American Tow & Recovery, Inc. in
Moorewood (OK)

Called this morning at 7:40 asking for a tow as my tire had blown, I was told an hour wait and called an hour and a half later and he said it would only be few as he was about to head my way, fast forward to 10:30 my car is rear ended and totaled by another driver, had I just went with my instincts and pushed the car to best of my capabilities with only three wheels maybe I would still have my car. Keep in mind I’ve only had this car a little over a year and was absolutely in love with it, good to know to never trust this company for help again

Hunter was a great guy. He was very friendly and funny. I was upset about the almost 3 hour wait, but I know he had multiple stops before he got to me. He apologized for the long wait and joked around while he hooked up my truck, which lightened the mood. He got me hooked up and dropped off with no issues. Probably the funniest driver I've had. Hope I don't need another tow, but if I do, hope I get him next time!

Kyle and Ted were very attentive and helpful. They went above and beyond to assist and make my day a bit better. They were courteous and respectful, I would def recommend!! There is no one I.would recommend more than American!

Thanksgiving Night! I had waited for another tow company for 6 hours and these guys took the call from AAA and came thru to pick up my 96 Ford Econoline and bring her home after I had gotten stranded in Mustang going to pick up a bed from a storage unit. The other driver from the other company never showed up and I was left stuck with me in one place and my twins at home waiting for me to come home. These guys showed character & professionalism. Got me picked up, loaded and towed my truck home at 230am the night before Thanksgiving morning! I CANNOT tell you how grateful I am to these guys for being professional,safe and on time as well as going above and beyond to get my van towed home safely. I will DEFINITELY make them my go to for my towing needs!

Ridiculous…. Waited 6 hours after I was told 1 hour, and they took my car to THE WRONG PLACE. This caused I big problem because the car didn’t make it to the shop till late the next day (Friday) after they told me I was first priority on the list that day and my car would be picked up in 20 minutes and it again took hours so I had to wait all weekend to hear anything from the shop. When I called to say this was unacceptable I was told at least I didn’t have to pay for the extra tow to the correct location and hung up on. Crazy stuff.

Theo P. was very nice and helpful, and took alittle bit of time to get to know eachother by the conversation. see I thought my car wasn't starting because of the battery but it just need him to push the right buttons. Theo P. said he wouldn't charge me. That was nice of Theo P. too. i'll go to get my oil change soon and ask them to fix my electrical start key. So if you use this company, I hope you have Theo P. as your service man. Thanks Theo P.

6 hours. 6 hours is how long it took for these guys to show up when they told me and AAA it would be within an hour. Sounds like they say they’ll be there fast to get the job from AAA, then the customer is just sitting around waiting. At 9pm I was told 60-90 minutes and that was after I had already been waiting for 2.5 hours. At the 100 minute mark they told me possibly another 60-90 minutes. Sometime after the driver called and said he was 6 minutes away. SURPRISE he had a different location than what had been repeated to me several times throughout this joyous occasion. Another 20 minutes after getting that sorted out and there he was, like nothing happened. Then the driver decided it might be the battery cable not connected so he started shoving a gasket of some sort around the battery terminal and hitting the thing with a hammer. Now I have to pay for the new alternator AND to have the battery cable replaced. Plus I had to pay these folks extra for the tow to the mechanic which just so happens to be a few miles from their office.

Horrible customer service from the guy that came out. Apparently he was riding around with a friend unknown to me until the passenger stated that he couldn't help me I'll have to wait on the driver. I informed the driver that the manager told me to let him know that I was not to pay at the moment, yet the guy insisted for cash in his hands. He called the next day and I told him I don't need their service.

I definitely do NOT recommend. Was told it was dispached and would be there soon, called back after an hour, was told 25 min. 25 min passed and called back and they sent him on a different tow, so 30 min, and on and on. Was there for over 3 hours waiting and just kept getting the runaround. got help from someone else and cancelled the tow.

