excellent parts department, very helpful with tracking down parts for my 89' western star. recently had the service department work on the driveshaft, they did a great job and overall I've been pleased with pricing and they have a quick turnaround. I'd highly recommend, there are shops and parts places much closer to me but Rivers is worth the extra drive to red lion.
Granted it's been a while, but unless things have changed, this company does their job and is fantastic! They could have saved my life from when the place at the intersection of 83 and Queen Street (out of business for some time now) charged the company I drove for inspection and didn't inspect it. Rivers immediately put it out of service, like they should have when I brought it to them.
I have had great experience with rivers. From parts to counter to service department it is a great place. They have parts others don't and they got my tractor in the shop when they said they would not hours or days later. I recommend this place
Was there in no time. Professional, knew exactly what he was doing. Got me out of the ditch, didn't kill my pockets, however it was my fault I got in the ditch in the first place. I hope I will not need their services again, however great service.
Stay away from this place. I called in for a tow truck and I was 3 miles from the place and was quoted $500 to get towed to their shop when I asked for a discount he said I can not because I have to tow the truck and the trailer separately. After they fixed the issue with the truck and got the invoice, I was charged $950 for the tow and was told no one ever quoted $500.00, I had my son on the phone and he heard the whole conversation. Stay away from this place.
Very disappointed. After having our 2 year old gooseneck flatbed inspected (which required brakes) we had a tire blow while out of town. Which should have been a simple tire change along side the road turned into call for service, towing and full hub replacement because 6 of the 8 lug nuts were cross threaded. After bringing this to RIVERS attention they did not accept responsibility and made no effort to make things right. I took the trailer to a different garage to check the remaining wheels to find 3 more lugs that were cross threaded and needed replaced. We will NOT return.
I wish I could give them more stars,
My truck blew a collant hose, I called them on Memorial Day 2024, And let me tell you! These guys were super nice, now I know some naysayers are going to be, ummm thats because they are gonna rip you a new one!! NOT!
They dispatched a young man out to me right away, he seen my issue and went right to work.
He was polite, informative, clean with his work and didnt waste no time on the job.
This is a top shelf company to me.
No one wanted to look at my 2006 Winnebago View with a brake warning light on. Rivers Truck said bring it in. They saw me within an hour and said the brake pads were fine. We could continue our trip home to FL with peace of mind. Thanks Bill, Aaron,and Jamie!
After trying several repair places they were the best , Mr Pete was very nice... got the vehicle in and out in a timely manner and an issue other could not determine , like bottom of a radiator leak... was a walk in the park...
Thank you guys...
Good job...
I will always come back to these guys when we are in town now. Very reasonable rates, fast and friendly service, and very knowledgeable mechanics. Fixed our freightliner same day and got us back on the road in a very affordable manner. I recommend these guys over any shop or dealer around!
Overall, I had great experiences with Rivers which is why I am giving 3 stars and not 1. Up until a few days ago. I asked that an L-shaped handle be fixed for the latch to a door. (see picture). Their fix was to weld a bolt onto the existing pin and create the 'L'. Quick spray paint and job done. My first thought.....this is not very professional.....however, I was happy it was done and could use the handle. The main issue was the price I was charged for this....$231!! When I talked to Steve (service manager I assume), he said he hadn't seen what was done yet, but would go out and check it. He also told me that their hourly rate is $130 (approximately) per hour. This would mean that the job they performed was nearing 2 hours! When I questioned the hours spent on the job, his response was to immediately get angry and tell me that my options are to either leave as is and pay the fee or he would cut the handle off and refund my money!!! So, thats what I chose. (the 2nd picture attached to this post). As you can see from the burn mark on the truck after they removed it....they torched it to get it off. Took them about 30 seconds to remove it. With that said, I assume it took them just as long to put a new one on.....however, decided to charge me almost 2 hours worth of labor and REFUSED to provide me with a breakdown on why I was being charged that much.
I was then told they would not work on my other truck that we just dropped off. So, we needed to have more guys drive out to pick up a truck that they were refusing to work on.
**That 2nd truck was only dropped off because earlier in the week, they "fixed" our ABS light. However, 20 minutes down the road, the light came back on. This place is 45-60 minutes from our location, however, it is the closest place that will do warranty work. They wasted a TON of my LABOR hours on employees running trucks numerous times back and forth for NOTHING.
Again, in the past, I always had good experiences with trucks getting fixed at Rivers. This past week or so, however, was a drastic change for the worse. Top notch UN-professionalism.
