This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, Sam's Auto Sales in Cranston, RI scores 89/100. Overall sentiment is strongly positive: shoppers praise the professional staff and fast, easy financing, fair pricing, and a broad, clean inventory. Many cite smooth purchases and helpful follow-through; some even note quick repairs. Yet a vocal minority reports early mechanical failures, high interest, paperwork confusion, and slow warranty responses—so post-sale support can be inconsistent. Little to no info on yard organization or ease of finding parts.
What clients say about Sam's Auto Sales in Cranston (RI)
Need I say more. Go check out Shy and Manuela ( Hope I spelled the name correctly) but yea they gon get u in what u want for sure and don’t question nothing my word is GOLD! SAMS! Cranston st they gon get u right for sure!!
The customer service they showed me was phenomenal, down to getting me approved, making sure I was in the vehicle that I loved, the receptionist Manuela is just the best, she made sure that my car was in perfect condition before leaving the dealership, also made sure that the monthly payments was ok with my monthly budget. I’m so amazed with my 2023 Honda accord and the way it runs. Also give a shoutout to shy who also helped me in this purchase.
I financed a Mazda here, but I had to bring it back three times in the same week because of repeated check engine lights and the car shutting off unexpectedly. That was frustrating and disappointing.
On the plus side, Sam and Saul were helpful and responsive in getting my car fixed each time I came in. They did their best to assist.
However, I feel like their pricing is high. A Mazda with 126,000 miles shouldn’t be priced at $17,000—that seems excessive compared to market value.
Overall, good service from certain employees, but the vehicles feel overpriced and reliability is a concern.
They will sell you a car with a million problems. They don’t care that you sit and waste your time to look and purchase a car the owner says he doesn’t “need my service and I can have my money back”after I put down thousands of dollars to have a nicer car.
Sells vehicles in horrible condition. Bought a car from here and in less than 3 months the turbo charger had blew and made my car blow out white smoke.They took forever to fix it after I brought it there while still being on the warranty. Less than a year later my car starts blowing smoke again due to my head gasket blowing but because the warranty was so short I still had to pay for it out of pocket. Sold me a car with bald tires and on top of that within the first month of buying the car I had to replace twintube shock along with the mounts because they were so old and rusty on both the back tires. And on top of that my break sensors were messed up so everytime I was pressing the break pedal it would stutter and twitch. On top of that interest rates are extremely high. I don't ever recommend buying a car from here.
Bought there in March of '19, got the payment I wanted, lousy credit no problem, Lance and Barney are the best, very friendly, helpful. Now 17 months later in Aug '20 still getting great service there. I highly recommend Sam's for good used cars and great service! Thanks, guys, you're the best!! Just bought another car there, no $ down, very happy with this, 5/14/2025. Friendly, helpful, recommend Sam's. Good service.
Manuela was great! she did all the paperwork for me, helped me pick out the right vehicle for me, and made my whole experience there easy and awesome. I would recommend any who wants to buy a car, go to Sam's Auto sales.
They have great car selection , very nice cars!! Excellent customer service and overall a great experience I highly recommend sam’s auto for your next car purchase
This place sucks they lie to you a few years back in 2020. My mom went to get a car here and they told her she needed to cosign to prove a little bit more income so me being 18 years old agreed to be her cosigner and that was the agreement and I go now fast forward to 2023 to get my own Car loan and they told me that I couldn’t get a car loan because I’m still in one because I’m not the cosigner. I’m actually the main owner of the car which wasn’t the agreement. I was supposed to be the cosigner only they lied to us and told us that my mom was the main and I was a cosigner turns out I was main, and now I’m screwed until the loans paid off thanks to them.
I recently bought a car from Sams auto sales. The sales manager was very nice. She helped me throughout the purchase. I looked at a few different cars and was unsure as to which one i wanted but Manuella was very patient and helpful. She kindly pointed out the differences and i was able to make my pick. Thank you Sams auto sales, i feel very satisfied with my purchase and with the service offered by your staff.
We got a 2016 Jeep Cherokee Laredo and we couldn't be happier with the vehicle and the service from the guys was excellent! We were credit approved quickly and got a fair deal and warranty! Thank you to the guys at Sam's auto!
