What clients say about Baker & Son Services Center in Red Lion (PA)
I brought my car here for a simple oil change and inspection. Unfortunately, my experience was a complete disaster.
Upon returning to my vehicle, I immediately noticed significant damage to the front bumper. While waiting, I had actually witnessed the technician parking the car, driving it straight forward into the very large dip/curb at the front of their lot multiple times, which is exactly how this type of damage occurs.
I immediately alerted the manager, who claimed he couldn't help and promised the owner would call me shortly. The call never came. After several days of chasing them, I was finally able to speak to the owner a week later, only to be met with outright denial. He aggressively claimed there was "absolutely no way" the damage happened at his facility, citing body shops he had supposedly talked to.
That's when I had to inform him that not only did I witness his employee's negligence, but I also hold a physical damage appraiser's license and have been in the industry for 20 years. The damage is perfectly consistent with driving over a steep dip without taking the correct angle.
Instead of taking responsibility, the owner became irate and told me he would see me in court.
The Bottom Line: Mistakes happen, but a business that repeatedly lies, evades calls, and then threatens its customers is unacceptable. If you care about your vehicle and expect an honest business transaction, you must take your car elsewhere.
They have been so great to me and my family with our vehicles. I would recommend them to anyone. They are very honest and caring people. Always wanting to help others out.
Baker and sons was absolutely amazing. My car broke down on the side of the road and they were there in half an hour or less, transported my kids and I even safely home. Price was insanely fair! Ten out of ten recommend.
The only car place I trust, would keep coming back here!! Staff are knowledgable, good with communication, and will work with you price wise as well. I went to other car places and hated them, but this one is by far the best!
Wonderful customer service on the phone before scheduling appointment to get my car towed. Decent pricing, In the gentleman that came out to get my car was absolutely wonderful as well very kind. Very informational. Explained everything he was doing as he was doing it, which was a stress reliever for me. Highly recommend if you ever need a tow you call Bakers. They are great people.
Like the other guy said I actually had a 5 star experience at an impound lot?Although the business hours do not show the place is not open on the weekends but I needed my car back so bad I took a chance and showed up anyways.Luckily someone was outside emptying trash when I arrived and I was able to get my car back for work on monday!.
I usually don't review anything unless I get 5 star or 1 star service. Normally, I fix my own cars if I can. I don't put much trust in too many mechanics. My wife's car wouldn't start and it was not at home. Late night I determined it to be the starter motor.no big deal but a major inconvenience since I work all day and can not call off work.
Had my stepdaughter call around and find someone local who would tow the car to their shop and get the starter changed. I was not really in a place to spend much money and I don't think many people are.
Baker and Son towed the car and the price was affordable. My wife was with the car and guess what, the driver was friendly and properly got the car on the rollback. Not sure yet where most of the other reviews say that everyone is rude.
Car was in the shop I was quoted a price and it was affordable and I was happy. Car was ready sooner than promised. They kept the old starter and showed it to me and let me know what was done and why, I didn't even have to ask.
I was able to pay cash and I got a good discount for using cash. Let's keep cash alive. In closing I have to say Baker and Son is high on my recommended list now. Great fast affordable service. I was not mistreated and no one was rude, including my wife who was alone at the time.
Great job !
Tow driver tried to tow the wrong vehicle. Then threatened us with a pistol when we attempted to let him know he was about to tow the wrong vehicle. He then tried to tell us we had to pay him 75 dollars to drop the vehicle he wasn't supposed to pick up.. Unprofessional and dangerous.
This place is awful. The owner took my car on the rollback after a car accident and floored the gas pedal. My car flew up on the rollback and screeched to a stop and he yanked the e brake. I got my car towed to a body shop and my car fender was ripped off ( not from the accident ), I had tools and change taken from my car. I wouldn't give $.10 to this business. It's absolutely horrible!!!!
Baker & Son was reccomended by my mechanic Painters. He towed my vehicle to its destination and trusted me to make the payment afterwards. I had the truck towed back to my residence and paid him for both tows at that time. Truck was clean and he dropped it off exactly where i asked him to. I personally had a good experience with him and would definetly use him again.
Worst customer service and policies ever. I could possibly lose my job all because they won't let me get my belongings out of the vehicle. So now I have to hire a lawyer to see what my rights are and if I have a lawsuit way to much hassle.
They towed my car here and don't even know the hours here plus the guy didn't even call me back so I can get my car back so they are purposely trying so hard to take more money away from other people. Pretty F up.
I have NEVER been to Baker & Son but received a bill for an oil change.
When I inquired, the "billing" designee was rude on the phone. I asked how they got my information and he said they much have "searched wrong"
When I asked what would have happened had I paid the bill that was not mine, he said I shouldn't pay bills for service I didn't receive.
Maybe this company shouldn't bill patrons they didn't service!
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