Unethical company. AAA needs to stop outsourcing to this company. I talked to AAA and gave AAA my current location and the address for the dealership where I wanted to go. I received a $45 quote for additional tow mileage (usually AAA is free, but this cost is due to higher mileage to the destination), which I agreed to pay. I received a call from American Towing and I got an estimated wait time of 90 minutes. After that amount of time had passed, I called for an update. After more than 90 minutes of waiting, only at that point did they say that now they did not want to tow to the dealership for liability reasons since they would have to leave it overnight. The needed to have permission from AAA to leave the car. After being pressed, they called AAA and got permisssion and they told me the tow truck had an ETA of approximately 45 minutes. The driver called me when he was heading my way. He tried to upcharge me an additional $5 over the my initial quote. He said that he wasn't coming unless I paid the additional money, so I agreed to the upcharge. He then seemed upset that (despite having the address) I was in south OKC instead of downtown. He said it had been a busy night and said, "call AAA," and HUNG UP on me. This is after 2 hours and 15 minutes of waiting. I called the dispatcher, who tried to figure out what was going on. After 14 minutes on hold, the call was dropped. I called back and after 13 more minutes, I was told that my car was no longer on their schedule and I needed to call AAA and start over. So, more than 3 hours later, I am starting over after having been hung up on, having had an attempted upcharge from my initial quote, and wasting 3 hours of my time. This has been my worst experience with a towing company ever.

Exceptional customer service!!!! 01/19/22 I watched Travis and his assistant help a woman move her car off a parking barricade. They did this quickly and skillfully without any issues. But more importantly, Travis took the time to give very kind words to a woman who was very distraught. His unsolicited kindness literally had me in tears. I was grateful to witness this high level of customer in service in person. And thank you to AAA for hiring such great companies. By the way, they were in minutes.

We had to be towed twice in 3 days and the 2nd time they came out the driver actually fixed our car for us! We got Karl both times and he's so friendly and professional! Thanks so much, Karl!

It’s awfully ironic that your employee is texting and driving with a big sign on the back of his rig that says “Move Over” yet he’s doing 65 in a 75 in the LEFT LANE making traffic go around him to the right. The irony is impeccable.

After a horrible accident they were the tow company on the list to use next. I cannot recall the actual tow, however going and looking at my vehicle they allowed me time to cry, and dig through my car. I didn't catch the person's name who walked to the car with me but they were exceptional. This was hard to see a place where my kids got hurt. They allowed me space and time. They helped me haul stuff to the vehicle I came in. Hands down will use them again and will always refer them to people!!

Had a wreck on the interstate and was thankful they showed up. Was told my car is driveable so went and picked up and it definitely was not. They ended up getting to tow it yet again to my house at another charge. The first was over $300 for about four miles and for some odd reason it was cash only. Interesting. My buddy bailed me out of the next charge by using his AAA account.

Experienced an unexpected hiccup first thing in the morning with my Sons car stopping on him in busy morning traffic. I feel like this company sprang into action on my behalf like I did for my son, as a parent. This company was the first company that popped up in my search and it was a really great decision. If Karl had showed up in a cape, I would have laughed but that's what it felt like! Very reassuring and professional! I am more than satisfied with the services I received today! (Even saved the number to my phone in case another situation arises lol) Thank you all!

My car was there for 3 days and it cost me $368.42 to get it out. It was towed from a 711 that was literally 2.6 miles away. It was there 3 days because they told me I would have to pay an after hours fee for having a worker come up here on the weekend.... the people where easy to deal with and nice but who wouldn't be making that type of money. Should be against the law man. Those fees are ridiculous

We had a flat tire on an RV and our emergency roadside service sent American to us. We waited an hour and a half only to find they didn't bring the right equipment to change the tire. The mechanic said he didn't know he would be working on an RV although the service said it was clearly stated on the service ticket. Another company had to be called - which meant another hour of waiting. Very disappointed with this company.

Do not under any circumstances use this company. My insurance sends them out and they lie and say your estimated time is 90 minutes to get the service call but actually you will wait 3 hours plus. It's happened twice, if your insurance company says American tow ask for someone else

The driver damaged the frame on our truck towing it 3 miles on a flatbed. After numerous calls and emails to the owner, Bryan, we got no response. We stopped by his office twice before he had the decency to face us. At that time, he admitted his driver damaged our vehicle, told us it was cosmetic only and took no action. We took this to our insurance company and our truck was totalled. After our insurance company dealt with them, they had to reimburse us our deductible. So glad they at least had some amount of liability. Still awful bc we have not been able to insure it with full coverage since then. Brian is not any business owner I would ever deal with again!