I bought my 2014 Kia from Sam’s at the end of June right after my birthday. I originally just went there to help my mom pick out a car but I ended up finding myself a car that I loved. Barney was especially helpful to me in the car buying process and he made everything go so smoothly and was a great help. The service I received was more than expecting and I am beyond happy I made my purchase with them. I sent my sister over to buy a car from them as well and I will continue referring friends and family there so that they can be as happy as I am with my Kia. Will definitely be going again for my next purchase.
I may have found my suv at Sam's. Bernie was a great help and a gentleman. I found my SUV Beautiful vehicle. The effort the whole office gave me and my wife was white glove service. I am going to spread the word.God bless them all.
I purchased 3 vehicles in 1 year from this dealer
Each time was super easy.
They have a great selection of cars.
Very helpful sellers.
And yes I will buy my next car from them I guarantee it........!
Bought a car in September. Had nothing but issues with it brought it back same issues with it. Was told brakes and rotors were new and now my car needs breaks. Would not recommend if looking for a reliable car. Customer service is good unless you have an issue then it becomes hell. Reviews are only good because you’re given a $20 gas card.
Best place I have ever dealt with when buying a vehicle. Lance is absolutely an amazing salesperson. Made me feel comfortable and relaxed as soon as I walked in. All the guys there are Great!!!!. Passing the word to go to Sam's Auto..
Great place, Great people....
The people at Sams Auto went above and beyond to help my husband and i pick out a car. They didnt stop until we were approved at a rate we could afford. Special thanks to Maria as well! I would recommend this company to all my friends and family. My husband and i love our new car and would do business with them in the future!
Quick service, I was attended to by a polite and professional staff. Nice clean car low miles I recommend them to anyone including family! Overall an awesome experience. Very Happy!
Owner is a Scam artist who has no problem bullshiting to make a sale, then avoids you for 30 days after you buy a vehicle so you cant do anything about it. He also told me he would give me a set of tires when the winter came, because the ones on the vehicle were not new, but were not garbage yet. He said come back this winter and we'll throw some new tires on it for you instead of putting them on now. Never got a hold of him, called at least 10 times and left my number. Stopped by a couple times and was told he wasn't there. Would never give this crook another penny.
Sams auto is a great spot if your looking for a car that you actually want and don’t want too be throw in just any car. First person I met was Barney funny man and straight forward too the point. When it came down for me too choosing a car I wanted he spoke too sam himself. I met with Sam and he’s a very.Lenient man if you tell him your situation and don’t leave out any hidden details he will work with you.!! He will split the payments up too the dates of your liking and he will take a shot on you. Most places will not do that in my experience. Your a adult if your honest and straight forward the’re shouldn’t be any issues too your car buying experience. I had progressive insurance and they helped me find cheaper coverage so that I can purchase the car.I wanted no place does that they just try and sign you in and sign you out. Their not looking for you too fail if you feel iffy about something explain what it is and they can help you. Cause 9/10 it’s the insurance holding you back from a great car buying experience.
Just purchased a mini van from Sam’s. Service was great. They were very accommodating, patient and professional.
Price was very reasonable compared to similar vehicles sold at other lots. Car was immmaculate. I would send a friend here without hesitation.
Sam's Auto Sales is a great place to buy a used car. They have large selection of cars to choose from. Sam also helps you with financing. Best of all they give you a great price without the typical haggling you encounter at other used car dealerships. Go to Sam's the next time you need a car, you won't be disappointed!
I have nothing but great things to say about Sam's Auto Group! Sam and his entire team took every step possible to make sure I got exactly the car I wanted at the price I wanted. As soon as I stepped on the lot, Barney showed me nothing but care and helpfulness - he was certain he could get me in the right car ASAP (I don't exactly have the best or established credit) and he was right! The whole team worked to make sure my finances were taken care of, that the car was in the best condition possible, and really went above and beyond to make everything happen for me! When only two weeks later it seemed I was having trouble with my starter, they took me right in and gave me a new one within hours! I would definitely recommend Sam's not just for anyone interested in a car but also for their great repair shop as well. My family really needed an increase in size (as our family increased in size) that fit within our budget and Sam's delivered! I look forward to my continued relationship there and hope anyone reading this review realizes if they make Sam's their first stop, it will also be their last!
This place is absolute amazing. Everyone here is so helpful, the owner Sam is awesome. I was there for a little bit but didn't mind it because since everyone is so nice and friendly you can legit have a conversation with them which makes buying a car so much easier. There was no hassle, there was no pressure nothing. I would definitely recommend this place to anyone and everyone looking for a used car. Thank you again!!
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