My husband, a trucker, had a flat tire on the trailer he was pulling. He said they showed up, got right to and got it done! He was impressed with their professionalism. Great customer service and a job well done
The best deisel mechanic experience ive had since moving to North Carolina. Couldn't be happier. These guys did a great job on my older truck all other local mechanics wouldn't touch.
As a woman, going into a repair shop is always a little intimidating, but Eric, Brad, and Jack are honest, friendly, and very knowledgeable. They put me right at ease and are really good at what they do. One of the best shops I've ever had to deal with.
Ace Roadside Servive, I have been a costumer of Ace going on now since 2020. The owner Eric is very knowledgeable and stands by his and his employees work. Far prices and turn around on their work.
Very knowledgeable and friendly service. They made sure I received the correct Kubota parts and delivered them in a timely manner. I would 100% recommend them to anyone.
I highly recommend this company. I had a starter go out and they were so prompt in getting it replaced and me back on the road. I give this company a 10 for sure
Very pleased with the service from Ace! They were able to get to me within a day, then diagnosed and repaired my tractor quickly. Jack and Brad were kind, warm, and service-oriented. I hope I don’t need them again, but Ace will be my first call if I do!
Wonderful service from some of the kindest young men ever, Jack and Brad. We 3 cousins broke down on the side of I-40, and although these folks work on diesels only as a rule, they kindly worked tirelessly through many setbacks on the RV we were traveling in. What started out as a disaster, turned into a huge blessing for us ol' gals. So I /we highly recommend these folks for superior and fairly priced quality workmanship on your vehicle. I/we can't say enough good things about these two young men and their work ethics. Thank yuns again, Jack and Brian!!!
Kim Lusk
Our RV,Nocona,let us down on the side of I-40,but thanks to Ace Roadside Service,Jack and Brad,was there to save us.This is a diesel mechanic shop,but my R V is gas. We were 3 women stranded on the side of the interstate and a long way from home but these 2 young men rescued us.It took several days to get the right alternator to the shop so they could get us back on the road.They worked relentlessly for 2 days getting us back on the road,checked to make sure we were safe at a motel and even checked to see we made it home ok.God was with us when He put these 2 young men in our paths.Us 3 cousin's,Donna, Kim, and Regina will never forget the kindness they showed to us.God Bless Them.Great people and Great business.
Fast, professional and have great problem solving skills all with a huge helping of southern hospitality and smiles. I couldn't believe someone could make this mess pleasant. Responded to a precarious situation on I26 when my load of zinc decided to relocate itself a few feet ahead of the trailer bulkhead of my 53' trailer. The trailer brakes were locked up due to glad hand damage on the bulkhead. They got me rolling and located to the only safe place available to transfer my load to another trailer. My trailer needed a wrecker. I HIGHLY recommend Ace Roadside Service. Store their number on your phone. I did
This is a GREAT diesel shop, even more trustworthy and knowledgeable than the local dealerships in my experience. Absolutely go here if you need a truck worked on.
What can I say , every time that I have called, they come right out and they won't give up until it's fixed . They will climb mountains to get the parts they just don't give up and there very honest and very fair group . I highly recommended them
Ace Roadside Service is a great company to work with. They are prompt, professional & the guys are very personable! They know their stuff & are very reasonably priced!!
I would call them again.
Thank you!
Thank you, great job, everything was done quickly and efficiently. Didn't have to wait long on the road, road service works great ! and also excellent communication with people ! 😉🙏
My diesel generator got used for 12 days straight during Hurricane Helene. Ilt developed a problem charging its own battery. I brought it to ACE for repair and upgrades. These people are honest, knowledgeable, and trustworthy.
These guys have been amazing mechanics! I had a school bus engine that had been a struggle for multiple other mechanics for a year, and Eric and Brad at Ace got it fixed up and running right away! They were also helpful, knowledgeable and easy to work with. I highly recommend them!
By far the absolute worst customer service I’ve ever experienced. Trusted Eric and his staff with replacing a transmission in my diesel food truck and was lied to, ignored, refuse to talk or return phone calls. Wound up having to have it towed to another garage after waiting 7 weeks on what was suppose to be a 3 day job to get it fixed. Eric the owner will still not return my calls. Unfortunately for him ignoring this issue isn’t going to make it go away. Be careful who you trust!
