Get another garbage company they don't get garbage when the agreement says and still charge you. The owner said my bridge was on safe for a reason but I bring triaxel s of stone and log trucks over it it is metal the owner said his driver said it was wood and argued with me
*Long, but please read* This is by FAR the worst trash service in the area. I've been with them a couple yrs now and the pick up is ridiculously inconsistent. At one point, every wk they were marking my trash as picked up, when it was still sitting. I'll come home and my trash is still there. When i would call they said it was marked as picked up. How are you going to tell me my trash is picked up, when im looking at it? Then, I was paying for 3 months of service, but only getting 4 wks of pick up! By the 5th week on, no more pick up. This was happening fpr over a year. I would go a month or two without service bc my work hours coincide with theirs, so it can be difficult for me to call and get ahold of someone. I shouldn't have to call every single month to tell them this, its their job. That went on for a yr and a half of me paying $76 for one month, essentially. I had to pay for months i didn't even have service. Not to mention, their desk lady is nasty. I was politely trying to explain that I'm paying for 3 months but only getting 4 wks, inconsistent wks at that, and she wouldn't let me speak and kept interrupting and told me that they were marked as being picked up for 2 months, when i had nothing even sitting out bc they quit picking it up after 4 wks. Yet, they were still charging me for it. She told me i was lying and its my fault bc i should have called sooner, yes i should have, but you should be reliable in pick up. Its not the customers responsibility to call every week or every month to remind YOU to pick up their trash, that i pay you for!! Find another trash service bc this isn't it. Unless you want to deal with a crappy service and "garbage" customer service.
Wish I had paid more attention to the negative reviews. Canceled service after a couple of months due to inconsistent pickup. That was a month ago and they still refuse to come get the bins. If I had a truck I'd gladly take their bins back but I have no way to do that with my car. The only option I have now is to call the police for them littering on my property since I dont know what else to do to get them to take the bins. Im starting to get the feeling they like bad reviews.
Not surprised to see poor reviews and that the reviews say they have a lying problem. Lying is what I just encountered. Here's the story: I had to follow up with a cancelled account for my elderly parents who sold their house and I sent an email three months ago cancelling the service. The co-owner lied and told me they never received the email but when i resent the email, it immediately pinged and confirmed I had cancelled the service. The co-owner then told me it was my responsibility to follow up since I had not received an email back from them. It is clear from the other reviews, follow up is not a service to expect from them. I then called to confirm cancellation since they charged my father's credit card and the co-owner has refused to prorate saying that the service would be cancelled as of today, and not on the date in the original email. From the reviews, the customer is not king at Hollenbaugh's trash. Take the advice of others, look elsewhere.
We just moved here on Wagner Road. We left our trash where the old owners left their trash at. The trash collectors didn't take our trash this past Thursday morning (yesterday) and I'm sure its because there was more than just the one rented trash can full of trash. Any other trash company I have delt with in my lifetime will always collect trash no matter what, and if there is ever anything extra, they would bill me for it. I think this place is just a bunch of lazy incompetent people who didn't feel like doing THEIR JOB!!!!! Ill be getting my money back and using someone else's service. This place is a JOKE! Judging by these reviews, and my personal experience, I would never recommend this place for anything!
I love these people, always nice and never had a problem with trash pickup. Highly recommend Hollenbaugh's for trash and they are the cheapest in the county.
Never had a problem with them until today the driver lied and said my trash wasn't out and I put it out last night.Sge said she was there at 1240 I wS home a d no she wasn't here .
Must be family and friends writing these reviews, or they have different crews than the West Reading Borough. I continually have to call the borough to complain they didn't dump my trash can, they will just pull out a bag or bags, and any smaller stuff sits at the bottom. I've called half dozen times or more for 2024.
absolutely terrible its quite simple, they just do not provide service. I used Holland for years for 3 locations. After he sold the company the service just crashed. i have fired this company at least 3 times and allowing them a second and third chance with weekly complaints and communication with staff and they just continue to not pick up the trash. People are disgusted to live at these properties because of this company.
The Quality Of Service That They Have Been Providing Me Is Absolutely Outstanding.
The Owners And The Staff Are Very Understanding And Are Very Compassionate People And Are Always Pleasantly Helpful.
I Highly Recommend Them For Your Trash Removal And For All Your Recycling Needs.
Yours Truly:
R.D.B. A Loyal Customer!
Absolute horrible company. Takes your money and never picks up your trash. Repeated phone calls to pick up trash and you get promises never met. Paid extra for extra container (which I have a receipt) and yet they failed to pick up trash. And whether it was one container or 90 containers they didn’t pick up any so they just have constant excuses as to why your trash is not picked up and each week it’s a different excuse. When your trash is not picked up one week you will have accumulated two weeks worth of trash which they then use as the excuse that you’re over your paid container limit. Now have to chase my money back. And by the way they don’t send you a bill each month/quarter. Their resolution to that is asking the customer to pay ahead of time in advance. So you can see where the problem lies we pay in advance and then the services are not rendered. That’s why I’m waiting for a refund.
9048 William Penn Hwy #16, Huntingdon, PAAuto parts store
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