Tom’s Auto Repair (Owned by Daniel) is hands-down the best shop around! Daniel runs an honest, dependable business and truly cares about his customers. He takes the time to explain what’s going on with your vehicle and never tries to upsell unnecessary repairs. The work is always top-quality, prices are fair, and he gets the job done right the first time. It’s rare to find a mechanic you can completely trust, but Daniel and his team at Tom’s Auto Repair have earned my loyalty for life. Highly recommend to anyone looking for great service and peace of mind!
Absolutely ridiculously high prices and terrible service. "Just Awful!" A $30 dollar job at Walmart or most places around town to clean the outside oxidization off of a headlight and they try charging $300. Unbelievable!
Can’t say enough good things about this place, every single person was so helpful and friendly! We had some tire issues during our trip home to CT and they were able to get us in right away to fix the problem. Back on the road within hours. They were also super friendly to our pup who was with us, providing her some water while we waited. Thank you again guys!!!
I had a problem with my 6.7 deleted engine. The cp4 pump failed, and they fixed and had it back to me within two weeks. Will do business with tem again
During a cross-country road trip with my family, we started having car trouble right before a holiday weekend — the worst timing. We contacted Tom’s Auto Repair hoping they could do a quick scan so I could handle the repair myself.
Daniel (the owner) was incredibly friendly and understanding from the first phone call. He got us in on short notice despite how busy the shop was. When the scan didn’t give a clear answer, Nate (the tech) didn’t just send us on our way — he kept digging until they found the actual issue. No rushing, no pressure, just patient, honest, and skilled service.
Everyone at the shop was kind, welcoming, and genuinely seemed to care about helping us — not just getting the job done. That kind of friendly, above-and-beyond service is rare these days.
Thanks to Daniel, Nate, and the team, we were able to get safely back on the road. If you’re looking for a repair shop that’s not only competent but also compassionate and trustworthy, Tom’s Auto Repair is the one. If you're in the area they are the only shop to go to!
On way to Ohio bikeweek my 2017 porsche macan starting making a drive train bearing noise. While in Sandusky I looked for a shop I could trust to diagnose and repair. Being from out of town I was nervous about choosing the wrong shop. I found Tom's on Google and the reviews were all good. I normally do all my own repairs , so letting another mechanic work on my car was stressful. I consider myself very lucky for finding these guys. Noise was failing rear wheel bearing. They replaced with a quality skf bearing and I picked up my car in 24 hours. Thanks guys for bearing hard working , honest mechanics.
As always, they did an excellent job on vehicle. Communicate what’s wrong and get our approval. I trust what they tell me which is so important!! Can’t go wrong with Tom’s Auto. Highly recommended!!!!
I recently had my front passenger window stop working and I called Vans to see if they could help but were booked up 3-4 weeks out. They recommended I go here, and I am glad I did.
My window was half way stuck and when I called they said they were booking 2 weeks out, but with the cold they wanted me to come in that day so that they could at least close it for me. Derick (I believe his name was) got me in thirty minutes before close and he got it shut and taped until he could fit me in the next day! I was able to drop it off today after I got off of work and they fixed it within 3.5 hours or so. Very thankful they were able to squeeze me in with such little notice!
Recently did a decent amount of wiring work on my vehicle. And am very please with how everything went down and the quick turnaround he had with it. Definitely knows how to treat customers and keep them around for future work.
I am so grateful for the honesty and integrity of Tom’s Auto. My jeep Wrangler was having issues, and I took it to them for repair. They fixed what was needed right away, but they also let me know what fell under the Jeep power train warranty so that way I wouldn’t have to pay for services that were covered by my warranty. They even took my jeep to a dealership so it could get the warranty repair, since that is the only way the warranty would cover it. They were very upfront about the issues, and their prices, and kept me informed every step of the way. They are well worth their knowledge and skills, and from now on all of my vehicles will go to them!
You guys rock :)
I recently took my SUV to Tom's for a throttle issue. They came highly recommended by a local transmission business owner. Wow, these guys are fast, reasonable, and know their stuff. This place is a hidden gem! Thank you!
We live close to Akron and take our vehicles to Tom's Auto Repair in Norwalk because we trust the people and trust the work they do! You'll get honest diagnostic and fair pricing. We highly recommend Tom's Auto Repair.
I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6 months GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars any more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICED, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.
Great service on our fleet vehicles. Large repairs on Ford Powerstroke engines. Experienced techs, and great customer service. Performed numerous repairs for our company and stand behind work.
Upper echelon professionals at this shop. Had them do a cam, DOD & VVT delete, and header install. They took outstanding care of my vehicle while doing the work. Keep me updated on progress when a few issues beyond their control arose. Highly recommend for any maintenance needs, and will now be my go to shop.
I recently had my work and personal van serviced at Tom's. The staff was amazing to work with. There were several things that needed done. Fixing the window was the main priority. Before they completed additional repairs they called and went over pricing and even advised if something wasn't necessary. Daniel and his staff have a customer for life. Highly recommended.
I moved back from retiring from the military and it took some time to find a shop. I talked to Tom personally and felt like we were long lost friends. The team at Toms auto has become the only shop I trust with my truck. I send all of the people I know or I hear their way for any maintenance. Every time I drive out of Toms lot with peace of mind knowing the job was done right the first time every time.
Both of my vehicles have been serviced at Tom's Auto and they did a fantastic job on the first one and on the second one they gave me a great diagnosis I stopped there to let them know what I had found after the diagnosis it was spot on, thanks so much guys!
An absolute wonderful business. I called them after many recommendations. I'm pretty new to Ohio and had some bad experiences so I was nervous about finding a new garage. Daniel was patient, very kind and seemed very compassionate. He repaired my brakes at a reasonable cost on his day off. I would and will recommend this business to everyone. And I will continue to use them for all of my future auto needs.
You took my truck as appointment this morning and all the work was done very professionally above and beyond they actually handled more than they had to and the price was very reasonable. Thank you so much for the services that you have provided for me.
I always take my vehicles in to Tom’s when they are in need of repair and am always incredibly satisfied with the quality of work and professionalism of the team. I keep hoping my car will be unfixable so I can get a new one but they just keep on fixing it.
Will never come here again and I recommend if you're a woman dont go by yourself. Brought. My Kia sportage here last year to get rear brakes done and come in to be surprised the bill was higher because they changed the rotors without even calling me to see if I had the money to do so. I dont make much and have 3 children no assistance and to me it's wrong. If they would have called me to explain what was going on it wouldn't have been so bad but they were just replaced and I had to pay for it. But what I'm more upset about is apparently I was sold cheap rotors because now I'm having to replace them a year later because they are rusted.
124 Cleveland Rd, Norwalk, OHTowing service
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