NAPA Auto Parts in
New Madison (OH)

Very kind and helpful place when in need of the right parts without all the hassle

The only store that had the tailpipe i needed in stock. Thanks.

Guys were very helpful. Parts fit perfectly

Awesome place to get your parts!! Steve and Nelson and staff great folks!!

Nice clean store, great customer service.

I needed a belt that was 38 1/2" for a snow thrower but was told they only carried belts in 1" increments. Was very disappointed as this occured right after a big snow storm.

They always have the most upbeat attitude here. The one employee, Steve his name was, went above and beyond to ensure that I received the parts I needed and in a very timely fashion. Excellent prices and astounding Customer Service. Great group of people.😊

Very very helpful. I don't remember the person's name who helped me. But he ended up being able to find the part I need after AutoZone completely screwed me over and kept ordering the wrong part. He found it gave me info to get ahold of the store it was at and I was able to get the car fixed.

Very helpful and they will do there Best to find what you need, or get it same day

Had what i needed in madison

The counter man answered all of my questions and was very patient me. He explained the things I did not know.

Nelson is awesome and a huge help, the other gentleman that helped me was also very helpful but I didn't catch his name. Got the parts I needed very quickly. I'm very happy

All the parts I needed quickly and efficiently at the best prices I could find

Knowledgeable, very helpful staff.

The staff is very knowledgeable. They have any part you could possibly need either in stock or available to order.

Place was extremely slow

The facilities clean and tidy .The people are responsive ,helpful they seemed to truly care about customer service. It appears to be a well-managed store.

Great people great service huge inventory

Wonderful sales people! They are very knowledgeable and helpful. I always know that no matter what part I need they will either have it, or get it.

Great guys, very helpful, very knowledgeable.

Prompt courteous and well delivered service with premium accuracy

Our battery died a few days ago. We came in and the employees were very helpful and friendly! The manager stayed past closing to help us charge our NAPA battery back up. Later that evening we learned we were able to drive up to Madison from DFW in Texas about 1200 miles on a NAPA legend battery with a broken alternator. The battery was that good! That is fairly impressive, along with their stellar service, this speaks volumes of the kind of business NAPA is all about! I highly recommend their batteries and parts, and the business overall!