What clients say about Gary Towing Services in Andover (PA)
Don't use this company if you actually want your vehicle picked up and towed. They were assigned by my insurance company and after delaying and making up excuses all day they never showed up. So we called in to find out what was going on to be told that they had no driver in the area. And then two minutes later get a text saying they can't find us. It's your lie tell it how you want I guess
The Gary Towing team was very helpful when I needed to be towed. The driver that showed up was really nice. They were also willing to meet us at their storage yard the next day with very little heads up so I could grab some items from the vehicle.
Gary Towing Services was dispatched through Progressive Roadside Assistance and was one of the few towing companies willing to take a call after 11 PM. Fernando, the driver, was respectful and friendly and transported the car to our home with no issues. He even took the time to troubleshoot and give us an idea of the problem. He also spoke Spanish. Overall, a great experience.
I needed my truck towed to a garage. Called Gary's and they were here within half an hour. Tow truck driver was very friendly and knowledgeable. I will refer Gary's to my friends and family.
Excelente servicio. Llegaron rápido y con muy buena disposición para ayudar. El trato fue profesional y amable en todo momento, explicaron bien el proceso y se aseguraron de que mi vehículo quedara en el lugar correcto y seguro. Los precios son justos y el servicio es confiable. Recomiendo totalmente a Gary’s Towing Services
My husband got towed about a month ago and all they did was send him an email receipt. Our insurance company said they could not use it for reimbursement because it wasn't on an invoice. My husband proceeded to call them to get an invoice and they didn't return the call. He waited about a week and called again and this time talked to someone and then they disconnected him. Now, it looks like we're out $300 because we can't get an invoice to get reimbursed. If I could give 0 stars, I would. Do yourself a favor and call a different company.
Edit: After 3 months, we finally got everything straightened out with our insurance reimbursement. Luckily, our insurance agent did some investigating and found out the information they needed. If you have breakdown on your insurance, be very careful about paying up front to this company for reimbursement.
We blew a tire on the highway and called Gary Towing services, they were quick to come get us and the driver was great. Made a bad situation a little better to deal with, super grateful and definitely recommend!
Original ETA was 90-120 mins. No show. Then State Farm said it would just be another half hour. No show again. Not able to reach via phone (goes straight to voicemail), and when I spoke with the person originally, he said he would be there within 90 minutes. He did not, however, seem to want to talk on phone, and was kind of short. I think he told State Farm that it was because of the weather, but the snow was not even that bad, and it is the middle of the day now. And my car is still sitting. UPDATE: the Jeep was finally delivered to Firestone, but I was unaware. More communication would have been better.
Awful. Damaged my driveway. Guy was super rude, confrontational, and aggressive. (I see a review with his pic in it saying he was confrontational to them as well.) I had to yell at him several times he had to leave and not touch my car and I was calling Ford Assistance back for someone else. He wanted to try to pull my Mach-E onto the bed with the ramp being 6in off the ground AFTER scraping my driveway. I had to demand for him to leave as he ignored me and made his way to my vehicle. I told him not to touch it several times. If I didn't hop out of the way he would've smashed into me.
He finally left.
Call someone else. Call anyone else.
Work at repair facility, towed vehicle in with no information and driver could not and would not even try. Advised they are probably at wrong location. Was on the phone with the towing office behind the truck and the driver proceeded to move the flat bed right into me. Driver was confrontational the whole time. Office did not seem to care when I told them what happened. Will be filing complaint with better business bureau.
I manage a service center, they towed my customer's vehicle to an unknown location. They can't tell me where they dropped it, and were extremely rude to me about it. Now it's up to me to locate the vehicle, wherever that may be. Insurance companies should vet towing companies before contracting him.
After a terrible experience with AAA subcontractor.
Gary towing showed up Sunday ready to go. They looked at vehicle off road and gave a price far less than the towing service from evening before. They accepted payment by credit card. Hooked truck to wench and out came vehicle almost 85 feet. Processed payment, thanked me and down the road. Will use again Mayne dropping AAA after such a negative experience with them and Gary's was so Positive
Called to have my 1997 GMC Sierra pickup towed. They said they didn't have equipment to tow it. Long bed extended cab 4x4. That means their pictures are false.
Do NOT use this tow company. They rip my front bumper and totally lied to the insurance company. The office manager Sandy said they never heard from me at all until they heard from the insurance company. I am floored at how they lied like. And the driver had no idea how to even hook up my truck. I didn't even want to give them any stars
The tow truck driver, that towed my truck for me was awesome. The tow was only 3 blocks.
I would recommend,
Gary Towing an Roadside Service, to anyone!!
Columbia Pa
An error in the tow destination address which was NOT the fault of Gary Towing occurred, and even though it wasn't their fault they went above and beyond to fix it.
The worst place I have ever dealt with. The guy shows up at the garage says it’s closed, cancels the tow on me. He wasn’t smart enough to get out of the truck to go talk to the garage and have them open the locked gate! Now I have to wait for another tow company to tow my truck to the body shop. Called the lady and she hangs up on me. Real class act.
Watched them as they got gas at a diesel pump and hog up another company's time then proceeded to sit and talk with someone else while that other company was waiting on the diesel pump
Guy never showed up. I have a very specific vehicle location where two roads intersect eachother. While on the phone with him he said was at the location and couldn’t see me but I could clearly hear impact drivers and tools running in the back background. Sounds like the shop was never left and just gets the insurance money.
Contacted him to load an item at copart, said he will be there at a scheduled time. 2hrs later he still didn't show up, called him and said he would be there within an hour and never showed up. Ended up getting another fellow to load it.
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