Love Jacob's Towing they came to get my vehicle and they were there early and did a great job communicating got it to the shop and changed my battery less than 15 minutes. I will be a repeat customer.
Car was impounded, towing was 200 daily storage fee 35 per day, mileage fees depends, total for towing and 2 day storage came up to 385 including taxes, cash only if car was impounded py authorities, lady at the office was very nice and patient.
Used them to pick up my wife and her car after a mechanical issue.
Driver arrived very promptly, and was very courteous and professional throughout loading, the drive, and unloading. Equipment was clean and well-maintained.
Would recommend or use again without hesitation.
We were having issues with our car battery and couldn’t get it jumped. But he showed up and helped jump it and got it started. Was so helpful with a simple issue
Chris and Austin did a great job getting out to me on a Sunday evening at 6pm. They arrived within an hour and had my vehicle wenched out within 45 minutes! They are a great crew and very time efficient!!
Saved the day! The locksmith was able to program me a new set of keys. This guy is good at what he does. I appreciate this occupation. Something you don’t know you need until you need it! Thank you again!!!
10/10! Came and retrieved my husband and myself off of 75N within 30 minutes of my call, which for a towing company is lightning quick. Loaded the vehicle which has a lower clearance with care and unloaded with the same care. No damage to the front end at all. Their tow Truck was in brand new shape, clean and well maintained. Our vehicle poured oil on his tow bed and the driver immediately cleaned it up before leaving our property. I’m impressed by this as he cared enough to take care of his own truck and NOT let the oil fly all over other vehicles once he left. Driver was super personable and friendly. (And he likes my puppy so bonus points!) Price was comparable to most for a flatbed tow going about 15 miles.
Would recommend and definitely will use again. But hopefully not too soon!
Great customer service is hard to come by nowadays. Thanks for the amazing service and making a bad situation better for us.
We got a flat on 71. After 3+ hours of no shows from AAA, I called Jacobs direct for a tow. They answered on first ring and 30 mins later my car was picked up and dropped off at the garage. These guys saved us big time!
Good advice on decision not to repair a vehicle way past it's prime! Very professional staff and ownership! Likely to take my other vehicles there for any needed repairs!
Excellent job with amazing customer service. They went above my expectations, they share in your problem and worries and work assiduously to ensure your vehicle is fixed on time. Mr. Michael and his team are amazing. They are so conscious about time and quality delivery of services.
I will visit them any time, any day if I happen to have a problem with my vehicle.
Richard Great and quick response! Very caring and careful
Very nice got there very quick. Just very pricey $144 for a 2 mile tow seems like a lot of money seems how I was very desperate being that I was the first car broke down at a light I was desperate to get out of there. Definitely looking into a AAA membership.
Great service all around. They showed up quickly and we're very kind and professional. They towed my car to their lot and gave me an estimate that was very reasonable. Unfortunately, the damage from the accident was a little more extensive than we originally thought. Their communication was great, and they were very affordable. I really appreciate everyone I dealt with and would definitely return for future service.
I hit something on I-75 and blew a brand new tire! My roadside called these guys. Even though roadside said they’d be a couple hours they were there in about 30 minutes. My nine-year-old daughter really liked watching my car go up on the truck and the driver had green under Glow lights installed which she thought was cool!
My road side hero! John got to me within 30 minutes of calling their main number, put on my spare and boosted my battery. He even made sure I got off the highway and could restart my car with the boost. He also recommended a place to stay for the night and an auto shop for the morning. I was supposed to get to Cleveland tonight...
Longer story, I was driving from Texas to Toronto to visit a sick family member and left my husband and kids at home, so I was solo. This was scary as I was on the shoulder of I-71 for 3 hours waiting for the tow my insurance company assigned to me but had never showed.
I am so grateful to John for getting me safely off the road, for not making me feel stupid and for getting me back to my family in Canada and Texas.
THANK YOU!
I was looking to have a vintage car moved between steps of a restoration. Richard was ultra sensitive to ensuring that I was comfortable with how the car was loaded, secured and transported. The entire process from phone call to the dispatch operator to drop off in my garage was as smooth as silk. Many thanks!
Needing your vehicle towed can make you feel very vulnerable. These days it seems that entities in power more often than not take advantage of vulnerable individuals but Jacobs Towing is a definite exception.
The representative on the phone I initially spoke to was kind, accommodating and got me set up for Swift service. When the driver Richard arrived I received a greeting and light conversation assessing the capabilities of the vehicle. When I asked if there was anything that I needed to do on my part he said everything will be taken care of, and it was.
Throughout the entire loading process it never crossed my mind that my vehicle wouldn't be in good hands. I hold the belief that he is fully knowledgeable on all aspects of his job and my vehicle will reach its intended destination problem free.
Thank you for the heightened level of professionalism during this troubling time.
Great customer service! Had an auto emergency on a Saturday afternoon for an elderly family member while I was out of town. This company went above and beyond to help and make sure he was taken care of. They were not only very professional and provided prompt service under an extenuating circumstance, but they demonstrated great kindness as well. Thank you!
This company was great! Very timely, professional and helpful! Richard was very knowledgeable and confident in his work! He got the job done quick and even gave me some great advice! Thank you so much! I definitely rate their services a 10/10 and will be using them again in the future!
I have used Jacobs for more than 20 years. Chris and Mike have been great to work with. They have always done good work at a fair price. We moved out of state and really miss being able to take our cars there. I would highly recommend Jacobs!
Yesterday my wife and I were broke down near Kings Island(we live in Florence, Ky). We called AAA and they sent Richard from your company to help us. Richard was immediately professional and calming and also arrived very quick to help us. Richard got us home safe through rain and traffic. We wanted to thank Jacob's and Richard for a very good experience. We would like to have his email to thank him personally but we also wanted to tell you about the great service he gave us. Jack & Diane Bresser
The worst. $150 to get my car back 15 minutes after they towed it, cash only. Nice friendly sign in the lobby. Reflects attitudes of the people who work there.
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