Cashier at counter was too busy talking to another customer at the other Cashier counter to wait on me. Finally said can I help you checked me out didn't say thank-you. Won't be back will drive 1/4 mile down street to Advance Auto Parts.
I experienced unprofessional service from the gentleman at the counter, who declined to provide a recipe despite my substantial $400 purchase of a part and also refused to perform my complimentary engine check, displaying attitude while responding to my inquiry.
Fella working the counter was the rudest we have encountered in a long time, we walked out!! Way to loose a $200 battery sale small motorcycle man, we WONT BE BACK...
Employee who waited on me was very helpful. He even explained how to test my battery/alternator. I was able to get my car running and save a lot of money.
I do love O’Reillys and their prices however one of the clerks that tended to me a few days ago about my car, did not know much about cars and when I asked if he would check my car out and see what codes were throwing up from it, he sent the paper out with my husband. In my opinion, that is not good Customer Service.
I've consistently had great experiences at this O'Reilly's location. Every visit has been a pleasure. Recently, CJ and Josh went above and beyond to help me, demonstrating exceptional customer service. Their knowledge, patience, and willingness to assist truly stood out. I highly recommend this store for all your automotive needs! 😊
For free. I had my on board scanned to see what the check engine light was for... Very courteous. Very prompt and I appreciate the job that they did... This shop has a lot of things to offer and is very clean and well run. The prices are reasonable and I will be back. Thank you, O'Reilly...
I bought a water pump ,thermostat and a battery less than a month after the pulley split in half busted the radiator battery and broke the serpentine bilt and would not replace anything because an idiot put in the wrong number so to them your not a person just a number
There are some basics that I've come to expect from an automotive store: knowledge of what's in the store, items that I might need but don't know about, friendly service, and a clean store. This place was all that but next level. I overheard an employee helping an older gentleman that need needed suggestions. The employee not only gave him one buy explained why. Another guy came in asking if they could come check out his car real quick. He did, and was still out there helping when I was headed back to my car. And of course the employee who was helping me was super cool. I'm never in the area, as I only go for emissions testing, but I imagine it's like this on the daily.
Mixed Bag: Staff = helpful, yet attention to customers = secondary.
One dude (early 20's?) was constantly going back to focus on his phone ~70% of the time.
They did try tho.
Some items which one would have expected = out of stock.
Bathroom: Orphaned. Trash, soaps, liquids on floor. No towels in dispenser. Very Poorly kept.
If competition wanted to beat these guys - this could be done with attention to communicating EXCELLENCE to customers.
However, the word which best fit my customer experience: “Mediocrity.”
Opening hours are 0730, at 0740 I had to call to get the asst mgr to open the unlock the door. After answering the phone at the counter, he walked to the back to mill around, then returned shortly after to flip the door lock. His service at the counter after was unhelpful and rude. I have already stopped giving Autozone in the same area my business. Henceforth I will drive the extra distance to Morganton for the Orielys there.
I would like to start out with the fact I spoke with a guy named Brian( I believe) on Friday the 13th about an alternator for my truck who was very professional. I came to pick it up on Saturday. I showed up at 730. Sign said open. Waited 10 minutes and called. I was told they would open in a few minutes. It was 745. Jesse waited on us and was very rude and very unprofessional. His attitude will cost this buisness. Can't say I would recommend them. Autozone for me ,I would rather pay more next time and have good service.
Great store. Great staff. Manager Nathan is awesome! Professional,
knowledgeable & dedicated to helping folks. How refreshing. A big thanks to Nathan, store & staff for being such wonderful help.
I've had to come here more than once to get my battery/starter/alternator checked. Every time they've been fast and helpful.
Two of those times I've needed a battery. I know nothing about cars, so it's nice to have a place I can stop by and get some assistance.
This last time, one of the terminal connectors on the battery was cracked. They helped me pick the right ones to replace the old ones. They were not allowed to replace them for me, but they recommended a place right down the road that was able to help me out.
Very disappointed with product. Bought power steering pump. First one was jammed, second one from different o Reilly's and that pulley fell out! Sure did make for ahard day of repair on something that should have been easier.
If you are in the need for parts questions advice this is the store for you called Nathan yesterday he walked me through on video chat down the isle and showed me the couple options of what I needed and was able to put those back for me order the others that he didn’t have in stock but he had them there at 4 went back that same night I believe his name was clay brought them right out to me with me being paralyzed they accommodated and made my buying experience that much easier great group of guys highly recommend this store!!
Typical auto parts store. Yet with one difference very knowledgeable staff. They might not can help you with every problem you have with your vehicle but they can certainly give you good advice on many other problems with your vehicle. They are very professional people you don't see them cutting up like you do in other stores.
The place is clean except for their rugs which are usually filthy other than that O'Reilly's is usually where I go to get what I need for my vehicle.
It is only one mile off of highway 74 and it is on the corner of Hardin road and oak Street. #autoparts #car #carparts #truck
Usually pretty decent service. It's hit or miss. If you want the good crew you have to hit it up during the week during normal business hours or you'll end up with some guy who will try to sell you something that doesn't even involve what your asking for. But if you go during the week those dudes will get you set up straight.
Excellent!! The manager, Nathan, is the personification of excellent customer service. His knowledge, professionalism and willingness to go the extra mile made for a great experience. They had the products we needed in stock at a reasonable price. Will definitely go back.
Had a problem on a vehicle, took it over there and showed them a pic and they told me what to buy. I less than $3 to fix a bad leak in the radiator. I think the guy would have even installed the part if my husband didn't show up!! They were very nice and helpful.
584 McSwain Rd, Forest City, NCAuto parts store
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