These guys are great I went every looking for a hose and they built it right there in the spot for a great price couldn’t have asked for a better service!!
Had Valley Parts and Machine assist with a rebuild of the engine going into my pickup. The gentleman at the machine shop did a bang up job and answered all my questions when I had them, as this was my first machine shop experience. My engine is running strong and has not had a single issue.
I will be coming back with any engine related machining in the future!
Wow! I have never been to an auto parts store with so many friendly and helpful employees. While I do live in Eugene, I was unable to find what I needed locally (a very odd sized nut for a wheel hub stud). While they also didn't have it here either, they offered an alternative solution to my problem, and I'll be driving up to Junction City for auto parts from now on simply because of my great experience here.
I had to get a replacement part for a bad water pump they sold me. The employee that helped me was rude and pushy. Tried getting us to buy stuff we do not need and tried pushing his own personal preference on me. I literally walked out the store with him still trying to get me to buy things I don't need. Had to hear how he has been building engines for over 30 years...I had already said NO multiple times. Horrible experience for myself and my teenager. FYI what he was saying was not true and i did not need it....We will not be back. Uneducated staff pushing their opinions and not listening.
I truly appreciate the small town feel, and the knowledgeable people working at the phone and desk. Makes things so much easier when someone like me who knows next to nothing about mechanics when the sales people are actually able to help.
They have the absolute best machine shop around. 100%. I've taken everything I've ever had to them for machine work. Gary & Andy are not only knowledgeable but also incredibly friendly. Plus... the shop is absolutely spotless for a machine shop. I build a lot of engines and I won't go anywhere else. The quality of work that comes out of here is top notch.
With access to the best quality parts, a machine shop, and having a staff with decades of knowledge, Carquest should be the only place in Junction City to get auto parts. After multiple interactions, being made to feel that my business is an inconvenience to the employees at Carquest, i'm now feeling compelled to leave a comment.
I purchase most of my auto parts down the road at O'Reilly's these days, because the staff is friendly, attentive, treat me like my business matters, even if i'm there to find a twenty cent bolt someone will spend twenty minutes helping me find that twenty cent bolt.
My guess is that the management at O'Reilly's knows that good customer service always pays dividends.
I had a headlight go out and decided to stop here while I was passing thru town. Mike helped me pick some new ones for a good price. He even installed them for me, free of charge, even though it was raining and the store was closing soon. Thankful for the assistance, and great service from the employees!
Broke down on my way up the highway and was forced to stop and try and diagnose/fix. These guys not only helped me with the finding the right parts or similar parts that I needed to try and make a repair myself but went out of their way to make sure that I was taken care of with any additional assistance I may have needed during my long break down. Thanks again guys
Had a terrible experience at Carquest.
They owed me money and told me to come back later for my refund. They refused to give me my original parts back Until I physically came into the store with my credit card to accept their refund.
They actually sent me away without my parts requiring me to show up with my card to capture their refund.
Super ridiculous.
These folks will waste your time and they just don’t care.
I was a long time customer, but my most recent experience was horrible. I dropped off my engine for cleaning, inspection, and machining. The guys at the counter said the whole process would take 6-8 weeks. They had also asked if they were to source parts, to which I said yes. Seven weeks go by, radio silence. I call, and Teo explains that they were waiting for my okay, and that they had called. My phone log showed otherwise, no call or voice-mail. At this time, the work should have been finished. What was estimated time wise, ended up being three months, and four return trips. Two for incorrect parts, and two more because the machinist installed my press-fit cam gear BACKWARDS. I called the owner, who in person, did not bother to introduce himself to me. I then called a regional representative who talked up and down about how John (owner of this location) was so involved in his community and customers. After telling him my story, he didn't have much to say. Still waiting to hear back as he had promised, going on three months now.....
The point of this review is that while the machine shop may perform good work, the communication between the shop and counter is TERRIBLE. You must keep on them or they forget. They are happy to take your money though. I will drive further, to another machinist, who values their customers, before I tolerate this lack of professionalism.
Friendly service and they had what I was looking for at a much better price than the other 3 car part stores. When I worked for a local automotive repair shop, Carquest was always great to deal with.
Really the only car parts store worth going to, especially if you are rural and need farm/homestead type parts. The employees I have encountered are very knowledgeable.
Gary and Andy the machinists at Car Quest have done an an amazing job of intricate work on many different projects that I have had & I can say that I have known both of them for close to 30 years and have NEVER been let down! The amount of quality shops that take on big projects are rare these days its nice to see old fashioned service!!
Great store, great selection of parts, counter parts staff is excellent... these guys by and large know their stuff inside and out. The machine shop is solid and they have gotten me out of plenty of jams with almost always a very quick turnaround. While the machine shop is not equipped to handle everything i've thrown at them, i'm usually impressed with what they ARE able to do and coming back with reasonable prices... All in all, a machine shop connected to a well equipped auto parts store is pretty cool. I just wish they bring back the soda fridge.
Not great. I am sure the machine shop can do great things but it took 3 different techs and a 15 minute wait to decide if my rotors could be turned. It was also more expensive to turn rotors than to replace them?? The counter staff in the parts section are also way less than helpful. If you ship here have a part number handy. Don't expect them to look anything up.
Curtis was awesome, he is knowledgeable, friendly, and very helpful. Absolutely the best customer service I've ever experienced at an auto parts store.
Best parts store in the valley. The inventory is amazing from big to small. Customer service can't get any better. John knows what his customers want and the employees can and will figure it out.
Seven years ago Andy was highly recommended when I needed my heads rebuilt. I'm glad he did them - My 600 HP boosted engine has worked flawlessly since then. He also fit the floating diamond-like-carbon coated piston wrist pins in my titanium connecting rods, and balanced the rotating assembly. I know it's been awhile, but I was cleaning out files, found the old receipts, and wanted to check back in with a positive review. Thanks Andy and Carquest of Junction City.
I dropped off a simple part to be machined three months ago. Andy told me it wouldn't be a problem to install bearing races on my part. I called after waiting two months and Andy told me, he hadn't touched it. I dropped by three weeks later and the part still hadn't been touched. Andy had lost one of my bearings, that was special ordered from Germany. He made no attempt to find it or offered any kind of apology.
I sent my girlfriend in to have some wheel bearings pressed out and new ones pressed in. I was told over the phone it would be $30 a side. After dropping off the axles I was charged a $120. I've been coming here for this service for a few years and have never paid that price. They told my gf some made up bs exuse why it was so much. She doesn't know much about vehicles she left confused. When I called the next day I was basically told it is what it is. Nothing we can do about that..
I can say I will not be coming back here and will be letting everyone know how they take advantage of any customer they can to make some extra money. It's pathetic and morally wrong
Average prices. The staff had no idea what I needed when they didn't have my vacuum hose in stock and I had to fabricate a new one. I needed a double make coupler with two different diameters. Knekts had what I needed to make a new hose although the didn't have the proper vacuum hose either.
Came in with a bearing issue and the machinist came back in to work just to press it for me, on a saturday, how awesome is that customer service! 5 freaking stars!
Excellent Machinists at the CarQuest Machine Shop. Andy made it an excellent experience and did just what was expected. He went out of his way to complete a difficult machining task in a quick manner. Fair pricing for amazing work. I Highly recommend them for any of your machine shop needs!
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