Highly recommend, most honest mechanic I’ve been to and good prices. They do what’s right for the customer and don’t try to upsell on things not needed!
We’ve been using Walton’s Family Auto Service since we moved to NC in 2020, and we have been very pleased with the service they have provided. I recently took my 2010 truck to the shop because of a Service Engine Soon Warning light. When I picked my truck up, the was no warning light and the truck was running smoothly. That is, until I got about 2/3 of the way home. The Service Engine Soon Warning light, and a few others, came on and my truck coasted to a stop along the side of the road. I called the shop and within 20 minutes, two mechanics were at my truck diagnosing the problem. It turned out that the truck had another sensor failure (throttle position), unrelated to the previous sensor failure or the repairs to that sensor. They were able to reset the computer and one mechanic drove me home while the other took my truck back to the shop. When I picked my truck up the following day, I learned that they had deeply discounted the labor charges for the latest sensor replacement to compensate for my inconvenience on the previous day. Perhaps there are other local shops that would have sent mechanics out to a disabled vehicle and provided such excellent customer service, but I am confident that none would have treated me as well as I was treated by Walton’s. I am grateful to be a member of Walton’s Family Auto Service family.
All these guys are so nice, respectful and very knowledgeable. Went today for 5,000 mile maintenance. James, with a beautiful smile, greeted me and proceeded to take care of my car. Jeremy, the owner, also talked with me a few minutes. He is a super nice, well raised, Southern Gentleman! Can’t say enough positive things about Walton’s Family Auto Service! ……………and I am not related to any if them but would be proud to be!
By far the best place I have found to take care of my cars. Their shop is well organized and clean. They are honest and fare priced. And no surprise charges! Definitely worth checking out if you need a good mechanic.
We drive from North Raleigh anytime any of our cars need attention-anything from a routine oil change to any kind of major repair. We trust the whole team at Walton and wouldn’t go anywhere else. They’re honest, timely, and fairly priced. Jermey will always shoot straight and suggest things as if it were his own vehicle. Don’t waste your time or money going anywhere else.
My mechanic fir the past 18 years retired. I had to find a new one soon after. I asked family for suggestions. Walton's was the answer from many. Took it in....got a great estimate(had several that were much higher). Scheduled return for repairs. Quick courteous service...in and out within an hour. I will be returning!!
These folks are the real deal/no steal kind of service garage you need in your neighborhood. Honest and experienced mechanics, legitimate labor/parts quotes, and a welcoming facility to get it all done. 🔧👍
I’ve been taking my vehicles to Family Auto for years. The guys always provide quality service in a timely manner. I would definitely recommend this shop.
They are the best! So kind and patient and bend over backwards to help when they are always swamped. But one of the best things is they are the most honest group of mechanics you will ever work with!!! Love them. Would never go anywhere else.
Bobbi Bennett
Honest and transparent! I came in asking for an engine belt &brakes to be serviced. They talked me through the process, gave an expected cost, and did everything in a timely manner. They even answered all the questions I had after everything was completed. Have been recommending this shop to friends ever since.
This is the best place to have your vehicle serviced. They are very knowledgeable and reliable to your need of the vehicle. I been using Walton's Family Auto Service for 10 years since moving to North Carolina. You will not find a better garage in town. Keep up the great work gentlemen
While I was sitting and waiting for my oil change, these guys greeted not only me but the next 7 people who came in by name. My family has been going to them for years but just hearing those small personal touches that this place has always had makes such a difference when you other shops that just think of you as another profit. Family Auto will tell you what needs to be fixed now or what can maybe wait for the time being. If they can’t fix the issue, they will refer you to someone else they trust. They have been and always will be the most honest mechanics in the business. Thanks guys!
I had a great experience at Walton’s! After my car failed the annual state inspection, Walton’s was able to get me in the same day, talked to me honestly about the situation, gave me realistic options and was completely transparent about the price and necessity of the repairs. They were able to complete everything the same day and were accurate and honest about how long it would take. Will definitely be coming back in the future!
I have been going to this shop for several years now and these guys are outstanding. They are honest, reliable and really great to work with. I would highly recommend this shop.
I wish I could give more than 5 stars! These guys are honest, responsive, communicate well (they give you their time to explain details well) and have such fair pricing. I also love the fact that they are a small business and I love supporting local + small! They will have my business for the rest of my life! Oh, they also do state inspections and oil changes, FYI. I’ll be sending everyone I know to them!!! Thank you guys!!!!
