This rating is based on customer reviews, inventory size, pricing, and service quality
Carolina Wrecking Company in High Point, NC earns an overall 87/100. Recent feedback is strongly positive: customers praise courteous, knowledgeable staff (shout-outs to Johnny), fair pricing, a tidy, well-organized yard, good inventory variety, and quick part pulls/ordering that make finding exact parts easy. Many note parts matched descriptions and worked well. Complaints cluster around a front-desk/phone experience described as rude—one alleging discriminatory behavior—creating inconsistent customer service. Overall value and speed are strengths, but service consistency is the main risk.
What clients say about Carolina Wrecking Company in High Point (NC)
What a rude old lady. They had the part I needed and I will let the car sit for 100 years before buying from them. Other reviews will tell you what you need to know. Nasty old lady hates her life and I don’t blame the junkyard lady.
I called Johnny and he was very polite and help me. Figure out what I needed to get and He had some of the parts on hand but had to order a few and man it was fast and right. Thanks for all the help and getting me the right parts on the first time. I would definitely recommend discount me? Great local people.
This place has excellent customer service, knowledgeable & friendly staff, fair pricing, and quality, they accurately described parts that help save money on repairs. Highly recommend them!
The yard was easy to find and surprisingly tidy. The cars were arranged clearly by type.
The staff was friendly and knew exactly where to point me for the parts I needed.
They had a good selection of used parts, and the prices were much lower than at a dealership.
The parts were in decent shape, and has been running perfectly for weeks.
Overall, a solid experience. I’d definitely come back here for used parts in the future
Great people and great customer service young lady and young man in the front found the part very quickly and had it in the office in no time. will be going back
Great auto salvage yard with knowledgeable and friendly staff. They helped me find the exact part I needed quickly and at a fair price. The yard is well organized, and the process was smooth from start to finish. Highly recommend for anyone looking for quality used auto parts.
Great Help!!!!!! Needed parts for my 2005 van called and got great customer service and when I went to pick up the parts got a lot of good advise even to a good machinic to help me out. When in need I will be back to Carolina Wrecking due to the fact they help you out and don't just sell you the parts you need.
I have had to go there several times.
They are always super nice and will help anyway they can. Thank goodness there is a place you can get used parts that don't cost like new parts .
The old lady at the front was very disrespectful. I was trying to long to explain something to my friend who doesn’t speak English and then she started shouting and saying that I need to speak English or leave. She’s disrespectful and racist.
I rarely write reviews but I was so amused by some of the ridiculous reviews and my experience with Carolina Wrecking was so good that I felt obligated to share. I was in need of a fender for a 20 year old Honda with a specific paint code. Carolina Wrecking was the only salvage yard within driving distance with the part I needed. I called yesterday and the helpful lady who answered the phone verified the part I needed was available. I began the over three hour drive this morning and called two hours before arriving to let them know I was coming so they could pull the part. I also asked to see the headlight, although I wasn't sure I wanted to purchase. When I arrived they had the parts ready to go and were kind enough to include the inner fender liner for free. The headlight was in great condition with none of the plastic tabs being broken off. I could not ask for a better experience. I highly recommend.
I have never had a business transaction like I had with this place.
These folks run their business like it's 1953, and are rude and confrontational. If you need a part so bad that this is the only place that has it on mother earth, sell the car... it's not worth the hassle that you will ultimately have with these people.
Absolutely amazing customer service. Great family owned business. They were patient and was able to help me as we found the correct parts for what I was needing. Thank you!!
Where can I start…. The owners were heaven sent I promise. From the phone call about the parts I needed, to the actual experience at facility exceeded my expectations of customer service. They located my parts, pulled my cars and even went out their way and located me an amazing mechanic and towing service. I told them my story and they helped me out from the beginning to the end. They made me feel very comfortable and their support and service was amazing. Very friendly and genuine. I will not use anyone else!
After yrs doing business with this ppl even though there there attitude is rude and careless they do sometimes have what we where looking for, so kinda had to deal with it. Recently just bought an engine for a customer and we admitted to made a mistake. We tried to see if we could work something out with them, they completely ignore all the part I’ve bought in the past and the one we could continue to buy from there and decided to keep the money for the engine. And not do anything about, as a business person been so closed mind and miserable, to your customers ppl you count to stay in business usually don’t take you any where. Best luck to them and the horrible business and customer service.
Absolutely the best, hassle free company to work with!!! Good family values, good price for my vehicle! They are friendly, knowledgeable & fast! The Hill Family is a great family & they value their customers! Second time doing business with them over the years & I recommend anyone go see them!!! Locally owned & operated!! Go to Carolina Wrecking, you won’t be sorry!!!
Was looking for a part to my VW and I spoke to a very knowledgeable, very helpful gentleman by the name of Johnny. Not only did he take the time to answer my questions but he also gave me tips to help fix my car. Cannot say the same for other places. I highly recommend them based on professionalism and customer service.
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