The worse place ,I took my truck to fix the APU i was charged $ 1972.38
Just to replace 2 built and the condenser
Well didn’t work come back again I was charged again $544.39
Well they broke one of the bolts censer
Was built in the taming case
I have to call the manufacture in Canada to get this part ,they were surprise how it did came out ? Well the manager bill was very rude look like he never ? learned how to exchange respect while you are talking to other people plus the pm they charged $850.00 if you cross America you aren’t going to see this price
If they have less then 100 zeros I will give that
Dont trust this place ,is good for local trucks businesses because no one care about the invoices
Bill the manager dont ever trust him
They have a complain about previous employees works there he witnesses that the damaged an engine ,but they lies to the customer
Be careful
Mobile tech came to location to replace blown compressor hose on diesel pusher motorhome. Same day service tech (Jamie) was knowledgeable, courteous, and professional. Extremely pleased with the service provided and grateful for the assistance.
Highly recommend Rivers for any of your heavy truck repairs. Bill and Jamie always a pleasure to deal with. If you need it done, Rivers will get it done. Nothing to small or to big for them.
OMG I have no words I hit the deer ? truck was tow to this shop, to my home in NJ around 3 h trip I was concern because far away ,but Shop Menager Mike CALAMAN was so incredible he explained me step by step how everything will go , I never see so honest man, parts supply as everyone know suck ,but he do what he can to finish my truck ? I can tell you guys was worth it to wait, amazing JOB thanks to everyone who do my truck, truck come back to me like new I recommended 1000% this SHOP Thanks again
hi I took my Frightliner for change CPC problem Bill service manger and technician Zach are both great and professional people I would recommend anyone too go here they are amazing and very nice people and the price is good we highly recommend this place THANKS YOU GUYS!!!!! PRINCE TRUCKING INC, MECHANICSBURG PA
I was broke down due to a broken spring on my car trailer. I worked with Shawn to find a solution. He went out of his way to help me and was extremely professional and knowledgeable. These guys are top notch! Thanks so much Shawn and Rivers truck center
Jay did a great job. Repair my truck where 4 road service was unable to help me. Free to go home after 38 hrs. Friendly staff, on time, know what they are doing.
Friendly staff, got us in and out for an air bag, reasonable prices. Clean facilities, vending machines, comfy chairs, bathroom and complimentary coffee.
These guys are great. They were able to get my truck up and running the same day. Very professional, great experience for a bad situation. Thanks Jamie, you did great ?
Great service! Highly recommend for DD platform service. Bill the service manager and Steve the foreman. Go out of the way to make sure the repairs are done correctly and quickly. They have alot of great tech's with years of experience on all aspects of truck repairs. The parts dept is top notch too. They almost always have the parts you need. Or source them very quickly. Thanks Rivers for keeping my truck rolling down the road and repairing it right the 1st time. And understanding that truckers have to keep their wheels rolling to be profitable.
Found Rivers Truck Center on the M&G Engineering vehicle braking system for towed vehicles behind RV's. Called Bill the Service Manager and asked him about this system as I felt it was very impressive compared to the other systems available. Bill is very familiar with this system and was very helpful in verifying the correct equipment needed for our 2013 Jeep Rubicon and even ordered it that same day without even requiring a deposit. That was way back around Nov/Dec 2019 and due to the holidays we opted for an early Jan install of the system. Arrived at Rivers and Bill and the installer Robin were ready. All the employees that we dealt with were pleasant, polite, professional and helpful. They took the Jeep in first as it required the most work to install the system and once done called for us to bring in the RV to finish the connection and test the system. Only problem I had with RV was no tail lights coming on on the Jeep and Robin did what he could but unable to locate the problem and stated it could be a fuse but because RV's have many fuses and such and it was getting late we opted to spend the night locally and head home the next day. YES! it was a fuse and that fixed it. They did a great job and all very helpful and easy to talk to.. Thanks RIver's Team!! great meeting you and Bill thanks again for all the insight you provided.
Jim and LIz Wright
Took the truck there for a front crank seal that was seeping. Left there with the oil pouring out of the front cover. They said it was damaged. Well not when we brought it in. Just found this morning they cracked the gear housing and bent the lower front cover. 1,625.00 for nothing. And when we took it back, they said they will not fix it. Their service department sucks! Never again.
It’s the worst company I ever deal with in my life I brought my truck to the shop to fix it and they gave me an astemate &900 and can be fixed next day and I request if they can fix it same day and they will try and they came that the pump will be &100 more and I told them it’s good and they told me the bill after they fixed it &1800 and I told him they gave the astement said that and he did contact the management and told me thats it and take it or leave
Good place for large truck repair. Repairs usually done in a timely manner on the truck side. Trailer repair usually takes a bit of time and phone calls. Labor rate is up to $115. They do alignments too for truck and trailer.
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