your vehicles. Before the recent opening at the Cranston location, I’ve been bringing my vehicles to Chic for years at the Warwick location near the airport. Now being closer to my house in Cranston it is even more convenient. Whether it’s a quick oil change and tire rotation or more serious like a check engine light I guarantee you will be taken care of. From personal experience when I used to bring my car in for regular oil changes at another shop (I won’t name it), and especially dealerships, seemed like every time something would “need to be fixed” and cost an obnoxious amount of money. Not here. Not once have they tried to “upsell” me. Everytime they’ve recommended a service additional to what I originally came in for, I’ve been able to confirm through a second opinion and it’s been reasonably priced. If you’re looking for a mechanic you can trust look no further. Not only do I use Firestone for my personal vehicles but also for my landscaping company. They have a huge inventory of tires for heavy duty trucks and have saved me multiple times when I’ve been in a pinch. No waiting around for things to be ready they’ll have you in and out fast. To sum it up, if you value your time and are sick of being taken advantage of at other repair shops give Chic and his team at Firestone Cranston your business because you won’t be disappointed.