There is nowhere anywhere that takes care of its customers as well as Family Auto. I have been a customer for as long as I’ve been driving and I’m 55 years old. They are kind, professional, and upfront…always asking before doing anything to a vehicle. I can’t count on 2 hands the number of customers I have referred there and all of them have been so grateful to have found Kevin, Jeremy, and their staff (one as recently as last month. It was a friend of a friend and he had been 3 other places and they had all tried to do extra things and charge him an astronomical amount of money. Family Auto fixed the problem immediately and they never try to upcharge for needless jobs.) I am so thankful I have an auto shop I can always trust and am always greeted with a smile. Their name portrays them well…they truly treat everyone
as family. Thank you Kevin, Jeremy, and all of your mechanics. You are amazing!
I would never trust anyone else with my car. The entire staff is honest, hard working, and always economical. They never try to up-sale and are forthcoming with prices before the work is done. They are community involved and always take care of you like you are family. I don’t second guess their price or recommendations. They are the BEST!
Initially they were nice and sweet, but then I realized that I was being taken advantage of. It's already hard for females to find trustworthy, honest mechanics but what they did was unacceptable. And my uncle recommended me, and he felt really bad afterwards. I went in because my car was running hot they told me that I needed a hose replace which caused all of $20 and they charge me $1,300 for the services. Before I left I ask them why was the price so high they said because of Labor. Not even 6 days after the work was done did my car start running hot again. I brought my car back up to the auto shop and they told me that they didn't see anything wrong and they didn't know why it would be running hot again and to bring it back in 2 days. The car continues to run hot so I brought it back in 2 days they pressure tested the car which is what they told me they did before my car left their lot and now they told me I needed $1,500 worth of work done on a car that I just got fixed not even a week 2 weeks prior. I asked them why was it not included especially if the piece came with the warranty they then told me that they don't remember doing any work where it would cost $1,500 it only took a couple hours. So with the receipt in hand I tell them well I need my money back if it didn't cost that much and if the work they said was done was not. Then all of a sudden they remembered they did take take 16+ hours to replace a small 20 dollar hose and the new work would not be included in the warranty. Very disappointed. Went to a different 5 star auto place and they fixed it for not even half that.
In response to their response. The paper does say 16 hours of labor as well as when I called to ask about the prices I was informed they never even worked on the car or did labor that took that long.
This place has served my family well for the past 12 years. Won’t take my car anywhere else. I send my daughters here alone with complete confidence that they will be treated well and fairly and not taken advantage of. That’s huge for a dad.
Walton’s Family Auto is honest and reliable. I trust their opinions, and there aren’t many mechanics you can say that about anymore. They do high-quality work and always make sure everything is done right. If there’s something they don’t do, they’ll recommend a good place for you. If you need a mechanic and you’re in the area, go to Walton’s Family Auto.
Honest, reliable gem of a Small Business
I can't say enough good things about Walton’s. The team here is professional, transparent, and genuinely cares about their customers—not something you find often in the auto repair world. And not always the experience you have as a woman in an auto shop.
They never pushed unnecessary services, and offered fair pricing without any surprises. You can tell they take pride in their work and stand by it.
If you're looking to support a trustworthy, local small business, look no further. This shop has our loyalty👍🏽👍🏽
I had an outstanding experience at Walton’s Family Auto Service! From the moment I walked in, the staff was incredibly welcoming and knowledgeable. A special shout-out to Jeremy, who went above and beyond to ensure my car was well taken care of. He took the time to explain the issues with my vehicle, provided detailed recommendations, and got everything fixed in a timely manner. The service was both professional and friendly, and I left feeling confident that my car was in great hands. I highly recommend Walton’s Family Auto Service to anyone in need of reliable, honest, and top-notch auto care. Will definitely be coming back for all my future car needs!
Walton’s Family Auto is the BEST auto repair shop I have ever had the pleasure of doing business with. Jeremy’s entire team of mechanics are knowledgeable, honest, neat and thorough in their repairs. Jeremy is upfront about the wait or the need for you to leave your vehicle when you check in which is super helpful for planning. If you’re a woman who wants to be looked after and not worry about being taken advantage of Walton Family Auto is the Family for you. Jeremy never lets me leave there in an incomplete or unsafe vehicle repair. I tell them all the time “I don’t know what I would do if I didn’t have them to look after me” and I mean that. They take care of me as if I were their sister, daughter or mother. I’m grateful to the entire team at Walton Family Auto and all they do for people like me who depend on honest, straightforward support with their cars!
B. Long
We have had great experiences at Walton’s Family Auto Service. We have taken our car there several times now for a checkup. We recently got an oil change and tire rotation done. We dropped off the car the night before, and the car was done the next day. The team is always friendly and professional. They do a great job!
My family has been going to Walton’s family auto for around 15 years, and I started going more recently when I got my license! We have a big family and currently have 6 vehicles he takes care of, in addition to all the ones he has serviced in the past! He is incredibly honest, quick on the turnaround, and the pricing is always more than fair! Highly recommended to anyone looking for a good trusted mechanic!
Ownership and all of the techs are very friendly. They have helped me out multiple times with tire punctures with fair prices. Cannot recommend them enough!
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