White's Automotive Services in
Norwalk (OH)

I had an incident with my car this morning and tow truck driver, Nate, came to my rescue via AAA. I cannot thank him enough for his kindness and help. He made a rough situation so much easier on me and I am very grateful for his assistance!

I broke down and a sheriff deputy called to help get me off the road. They tried to charge me a $175 impound fee on top of the $120 tow fee and refused to drop the impound even though I was not being impounded. Driver was completely UNPROFESSIONAL arguing with me and the sheriff demanding that we have pay the impound fee to let the tow truck I called to hook up even though they never touched my car. He refused to move his truck to let the company i called to hook up until he was paid. Then through a fit like a child when he was forced to move his truck. I would highly recommend using someone else as this place likes to do bad business and wax people any way they can. This is by far the worst experience I have ever had with a tow truck service provider ever.

I rarely leave reviews, but I felt the need to after our experience with White’s Automotive Services. My sister and I were driving home from a trip in the middle of the night when we got caught in a snowstorm. The roads were dangerous, visibility was poor, and there were no exits nearby, so we pulled over and called AAA. The AAA agent assured us that help was on the way. After waiting for a long time, the tow truck driver arrived. Instead of helping, he was rude and refused service because we weren’t “stuck” or “broken down.” He made an inappropriate comparison to drunk drivers, offered no alternatives, incorrectly said the nearest rest area was one mile away (it was actually 4.5 miles), and then left us stranded on the highway. We were willing to pay to get somewhere safe, but that option was never offered. While AAA should have been more clear about their limitations, the driver’s behavior was unacceptable.

We called Triple A to have our car jumped. Andrew came and tested our battery. It was over ten years old and getting bad and we had him replace it. Great young man, great service. Very happy with the whole experience.

They were professional and timely in getting into a locked vehicle. They took care not to damage my vehicle. The representative they had come was very kind and understanding. They also came on a level three snow day.

In the process of putting my pickup truck on the flat bed, he had to back up alittle to reposition my truck when he did that my drivers side rear tire went up on the lip guard that's on each side of the flat bed and it slit my tire me and 2 other people watched him do it, had to talk to a guy in Lorain, horrible customer service I told him he was going to get bad press from this he said congratulations mam I don't care, cost me 325.00 to have a new tire put on

My grandson needed his very first tow tonight! Driver arrived very quickly. Rick was professional..nice..helpful and made him feel very comfortable. Thank you so much!!

My alternator went out enroute from New York to Michigan. AAA recommended I tow my car to White's Automotive for repair. I couldn't be happier with the service I received. White's Automotive was honest, kind, courteous, prompt, and had great communication. They were so easy to work with and my car runs great again. Thank You!

I have never wrote a bad review until today. My 2019 Jeep Cherokee broke down on September 4th. Unfortunately I panicked & called the police who then called a tow. The tow truck driver was so nice & asked me where I wanted it towed I said “Idk” he said how about Whites? I said sure as I am unfamiliar with any mechanics in Norwalk. I called Whites and told them that my exhaust was broken and maybe that had something to do with it. Clearly that was not the issue but I wanted it fixed with whatever else was wrong. I was charged $3.00 according to the paper due to my exhaust pipe being broken. I am completely baffled as I already knew this. I feel like I was overcharged. However I picked my vehicle up on September 11th only to find out that my exhaust pipe is still broken and I still have a 4WD light on!!!

They towed my car after an accident, they showed up pretty quick and I set up an appointment for the next day to gather my belongings from my car as my insurance said it was totaled. Upon arrival I noticed that my car had been gone through. I had expired diabetes medication in a bag that I was planning on taking in to Walmart, I left it in the car as it wasn’t a priority at the time of my accident. It was double bagged and tied in a knot and I know for a fact that it was not opened during the accident. Both bags were ripped open and medication all over the floor. I asked the tow truck driver who had went through my car? Of course it was denied that anybody was in it. How awful to know that the people you are trusting to take your car after something tragic happens, will rummage through your personal belongings… I didn’t bother calling the police as I had no proof as to what was missing and it would more or less be my word against theirs, but I definitely was leaving a review so that others may be warned that if you need to get towed by them that you need to make sure to remove any belongings that you don’t want gone through or stolen! I would’ve expected a lot more from someone who charges this much to get a car towed smh

Absolutely ridiculous rates for a tow, refused to give us a rate before hooking up our car after an accident and when we called were given conflicting information by multiple different people. Extremely unprofessional scammers, I’d rather push my car across town then ever be robbed by this embarrassment of a company again.

Mike was a great help in a very scary time. He kept us posted on the ETA and let us know up front what the price of the tow was before hand. He even helped with the call to the highway patrol. We dont realize but these tow truck drivers and workers also risk their lives helping people stranded in many places in our case we were on the left lane shoulder of the highway. He was very pleasant and answered all of our questions throughout the process. Thank you Mike for your kindness and efficiency. Please give this man recognition for his hard work. Thank you for being their in our time of need.

I had a great experience with White’s Automotive Service. The tow driver was prompt and professional — said he’d be there in 20 minutes and showed up right on time. He loaded my car quickly and got it to the destination without any problems. Really smooth and efficient service!

