What clients say about Quantum Metals in West Lebanon (OH)
Our trailer was damaged during unloading, specifically to the rear door rail, to the point where the door could not be properly closed after the unload. The unloading was performed using equipment, and the damage appears to have occurred during that process.
The facility requires drivers to sign a release form stating that trailers may be damaged due to the nature of the material (loose metal). However, in this case, the damage was not consistent with normal material-related wear — it was caused during unloading.
When we addressed this with the supervisor on duty, Rachel, she declined to provide further assistance or direct us to a claims or insurance contact and stated that the facility would not take responsibility.
We documented the damage on site and will be proceeding through formal claim channels.
Carriers should be aware of the unloading process here and take extra precautions when delivering.
They destroyed my Trailer. If you have a load of aluminum rims they will unload it with a Bobkat by slamming in to the pile of rims. DON'T TAKE THIS LOAD YOUR TRAILER REPAIR WILL COST YOU WAY MORE THAN THIS LOAD PAYS.
Never pick up a load for this place — they don’t care about your dryvan , they might damage your trailer, and before unloading, they’ll have you sign a form stating they’re not responsible for any trailer damage.
They don't open until 7am so did have to wait in line with a number of drivers but they unloaded me quickly. FYI for drivers, there are no parking signs on the road all over the place. Don't know if you used to be able park overnight but you certainly cannot anymore.
Arrived at my appointment time and it took them
4 hours to unload.. mind you after your trailer is unloaded don’t expect it to be clean. It’s filthy dirty!
If I can give them a 0 star the reason if you have loos (floor load)rims very unprofessional way unloading ,many changes to get your trailer damage but you don’t have any choice to claim them because they make you to sign paper if any damage they are not responsible basically,so make sure before pick up the load floor load
no overnight parking sign on the street
when u arrive park on the street walk into shipping reciving office next to door 1 and evreything else comes after +_2hrs for unloading
Don’t came here before apoitment,broker Buddy More Trucking lie to me saying this delivery fascilty is first come, rirst serve.Check in 0730 now1100 I’am still on the street.Finish at 1400
Can you give someone a ZERO!! This facility needs to understand that without drivers that load/unload in their facility that they would not have a job. Rude and unprofessional. Thinking they need a 101 on driver's hours and elogs and when a driver has an appt that it means load/unload within 2 hours. HORRIBLE!!!!!!!!!!!!!
Appt 9am arrived 8:50am out 3 pm. They do not care about your appointment time or other loads that you have to pick up. They make you wait on the street for hours and unloading is another few hours. 6 hours total, Will never be back here again.
Directions from i-71:
Get off exit 28.
Go south (down the hill) on 48 past Lowes and turn RT on Mason Morrow Millgrove rd.
Turn RT at the next intersection to stay on Mason Morrow Millgrove rd and go under i-71.
As soon as you clear the underpass turn RT on 15 (Columbia rd)
Go to McKinley blvd and turn LT (you'll see the buildings before you get there)
At dead end turn LT on Taft dr and go to the turnaround in the back for truck entrance.
They require all trucks to scale in so swing wide.
Hope this helps some driver...
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