Let me start by saying if you ever need a tow this is the service to go with! There was an abandoned vehicle buy my business and I had called four different services and was turned down by all of them. They all had excuses as to why they could not perform the duties asked. However, American Tow and Recovery came without question. They were prompt and on time. the tow truck driver was super courteous And very professional. She was in and out within 15 minutes. He did such a good job I felt it was my duty to write the best review that I could. I'm not embellishing anything and I am not exaggerating. This company is top-notch and I feel as if people should know that so I am using my power as a five-star Google reviewer for good!

I had a flat and my car didn’t come with a spare tire. I tired using the spare from a similar Hyundai model. Inexperienced and not knowing what I was doing I called roadside assistance because I thought the spare tire didn’t fit properly. The dispatch was fast, once he got there he offered to place the spare for me. I had already decided that I didn’t want to mess with it and have it towed to my tire shop. He was a life saver! I know it may seem like an easy fix but I’m grateful for the exceptional service!

AWEFUL DO NOT USE— SCAMMERS WILL TRY TO REFUSE TO RELEASE YOUR VEHICLE I used this company to tow my vehicle after it had been in a accident, the Wrecker arrived when we informed him where we wanted the vehicle to be towed he informed us that they were not able to tell what they were they had to take it back to their facility and then our insurance would have to settle out with them for them to release it to where we are wanting to have our vehicle repaired up should’ve been our first time at this place was going to be sketchy. The next morning I called the company so I could have my vehicle released. I spoke to the owner his name is Justin, I explained that I was in a wreck and his company towed my vehicle to their yard. Justin proceeded to tell me that he was not going to release my vehicle because there is a hold on it. I proceeded to explain to him that that I was hit, there is no hold on my car and the only reason why my vehicle is there is because the guy who came out to tow refused to take my vehicle where I wanted to go in the first place. He proceeded to yell at me telling me that I didn’t tell him that in the first place and that this conversation is recorded and that he would play it for me. I told him that fine and that I was on my way to his facility to get my vehicle released, he proceeded to say he’ll be there at 0930. Once we got there he informed me that we needed a paper copy of our insurance for the vehicle to be released, I informed him that I have the electronic version he refused to take it saying he would not release my vehicle until I provided a copy of the insurance. He proceeded to yell at me saying... I didn’t play nice on the phone and I don’t need to be talking to him because my name is not on the tittle he continues to yell at me to where I told him to stop talking to me since I apparently can’t talk to you about the vehicles I don’t need you yelling at me because you have little man syndrome who’s proud to display a gun on his hit in an attempt to intimidate someone. He proceeded to talk to my spouse. He eventually released the vehicle not before saying he called the police after we told him that this whole situation had been unprofessional. Long story short this man scammed 335.50 for a tow that was 3mils from their shop during company hrs with only having the vehicle for 12hr max.

My husband had car trouble with our 1940 chevy street rod. We are from out of state & in a state of panic. Without the help & kindness & professionalism of Jerry Smith, we would not have been able to get our car fixed and make it to car show at ok city fairgrounds. He was absolutely the most polite & helpful, courteous person we could've ever had. I would highly recommend this tow service because of him

On June 18th American Tow and Recovery was contacted through my roadside assistance program. During transport from the OKC Airport to the Rover dealership in Edmond, the driver of the truck had a blowout on his tow dolly. The driver called and informed me of the blowout incident. When I picked up my vehicle two days later from the dealer I noticed the damage to my car. I have contacted this company several times. Spoke with Bryan once out of all the numerous calls. Emailed him my estimate, pictures of the damage and yet still won't return my calls. Poor customer service. I would not recommend them to anybody.

Let me tell y'all how awesome these folk are.... Had my car impounded through Moore, ok PD. A Mr. Larry came to tow my husband's 1989 camaro and was super nice and helpful, even though it was freezing. Later that day me and the husband go to get the car out of impound at American tow and two gentlemen named "Dusty" & "Nathan" went out of their way to help us with our car (rotor issue). We just want to thank these two for all of their help and patience with us. We laughed and talked the whole 3hrs we were there (yes 3hrs on a rotor). Me and my husband agree that this business deserves a blessing. Thank y'all so much! -The Ward's

Amazing service, very fast and the guy who towed my car was very friendly and happy to help. I called two other places before this one, and both of them were very rude and wanted 100+ dollars just to tow it a mile. Immediately felt comfortable when I called American and I will not use another towing company. Will definitely recommend to friends :)