Dropped a truck off to replace a transmission. Usually a 2 to 3 day job.
Took over 5 weeks! They are nothing more that parts swappers......
I'm 5 hours away from the shop and drove up there 4 time cause they said the truck was ready. Everytime I get there it still was wrong. They are incompetent and lack knowledge. I wouldn't even tell my worst enemy to go to that shop..
I’ve never written a negative review, but this experience was so bad that today I will write my first. I recently bought an older F250 that was having starting issues and took it to the closest diesel mechanic. After a week, they said they were about to replace the camshaft sensor. Didn’t work so they suggested replacing the wiring harness, a ~$1500 job which is rarely needed unless there’s a catastrophic event. When we called them on this, they admitted we were right and said they thought the PCM needed replacement but weren’t sure. The initial cost for this was supposed to be $425, but it increased to over $800 three days later. At this point (3 weeks after I dropped it off) I told them not to do anything, that I was just going to come pick up the truck. The day I was supposed to pick it up I was sent an invoice for $826. This is almost a month after I dropped it off, absolutely nothing has been fixed, and they tell me they lost the “malfunctioning” camshaft sensor (illegal). To add insult to injury, they blocked my truck behind two dump trucks and demanded payment before I could retrieve it. This experience was genuinely the worst I’ve ever had.
This place is a shade tree Nicky mouse show, this place can’t fix a ham sandwich and has zero integrity in their work, $3400 to fix my truck and it was there 2 months I finally had to settle for just taking it like it was just to get my truck back.Truck is still messed up , this dude has no clue what he’s doing and will spend your money trying to figure out what’s wrong with you’re vehicle. Completely incapable of diagnosing a problem and thinks nobody knows he’s clueless. Very unprofessional and horrible integrity, just a bum and ripoff so now my trucks off to Logan’s diesel in Hendersonville thank goodness real mechanics are still around
You know Eric McPeters is a super friendly guy to your face and acted like he cared but I had a fairly awful experience. For some reason he can’t keep help, as his two main guys quit during the middle of my repair, and his guys before them quit too. No big deal, I get it, but it took another 6 weeks to fix my truck despite the fact that it was nearly the only truck sitting in his shop. Seems as though he gives his attention to his roadside jobs which didn’t seem fair but whatever. I was VERY patient with this guy and he just kept putting me off despite the fact I spent I spent hundreds of dollars in rental vehicles to get me around while he took his sweet time fixing my truck. Then, the truck was returned with an improperly installed clutch. No big deal, returned it to him and he fixed it, weeks later. STILL DONE WRONG. I had to take it somewhere else to have the clutch taken out a third time and it finely worked properly. Even if the clutch had been installed properly the second time, the rear main seal that he put in was leaking too so had to have everything taken out again anyway for that. Maybe I caught him at a bad time but he definitely did not make this right. My main issue is that he ghosted me after all this. I was never rude. I was never threatening. I just wanted everything done right. All said and done I spent an additional 1500 to fix what should have been done in the first place, months ago. Plus my hundreds of dollars in rental car fees. I should not have had to wait two months to get my truck back. It was always, “it will be done next week, it will be done week” blah blah blah. Still bitter about this place. Over $2000 in completely avoidable costs on my end.
So grateful to Philip and Eric for great customer care interactions, prompt service, quality work and reasonable price. A friend and I needed our camper serviced and tires rotated on a Friday afternoon and we felt so lucky and well cared for. We want to thank these young men for being kind, courteous and respectful.
Great folks and wonderful service. I had issues with 2 tires on my motorhome and they got us in, diagnosed the problems quickly, replaced 2 valve stems sent us on our merry way. Thanks Eric and staff for a terrific repair experience. Leaving a recommendation at the desk at the KOA!
I went last week to get the fender on my company's trailer securely reattached. I've gone to other mechanics that communicate about their work with a condescending tone - there was none of that here. Eric was helpful, informative, and listened to questions I had regarding the trailer. He did it quickly on a Saturday and even took the time to check out the tire and wheel that has recently gone flat. Fingers crossed I don't have any more mechanical work needed on our fleet, but if I do I'll send future vehicles here.
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