On call for AAA. gave me the run around and refused to replace my battery. the dude is complaining about working 12 hr shifts. well i am in my 60s and work 12hr shifts as a nurse lifting people and wiping butts all day. plus and hour commute each way and zero breaks. i am sure my job is a lot harder than his, only i can't get to work because its 7+hrs and I can't get someone to change my car battery. I didn't even ask for it to be free. (its a year old from AAA). all i got from this place was excuses.

I had a dead battery and called AAA. They hooked me up to Whites Automotive. Since I live in Elyria, I kind of questioned why a company out of Norwalk would service me. I had to use the local AAA affiliate out of Elyria several times over the past 7 years and was really disappointed. They either showed up without the correct equipment, dead power in a jumper box or no jumper cables. All that they wanted to do was sell me a new battery, even if I didn't need it. Long story short: I am sooo glad that Whites Automotive came to the rescue! The Tech, John, was awesome. He explained everything to me, he had a great sense of humor and showed me all of the readings, etc. to confirm a dead battery and working alternator. The vehicle was a 2013 Chevy Malibu. Changing that battery out is not easy. It has all sorts of computer gear, etc. running all over it. John had it done in 15 minutes. John kept me informed when he was on the way and offered ETA, etc. Job well done!

Whites automotive services is a hometown original, Marty H took great care of me, I highly recommend this place, great prices for the service ,they also have quality tires at an affordable price, treat yourself to amazing service. I'm the hubber that brings the rubber.

We were stranded on a very cold evening when our truck wouldn't start . Whites auto tow truck driver Justin saved the day. He got the truck on the bed and off to the dealer in no time . We really appreciated his effort

Called at 7 am on a Monday morning. Answered fast, arrangements made and tow completed all within 2 hours. That was a flatbed, 40 mile tow! Outstanding customer service and the driver was competent, polite, and kept me informed via phone calls. Thank you White's!

Attempted to use this company thru AAA services. The driver called and preceded to argue with me about my status. Im a premier member!!! In turn he refused to tell me why he was calling and hung up. I will forever refuse this companies service because of the this drivers poor people skills. You just don’t talk to people anyway you want to and think they NEED or will use your services. I guess it’s the luck of the draw on which driver your assigned to. Another company was sent out, with no issues

All around great business to work with. Easy to schedule an appt time and everyone is friendly and helpful. Prices are very reasonable as well. I live out of state and had some car issues over the course of very long drive and they were able to check my car out right away for me, which was beyond helpful. Much appreciated.

I recently had the pleasure of using White's Automotive for a vehicle tow, and I couldn't be more satisfied with the service. From start to finish, the experience was top-notch The driver was great in his communication about his arrival time and let me know when he was getting close. He arrived when he said he would and was incredibly professional and courteous. He handled my vehicle with the utmost care, ensuring that everything was securely loaded and transported without any issues. His friendly demeanor and professionalism made a stressful situation much easier to handle. The shop manager, Jeremy, was equally exceptional in communication, answering my emails quickly and kindly. Their professionalism and attentiveness truly set the tone for a positive experience. Overall, White's Automotive provided outstanding service with excellent communication and a courteous team. I highly recommend them to anyone in need of reliable and professional towing services. Thank you for making a potentially difficult situation smooth and hassle-free!

I locked my keys in my truck, and I called AAA and White’s was there in a matter of 10 minutes. The technicians name was Bo and he was extremely helpful and courteous. He had my truck unlocked less than one minute!!!! Back to my life😀

I’m from out of town and I had to come to Norwalk for the weekend. I was in an accident Friday evening on the way here. I just had Whites Automotive Service tow my car to a shop to get repaired. The driver, Bryan was a great guy. Very nice and a cool guy to talk to. He definitely has a lot of experience with this. I highly recommend this company if you ever need to have a vehicle towed. Thanks for taking care of this so fast!! Great people to deal with!!

I was in town for work and my tire light came on! I had a 2 hour drive back to my hometown and stopped in the shop right before close! Marty was so KIND to me. It was pouring outside and Tim took my car into the shop to check on my tires. They could have turned me away last minute but they helped me out! Great guys in there! And the lady at the front desk was also very kind. I recommend this place to anyone passing by the area from out of town.

Kyle thank you so much for showing up and giving me a tow as fast as you did. You’re very good at your job and was great to deal with. I’d recommend you time and time again. Now Josh on the other hand I don’t appreciate being stranded for hours waiting on a tow just for you to pass it off after your arrival time. Not very good business. If it wasn’t for Kyle this review would be a 1 star. You guys need to fire drivers like Josh and find more like Kyle.

I would give them 10 stars if I could. My family's car broke down while traveling through this town. Marty and his team took care of us with extra care. They not only accommodated us but were very kind towards my young family and fit us into their busy schedule, fixed our problem and sent us on our way on our 3 plus hour trip remaining. I'm actually glad my car broke down just in order to experience the kindness and honesty from these handy men.

Clutch went on my car the tow truck driver Ethan was very kind understanding and had great communication. He made me and my 2 year old son feel very welcomed and very comfortable while riding in the truck. I appreciate him and the company for the great work!