I called to get road side assistants explained that a carrier bearing was out on a semi truck. Asked if they would go to the driver that was in a safe place to have work done and they said yes no problem. I had to pay $210 up front for them to send a mechanic out. 2 hours later they called and said they couldn't do a mobile repair i needed to let them tow the truck in. I said no it wasnt that big of a job and they already said it was not a problem. They then said they would find someone else to do the job. 30 minutes later they called back and said they couldn't find anyone else to do the work and it had to be towed in. I said no that's not what we agreed on when i requested road side service. I asked for a refund since they were unable to do the job. They wanted to refund part of my money not all of it. I argued with him and told him I'm not canceling they are since they knew what was needed and couldn't provide the service they agreed to perform. Seems like a scam to me. Pay up front for a tec to come out then can't perform the job so they keep your money! STAY AWAY FROM THIS COMPANY!
?Had another great experience at Interstate last week. It was easy to schedule the service for a day convenient for me. Drop off the night before is great, so no need to get up early or sit there during the day waiting. The replacement part (CUE Screen) was installed perfectly, in a timely manner, and the rate was sooo much better than what the Cadillac dealer's repair service would've been! Don't forget they send their customers monthly coupons that always save $?! Lisa, Brian, and whole team are the best!! Highly recommended!?
We had a problem with the brake belt that broke on our RV. We were an hour and a half into a trip that was to last three weeks going to Canada from Pennsylvania. Valentine came and fixed our belt and had us back and running. He was courteous, professional, and best of all he was able to do the job!
On Sept. 12, 2023, at the suggestion of a friend, I took my VERY clean 1999 Chevrolet Tahoe to Interstate for a random miss. It wouldn't happen every day but for the past 20,000 miles, I had been dealing with it. It was getting worse and I wanted to have it checked out. I had replaced all the regular suspected items that would cause this condition (plugs, wires, fuel filter, distributor, fuel injection unit, etc). My regular mechanic is busy and tracking down a condition such as this could be very time consuming. I was advised there are some real "Chevrolet Gurus" at the Colmar shop. Interstate took the job and checked out the Tahoe. They found a bad spark plug wire (odd for a replacement set of GM wires but OK, replace them). Next, they found a cracked plug (it happens, replace them too). They road tested the Tahoe and said it still had a random miss but they were looking for the issue. They reportedly did a leak down test which showed a weak cylinder. They took it out for another road test and the motor blew. They theorized that a valve stuck open and damaged a piston. They put a camera down the cylinder and confirmed the damaged part. There's no way to prove anyone did anything "malicious" and I'm not accusing anyone of such but it seems VERY suspicious that my vehicle went in for a random miss and the motor just "happened" to blow up. What happened prior to the motor failing? How was it driven? Questions that will never be answered. As stated above, I've been experiencing this problem for approximately 20,000 miles and have the repair receipts to prove it. It didn't blow up when I drove it over those miles. They in no way accepted liability for this incident. No apologies and no discussion about trying to work out a solution. They simply said it was an "unfortunate situation". They quoted $6,400 to replace the engine.
I understand things happen but this whole situation was handled in an unprofessional way. I sent a flatbed truck to pick up my Tahoe. This is the first time it had to be towed in the 18 years I've owned it. It was transported to my regular mechanic who will replace the motor and do it correctly. At this point, I wouldn't buy a quart of oil from this place. BE CAREFUL. If something goes wrong with your car while they have it, it'll be on you. I rated them at 1 star because I couldn't rate them a zero. Below is a picture of the Tahoe the Chevrolet Gurus "serviced".
Ran out of fuel 25 gallons + jump the trk took them about 2 hrs to get here 45 min to put fuel in the tanks and about an 1hr to start the trk and more than 1000 dollars
Excellent professional service. Tech arrived less than 45 mins after call out. He was friendly, accommodating, worked quickly, and had my rig fixed properly. Fair pricing and stuck to their original quote even though the air line replacement was a little bit more in-depth than originally planned. Highly recommend.
This is the best place to take any vehicle. I found them through my fleet company. My 2019 Edge just randomly started overheating. They brought me right in and fixed the issue. I brought my sons car back. When you call almost any repair shop they won’t tell you they can get you in right away. This place did. They send you photos of the issues via text right away. This place is great. Lisa in the office is so nice too. Best experience I’ve had at an auto repair place. Pricing is great too. Highly recommend this place.
