My vehicle was towed here through insurance. The staff gives you no expectation of how their process works, what to expect, or when you'll hear from them. They failed to let me know they were backed up even when my timeframe was clearly expressed. Their staff was rude, when communicating this issues with the manager he was rude as well. I would not send your car here, I would not trust your vehicles repairs or the staff.
Edit- I have FINALLY diagnosed my car and it has bad engine/trans mounts, also confirmed from a trustworthy mechanic and that most definitely makes sense where it was hit in the accident. As it’s super-AWD and crash champions told me nothing up front will be affected in a harsh impact to the back. That’s also false. It has been vibrating ever since the accident, never did before, and I have paper trail even of going back RIGHT away (and many times after that too) saying I had vibrations. The manager refused to look further into it, said everything is good, and also never fixed a dent from the accident. I also do have documentation of this. My insurance told me it was on this shop to correctly fix it and charge insurance, not my insurance. I’m reporting to BBB and speaking with the manager within the week. I’m now possibly facing 1,500+ of repairs that insurance would’ve covered easily after an accident, and mind you it could’ve damaged my engine and transmission if the mounts did fail. I just found out yesterday. And you guys treated me like crap. Shame on this establishment.
This “auto repair” shop is a joke. The manager is rude and doesn’t seem too educated on cars. As I was told my AWD car wouldn’t need the suspension OR frame even looked at it after a 60+mph hit on the highway on the tire and bumper! He also seemed sexist as he just dismissed all that I said, and for a dent still left in my bumper he told me “I wouldn’t make a big deal”!! Last time I went to discuss things as my insurance adjuster asked, the manager with a rude tone asked “what I was there for them?” After explaining the issues I’m still having related to the accident! I regret letting this shop ever touch my car! Btw I still have a tool from them that I kept because they left it under my cars hood!
Words cannot express the gratitude I have for the great service and communication they did my wife and I were impressed with everything even during the holidays and still got it done on time great work and friendly people
My repair service was excellent. Estimator Jim Schnitz was fully transparent in assessing the damage to my Hyundai Kona and the required repairs. I am pleased with the work done and the turnaround time.
Great communication throughout the entire repair process and kept me up to date with everything they were doing to my vehicle. They did an amazing job with the repair and definitely take pride in what they do. Hopefully I never have to be back but if I do I know my car will be in great hands.
Crash Champions Avon has an awesome team they kept me informed of the repairs even when the person assigned to me had a medical issue the other representative filled in seemlessly. Even the receptionist was polite and helpful.
They did a great job in completing everything that needed repair on my vehicle even tinting the broken window, which is normally not one of their service. GREAT JOB CRASH CHAMPIONS!!
I was rear ended. I contacted Crash Champions Collision and they started the repair process the very next day. I was very impressed with the knowledgeable and friendly staff, especially Tija! This young lady went above and beyond to ensure all my wants and needs were met promptly and professionally. Tija’s customer service was top-notch. I highly recommend this company for all your repair needs. The mechanic and painter who worked on my car also did excellent work. I couldn’t be more satisfied with my experience. Thank you again Tija
Just had another great experience with Crash Champions in Avon, OH! 🙌
I stopped by to get a couple scuffs looked at on my 2024 Chevy Equinox EV. Jim and Tija came right out with a buffer and fixed it for me—free of charge. Seriously, who does that anymore?!
I’ve had bigger bodywork done here before, and they’ve always been fair, professional, and did amazing work. Their customer service is next-level, and it’s clear they truly care about their customers.
Highly recommend them for any auto body needs. Great people, great work, and a great business in our community! 👏🚗💯
#SupportLocal #CrashChampions #AvonOhio #CustomerServiceWin
Very professional and friendly and I will say they’re very good at what they do. I got my car repaired there. I got no problem so far and they give the car back to me before schedule I will be kindly recommend it
Great experience! Jim S. was extremely helpful and walked me through every step of the process.
Estimate was accurate and final job looks wonderful.
They even finished the job ahead of schedule!
They were amazing start to finish. I was unable to get my vehicle so they brought it to me. No charge. The work was immaculate. I would recommend them to anybody.
1. Overall, service is professional, smooth swift process, repairs done well, paint matches.
2. Failed to inform me while booking an appointment, if I dropped off Friday my car wouldnt be touched till Monday. Wasted money on a rental.
