I feel compelled to share my experience with this garage, as my perspective has shifted from positive to cautious. Hopefully, this helps others make a more informed decision.
In the past, I’ve had great experiences here. However, during my most recent visit, an unexpected $200 charge was added to my invoice. While servicing my car, they called to recommend a brake and rotor replacement and provided a final quote. After comparing it to the original estimate, I approved the work.
When I arrived to pick up my car and pay the bill, I was surprised to see an additional $200 tacked on. Had I been informed of this during the call, I would have declined the service and replaced the brakes myself.
To their credit, they did offer a free oil change in the future as a gesture of goodwill. While I appreciate the offer, I can perform oil changes myself and find little value in it.
To be clear, I’m not questioning the quality of their work—I still believe they do a good job. However, the unexpected upcharge after the work was completed has shaken my trust. This kind of practice is disappointing and makes me hesitant to return.
Incredibly honest shop, I was told by the dealership that my car needed front pads and rotors because they were measuring at 4/32. They wanted to charge me a whopping $900 for the service. I got a referral to Creekside from my neighbor and their price was significantly better and they were very friendly. What makes the situation even better was when they looked at the car, they told me that my brakes were actually at 12/32 and I do not need any type of brake repair. I offered to pay them for their time and they wouldn't even take my money.
Wonderful shop, highly recommend
I’ve been using them for a number of years and they have always treated me honestly and fair. Recently, I had my state inspection and oil changed. Due to a prior mix up in communication on my last service, they actually did my my oil change at no charge! Who does that?? These folks at Creekside Automotive are the best!
Went in for a routine inspection and oil change. Great personal and down to earth experience! Honest, skillful, and personable auto work is a rarity these days. So glad we've made the switch! The plus is it's nice knowing it supports a local business.
I got in quickly ,they did the work n my car was done within the day on a starter replacement ! Very friendly n explained things well ,as I asked questions .Would go back too ......
This is the only garage I trust to take my vehicles to. I can't tell you how many times they've been up front and honest with me when other garages would have ripped me off. A quick example; My daughters jeep would barely run, no power. I thought it was a fuel filter or fuel pump and contemplated replacing them myself. I had it towed to Creekside instead to diagnose the issue. Turns out it was just a very dirty throttle body. They cleaned it really well and hardly charged me anything to do the work. Most garages would have "replaced" the filter, pump, and over charged on labor. These guys are the best!.
Extremely pleased! After visiting the Subaru dealership 2x,and getting incorrect diagnoses & 'fixes'it still wouldn't start.
Ken got this car working in 1/2 hour!! A simple, apparently overlooked problem at the dealership. Kudos Ken, thanks!
Picked up a nail in my tire, they took my van in immediately and plugged the tire for me. I was literally back on the road in under 40 minutes from my initial call.
We have had our CRV inspected and repaired here also and again the service was top notch and pricing was more than fair!
Proficient mechanics that know how to fix things at a fair price. Very honest and hard working too. So far, these guys are the best garage I have used. Keep up the good work!
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