The company i fleet services not the actual Mecanic he was very professional but this company does not carry the proper tools to get the job done on 12/23/21 the road service arrived at 1:44 pm they claim to fraud protection they need a authorization form fill but why i need one if my bank already has me approved little I know they left the money amount empty so while the Mecanic is inside his vehicle explaining to his company that he needs the tool not a part a tool so he waited till till he took off to go get the tool to finish the job he comes back couple hours later and finish the job on a total of 9 hours and 16 minutes my total hours work they over charge me for 4 hours getting a tool not a part i had the part they claimed that is labor they just plain highway robbery please do not do business with this company
I made an appointment 9 days ago to have three trucks serviced at my location . The appointment was at 6am on Thursday. I called Wednesday afternoon to confirm the appointment , the customer service rep. Confirmed.
I had my employees there at 6am two hours before their scheduled work time. Knowone showed up from Interstate. I called the customer service number at 615am. The lady informed me she had just got there to start her shift she said she didn't know who to send the appointment to because the nearest tech. Was over 150 miles away. I told her the appointment was made over a week ago and I had confirmed the day begore. She put me on hold to call her supervisor, after holding several minutes she came back on the line and said they did not service out area which is 40 miles north of Atlanta G .
Terrible customer service that is not professional.......
I recently purchased a car from here and my experience was nothing but amazing! I was contacted, by Aly, the same day I had emailed them interested in the car. Within a week the car was mine! It was my first time buying a car and they made the experience easy. Nick was also awesome! He helped with all of my paperwork and answered all of my questions. Aly even noticed a little bit of paint was chipped and had it fixed before I picked up the car, no charge! Overall they are good people who want you to have a great experience and I highly recommend. We will be back in the future!
we had 3 hinges come off a dry van trailer, it took the tech 3.75 hrs to put 9 bolts in the door to re hang it....$707 bill to put 9 bolts in....stay far far away from these guys!!!!
Horrible experience. Do not waste your time with this company. You’d be be better off trying to fix the problem yourself than to deal with this joke of a company. First off they take forever to answer the phone after they have you on hold for 20 minutes. And secondly they tell you their wait time is a maximum of 60 minutes, but you will end up waiting several hours and sometimes days before they even come out. I had to prior experiences where I had a breakdown and they never showed up at all, promising me they would be there after their last job but have me waiting for no reason. Do not waste your time with this company you will regret it!!!
Called for road service today broke down in Columbus Ohio told service tech truck is NOT running EEC vault on Regen light flashing engine shutdown light on after waiting over 3 hours a for a mechanic he shows up spents all but 5 minutes in the driver seat and tells me i can not help you you need mobile diagnostics to come out. Sitting in the heat for over 3 hours all i could say is you kidding right called back this company has no such thing found out later they charged ARKA EXPRESS over 800.00 for this service call. I was lucky to have a friend who had this same issue hold regan button along with engine shutdown button 5 minutes later promblem fix Im going to ask company can i get a percentage of what they pay Interstate Fleet Services what a rip OFF. To be continue. 1 ? please zero ? is more like it ? you got to hit 1 star to post
Was told 1 hour ETA and then 8 hours later was told the driver couldn't come until the following morning, we had a family member do the work and he damn sure fixed it.
This was the biggest waste of a Saturday.
-5 stars
I had a driver broke down in St.Louis call them said 30 min.'s well 4 hours later they did not show when i call they said he was still on another job, the location was locked for the night at 5. Had to put the driver up in a hotel and wait for morning when they do show service guy says he needs a starter leaves to get one 2 hours later the dispatch calls and says service guy doesn't have the correct tool but he can call a tow truck for us. NEVER CALL THESE FOLKS
BEWARE!!! DO NOT CALL FOR ROAD SERVICE. This company charged us $377 for 1/2 hour of work .. the kid they sent in a van did NOT fix the issue, and I was charged for 2 hours minimum plus a road service fee. The manager, Corey, told me he would give me some credit & return my phone call ... 6 days later after 7 voice messages to this "manager" and he won't answer or return my phone call. If you want to over pay for nothing, call Interstate Fleet Services today .. they will certainly take your money without caring if the problem was resolved or how long it took .. and then management will lie to you. This huge company doesn't care about its customers.
Never saw a group of people that cared more about our company's fleet of trucks. They treat our vehicle as if they were their own. The turn-around time is unbeatable. 10/10
Car and shopping experience worth a flight from Chicago. Extremely pleasant experience with auto sales people! Day to night comparing to competition. Thank you Fred and Brian!
See you again in spring:)
Website
