I went to O’Reilly’s after being treated like garbage at Auto Zone. All I needed was the battery replaced in my key fob. I had the pleasure of being helped by the Asst. Manager, Billy. He was so polite, friendly, and professional. Give this man a raise, he is a very valuable asset to your company! His customer service skills are excellent, your company now has a new customer. Thank you!
Walked out not the store at 7:00 on 10/16/2025 to purchase wipers. No one was in n the store. Can hear someone on the phone. He came out on the phone and just stirred at us. Then this lady walks up to him hugging while ignoring us . Never be back. Went to Advance instead.
Was traveling from Tennessee to NC. Pulling our camper. Alternator went out. We fount the closest O’Reilly store and got the refurbished alternator under warranty. I Installed it in the parking lot and back on the road in one hour thank you counter number 821991 and ORiellys for honoring your warranty from 2017.
I had the pleasurable opportunity of meeting Billy, the assistant manager at the Kernersville Main St. store today. I’m an old guy and so is he …. and I have to tell you he’s one of the most knowledgeable most friendly person that I’ve met in a long time in the auto parts business. He taught me more in 10 minutes than I could’ve learned from any other source in an hour. The gentleman is a wealth of knowledge, and I hope O’Reillys appreciates him because he’s the best of the best.
I’ve worked with Don In the past for whom I have great respect, Don was a super manager and a very kind human being and Billy continues to add to the value of the store .why by any place else when you can meet nice people like this? Thanks, Billy. I really appreciate you!
Matt
There's a Ford guy there and a Chevy guy there. They were both knowledgeable, helpful, courteous, and willing to help with any automotive needs within their means.
Don is an amazing human being! The check engine light in my car was on and it kept cutting off, I had no clue what was going on. I had the pleasure of having Don to assist me with this issue and he immediately came right out to my car to diagnose the problem. My car just needed more oil, he added more oil and he also checked all my other fluid levels to make sure they were at the proper level. He was extremely patient, professional and knowledgeable. He is the manager at this store and he is absolutely wonderful, I wish I could give him 10 stars! My engine light has gone off, thanks Don you're the best!!!
I want to compliment Antonio at your store. I came in really needing a battery . I spoke to Antonio and he was able to get me the battery at a price I could get it for. He was kind, considerate and really cares about people. I don’t know what I would have done if he had not been there. He should get a raise in pay, and a promotion to go with it. He was my Angel today helping me out. Antonio, you’re awesome!! Thank You!
This place for help is the best. If you need anything, the employees, are angels that can help you when needed. Yes this seems different, but God sent me to this place to get a car battery and the people who work there are kind, compassionate and they listen.
Our companys new goto auto parts and paint supplier. Don was patient and a real pro. You can get retail anywhere. You go here for pros whi know what they are doing
The guys here are incredibly friendly and helpful. If they don't have an answer for you on something, they will take the time to help you find the answer. Store is always stocked.
Fantastic customer service from Don and his team. I purchased a K&N fuel filter for my truck which turned out to be faulty. Came by with the filter and they had a replacement waiting on me when I got there.
Great store. Friendly staff and pleasant atmosphere. I was having problems with the quick connect type ends on my power steering pump hose! The quick connects take a special tool to take them loose. The head manager toiled and toiled and researched! They make hoses at this location. After an intense search, he found that the piece couldn't be found. He then recommended a company that was also located in Kvegas. Things went well! The effort was greatly appreciated! I will go back!
I went in for a cabin air filter and paid $50. I thought that sounded high but he assured me that was the correct price. I checked online later and found that they average $15. Never going back.
2 young gentlemen named Andrew and Ryan just helped me with my car. Not only did they sell me the correct part, but they installed the new fuse for me in a very awkward location. Very professional and helpful
To start off I have been buying paint chemicals from this location for years since they are the only hub “oriellys paint supply” in my area. Today was a bad experience and has been going on for awhile now. The issue is getting anyone actually in the store to mix the paint colors you need. The parts manager that is in the back of the store actually talks trash about you the customer spending money at the store in paint chemicals for coming in to want paint colors made. Horrible service now a days and guess I’m taking my business back to an actual paint refinishing company in Winston Salem. So long oriellys your service is going down hill here in kernersville.
These guys at O'Reillys in Kville know their parts. I have been doing business with them for 10 + years. Wayne, Christian and Don are a great team and look forward to working with them for many more.
Nick the manager was amazing! He helped me and my sister take care of multiple issues an made us feel heard! Great guy an just because of this experience I’ll make the almost 30min drive again if need be. Thanks again man!
Joey which I think is the assistant manager was totally awesome. Had him check my battery, starter, and alternator. Battery needed to be charged, but I didn't have an hour or more to wait so just purchased a new one to be safe. Omg the stuff that needed to be taken apart to even get the battery out was ridiculous but he didn't and was calm about it. Thanks Joey I appreciate it. Two thumbs up 👍
What terrible customer service at this store. This should not reflect other stores, but this one in particular. Looked over by multiple employees, including asst manager. 4 people walked in AFTER me and we're serviced before me, while I just stood at the counter, waiting... Made eye contact with 3 employees and they just moved on to others. If any other store, competitor or other O'reilly, would have had the item I needed I would have gone there. Unfortunately this was only store in my area that had exact item. For $200 purchase you'd expect better. I won't be returning to this location. I'll just order in early to the other O'riellys or a competitor next time and avoid this headache of a store.
I bought much needed seat covers for my truck, a 10 PC set. I wanted something to camouflage any stains I might get, so what better than camo covers. The browns match my tan interior. I get I'm a real redneck now. I don't care, I know a lot of great rednecks. I prefer to just call them country folk, that's me.
Asked for a pint of Lexus paint and provided my year (2004) and paint code and was told that it was going to be mixed for me during the day so I could pick it up when I got off work and paint my side skirts when I got home. Pulled up to the store and they rang me up (poor kid didn’t even know how to ring up a paint mix) and brought out a touch up bottle of 09-20 BMW paint ....not event relatively close to what I asked for and then I asked if they could mix it and apparently their “paint expert” had left for the day!!!
This place is the worst. I went in and immediately smelled cigarette smoke. My 6 year old daughter asked to go to the restroom. The restroom was in the back. When we went in, the bathroom smelled like a pack of cigarettes. When I asked the cashier, she informed me that employees smoke in the restroom. I decided to go across the street to Advance Auto and pay more for the part I wanted.
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