I recently had my car repaired at Diehl Collision. They did an excellent job and the people there were very professional. The customer service was very helpful. I have had work done there before and have always gotten good service. I would definitely use them again for any vehicle repairs.
Great experience every time! The team at Diehl Collision is always more than happy to help, especially Tre and Jason. If something is outside their scope, they’re willing to point me in the right direction to make sure I’m taken care of and that my car is as safe as possible.
Had my vehicle done here, and was a very smooth process! Kept me up to date on the process of the repair. Tre and Jason were very informative with everything concerning my vehicle. Will always use this place for any of my vehicle needs.
Competitive quote. Great color match for my tri-coat paint. Everything done as promised. Even polished up the whole car and wheels too. Will definitely use them again if I ever need work.
My car was Criminally damaged. We had some issues with the original repair. The dealership kindly took time and looked at my concerns with me and corrected all the problems. My car now looks back to original and they cleaned it up for me inside as well. I am very happy they stood by their warranty. Also, Jason was easy to work with.
Took my vehicle here for an insurance claim. They were very professional, straight forward and kept me well informed of the progress. The vehicle was done ahead of schedule and that's a plus. The work was spot on!
Went in almost two months ago for my Kia Sportage because the front bumper paint was bubbling. They took pictures and stated they would contact Kia. I called several times for an update with no call back.
very unprofessional. They did some body work on my car and messed it up. did not put on my TPMS. kept me going back and forth. They damaged my rocker panels during service. Not recommended at all. Do not waste your money .No courtesey or appreciation . Reception is rude...
Great service! Kept me in the loop the entire time they worked on my car. Looks better than new now. So glad I trusted them to repair my bumper after I was hit. Walked me through the insurance and rental car process.
Huge shout out to the Diehl body shop for getting my wrecked truck in and out in a timely manner. So appreciated and thx again Trey over at the body shop for keeping in touch with me through the process..
Pleased with the staff and work they did on my vehicle. They even cleaned my car inside/out. Got txt messages letting me know when my parts where received and when it was finished.
Trey and his team did a wonderful job ! They kept me updated throughout the process, ordered and extra part that was needed because it was missed during the inspection process and even explained to me when I got there everything that was fixed on the car ! Thank you so much 😊
I highly recommend Diehl Collision for your auto repairs. I was very pleasantly surprised how beautiful my rogue looked after repair. I think they went above and beyond as the inside was cleaned up also. Definitely 5 Stars!!
Good quality work, knowledgeable employees, good customer service. Damaged area looked brand new when the were done.
Only complaint I have is very minor: Whoever cleans the cars only cleaned the exterior and the drivers seat area, leading to me needing to clean all the dust up (there was A LOT of dust coating everything in the back seat from the repair).
My car was severely damaged after an encounter with a deer. They made sure I had a rental and kept me up to date with the work schedule on my car. My car looks and runs great
I recently had my rouge in the shop for repair. This is the first experience with a body shop and while I was worried how it would all work out, it was better than expected. They went above and beyond. The turn around time was great and the communication was excellent. They worked with my insurance and saved me the time and hassle
If I am ever in need again, I would never go anywhere else!
Diehl Collusion did an excellent job on repairing the damage to my car from a minor accident. The only issue is that they had difficulty with parts being delivered timely. I would recommend that they inform future customers of potential delays. I had to pay for additional rental days on my car due to the delay of parts. However, I am very pleased with the quality of work that was done!!
They took great care in repairing my Kia Soul after it was damaged when someone tried to steal it. I know the issue is a headache for everyone, ordering parts, security issues etc. but they were amazing, always answered the phone when I called for an update, I really appreciate the great communication! It took a while, but that was due to issues out of their control, and it’s great to have my car back! And it’s so clean! What did you use? I love it!!
They are very nice. They did work on my car replacement on a fender and painted it. Fast service. Professional know what they are doing. Would go there again
Customer service is absolutely terrible. They said they would contact my agent to see if they had a quote to fix my car and said they would call me with the information they got. 5 days go by and I decided to call them. They said we need the quote from the insurance company. I have never received one so I called my insurance agent and they said this is the steps they need to take and a simple phone call and they would have know what to do. So I called them back and told them you guys dropped the ball my insurance company stated….and the guy said we didn’t drop the ball your insurance company doesn’t do it that way. Well my agent says otherwise. My variables are different from their day to day inquiries. So they dropped the ball by not making a simple call to my insurance agent. Don’t waste your time and energy dealing with them.
I needed a repair to my vehicle since it was hit in my work parking lot and since I purchased my vehicle from Deihl I thought who better to help in my time of repair. Getting the vehicle in didn’t take long, which was great, however the service really didn’t live up to my expectations. I had to call to check on the status of my car in order to get information as to where we were in the process. Which I would expect updates, since this is a service they are providing, and that they would understand the need to update their customer. When I came to pick up my vehicle, which was taken to the service center to add side guards on my vehicle. I paid my service bill went to my car, and my car wouldn’t start. I tried 3-4 times and there was a light noting something in regard to a lock mechanism issue contact your dealer. Lucky for me I was already in the parking lot…. I went in to tell them my car doesn’t start and they told me it’s my battery. This is a 2023 and was moved to the spot outside by someone. Can’t image it needs a battery already. A service member came out started my car but again there was a service code on it. He called the collision center and they said to drive it over to them as they didn’t complete all the work and that they basically didn’t communicate that to each other. Mind you, I’m on my lunch break and it took me 20 min to get there and I was dropped off. So, I had to call off the remainder of my shift at work because the work was not completed and my car did not start. Pretty poor communication and work standards in my opinion. Hey, I love buying cars and when I find a good dealer they will keep my as a customer. I don’t think this dealer will get my next purchase. Then I received a Vm from a David requesting I call him about my review. Which I did but had to leave a message with whomever answered the phone and no one called me back. Which just reinforced that fact that the communication in this company really needs some attention.
It has been well over two weeks since I have dropped my vehicle off at Waikem Body shop. I chose Waikem as a local Massillon resident- I chose not to shop around and look at other body shops because the Waikem family has always been great...this time around, not so much! My car sat and sat for several days before anyone even looked at it. Then I was told my parts didn't come in on time. I called the shop yesterday to check on my vehicle status and was told it WOULD be done yesterday-the only thing left was the glass in the rear window needing installed. I then received a call toward end of business yesterday and they told me my rear camera would need "reconfigured", I asked why it wasn't completed while the car SAT waiting on the glass replacement. I was told they "didn't know it needed fixed" ... again...I got another call after that from the repair shop that my camera actually doesn't need reconfigured-instead they need to order a whole new camera and replace mine.
I feel like this could have come together and happened more efficiently if Waikem's people would manage their time properly, possibly organize and complete a THOROUGH report before even beginning the repairs. ALL these parts and accessories for my repairs should have been ordered in the beginning. What a fiasco.
They will have had my car for a month by the time it is finished. I wouldn't even be upset if they had just told me upfront they are BEHIND rather than setting a standard and making me think things were moving right along.....
The staff in general was really helpful, especially Leah who stayed in contact with me during every step of the process. Very friendly. A 2-week job was finished in 5 days and they worked with my insurance in a way that made the whole experience really easy for me. My vehicle looks great and if something unfortunate happens again, fortunately I know where to go to get it fixed.
Superb quality workmanship! They had no problems making my BMW look as good as new. You could not even tell that there was ever a mark on my car. And to top is off, the staff was very helpful and courteous, and made the entire process as painless and streamlined as possible. I would highly recommend this body shop, as I intend to be a repeat customer.
300 Tommy Henrich Dr NW, Massillon, OHAuto parts store
Website
