What clients say about Cochran Volkswagen of North Hills Parts Department in Wexford (PA)
Sales Manager ‘Jessica’ & her associate ‘Jackson’ performed in non professional way. My son & me drove from Buffalo & even spent a night in town to make a deal as promised by the lady. We emailed DL to them on weekend. First they increased the advertised price by 2k same night and once we start talking to #1 Cochran team on Monday they removed the vehicle from listing & said it’s sold. Although lady specifically mentioned that she will make sure to keep the vehicle on weekend. When i spoke to her today she wasn’t even apologetic & promised to have her manager Mike to call me. But nobody called back until now.
NEVER come here unless you to want to get Horrible business practices. I must have given negative rating but not available.
This is my experience with the salesman names ***BRUCE***. DO NOT come here unless you to want to get cheated and lied to. Horrible business practices. I will never come here again and neither will the business that I own, which would have bought multiple vehicles here. I will never buy a car here and I will be telling everyone I know to STAY AWAY from this place. I would give it 0 starts if I could. End rant
Recently I visited this place to align my tires and 60k miles services.
I am grateful for Mr. Samuel Willams, he did really good job, he is so kind and generous.
I definitelt recommend to visit this place as a volkswagen user!
I took my new Mazda for service. Everyone was friendly and helpful. I waited while they did the work. I was offered a car wash too. They worked quickly and I was on my way in no time.
got a follow up email asking for a review. Schedule a 6:30 am oil change and dropped my car off the night before. When I called and scheduled I said can you please note that I am using 1 of 2 of my free maintence oil changes....she said she did. When I dropped the car off I wrote on the envelope the same thing, using 1 of 2 free oil changes (most places ask you to present a coupon or discount before going). Finnally I got a call at 1:30pm to say my car was done. Not sure how an oil change can take 7 hours? What was the point of scheduling an appointment?
Well i finally go to pick up my car and wouldnt you guess, they wanted me to pay for the oil change. If thats not an epic red flag of lack of communication im not sure what is. How something be noted twice on an account/order and just be ignored completely.
The oil change was fine and they washed my car but I had to sit around for 7 hours just for that.
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