3. Receptions lady is rude, cut me off mid sentence and put me on hold to be connected to someone else. I hung up, called back, asked for her to listen. She was able to answer my question herself without any help.
The team at Crash Champions was exceptional. From the very beginning when I brought my vehicle in to begin repairs, to when it was fully restored and ready to be retrieved - the entire process was extremely simple and without any issues at all. In fact, the team had my vehicle ready to go ahead of schedule. They are very efficient and do a great job at maintaining communication throughout the entire repair process. Friendly staff and excellent service. 10/10, couldn't recommend enough!
The repair to my black SUV came out great. The staff was pleasant and kept me informed of my repair. Thank you for the great work and customer service.
I had nothing but an amazing experience with Crash Champions at this facility. It is very clean. They were professional from beginning to end. I was given updates from the estimater throughout the process. My car went in a hot mass and came out like the day I drove it out if the dealership! Thank you so much to everyone there who had hands on my car
Couldn't be happier with the work done on My car!! Not only did the Staff repair my damage, they applied new decals and detailed the car for me. Very Professional. Highly Recommend.
I recently had my bumper and taillight fixed through an insurance claim. Just selected crash champions through my insurance app but had a great experience and fixed as good as new. My husband was able to drop off my car and fill out the paperwork without any issues. All the staff interactions were super friendly. Got timely updates on progress and estimated completion date and they even stayed right til close at 5pm on a Friday so I could pick up my car early instead of waiting for Monday.
They have excellent service from beginning to end. It was fast, well- done, and reasonable. They connected me with a rental and texted updates so I knew daily the status of their work. I was really pleased with their work and their people. Highly recommended.
My experience with Crash Champions was amazing! My VW went in with pieces missing from the grill and damage to the front censor, and Crash Champions said they’d need the car for 7 days. Just 3 days after I left it there they called to say it was ready! When I picked it up I realized they had detailed it too, which was so unexpected but appreciated. Bill my technician was great, as was the office staff! Cannot recommend them enough.
I wanted to acknowledge Jim for the excellent customer service he provided while our 2024 Kia was being repaired. It took about 6 weeks and Jim was always receptive to my calls, very personable, patient and friendly. He explained things thoroughly and we truly appreciated that. Thank you, Jim for your care!
I had a very poor experience working with this facility. I brought my vehicle in two weeks ago and they agreed to repair it and scheduled a date for drop off. The morning of the drop off I received an email that they would no longer service my vehicle with no advance warning after attempting to call them twice the day prior. It was very poor customer service and made me have to start the process over again finding a new facility, scheduling a new rental car, etc.
From the start of the repair process to finish was very pleased. All the staff were friendly and informative. The work was done in a timely manner and very detail oriented. The repairs were impeccable and the paint job was very clean. I highly recommend this shop plus they guarantee the work.
Excellent experience with this shop!
My car looks brand new after needing a ton of repairs after an accident. Super friendly staff, who communicated throughout the process. 10/10 would recommend !
I cannot recommend enough, the entire experience & staff were phenomenal. Not only did they fix my vehicle, but also went above & beyond to detail it free of charge. I have had a rough couple of months, & this small act of kindness has restored my faith in humanity. From the estimate to finish the process was smooth & professional, & quality & affordable. Thank you from the bottom of my heart.
Did an outstanding job on the repairs and were super friendly and professional, providing updates throughout the process. As a bonus: they cleaned and detailed the interior and it looks immaculate now. My car looks brand new again!
Had a bad feeling and should have listen to it. The estimate process was fine and friendly but when I made an appointment and dropped my truck off for repairs, it sat in parking lot for two days never being touch. I was told told four days to fix. Now I am two days wasted with no work done. I never received any phone calls or messages saying there was a delay or they needed to change my scheduled repair. I had to jump through hoops to borrow another vehicle while mine was never touched. I Can’t speak on their workmanship as I never received any.
Needing to find a trustworthy repair shop, plus having to deal with insurance company can be stressful to start. The staff at Champion made the process stress free! Technician Kirk went above and beyond with communication and got claim handled. My vehicle was returned in better condition than before it needed repairs. Great Quality of work.
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