This rating is based on customer reviews, inventory size, pricing, and service quality
In Asheville, NC, Allegiant Automotive and Towing shows largely positive sentiment: quick ETAs, careful handling of classics, RVs, and work trucks, helpful phone support, and fair pricing for most jobs, with some issues proactively fixed by management. Many note fast, professional drivers and clear updates, even after hours without surcharges. Complaints are fewer but serious: one steep towing bill, a pickup/refund confusion, and long repair delays with weak communication. Little review detail on parts inventory, yard organization, or finding parts—unclear. Overall score: 90/100.
Patrick is goated. Had my car go off a bam being a building. It was over a ditch so it was gonna be almost impossible to get it out without damage. He managed to get it out perfectly. This is why these guys are my go to in Asheville
This is the only company that answered their phone, 12pm on a Tuesday, but I’m glad they did! They were prompt, professional, courteous and patient. Dalton (the tow driver) was a true professional, friendly and made excellent recommendations. He got to the car within 30 minutes of the call and had the car towed to the shop shortly afterwards. The prices were extremely fair and reasonable. I absolutely recommend this company for your towing and emergency needs.
Patrick was awesome got there quick got my subaru out the creek it was in with no extra damage and very quick and smoothly give the man a raise immediately.
Patrick your the man!!!
The driver Patrick is an outstanding team player and went out of his way to help my family while we were broke down at a store 4 hours away from home and 4 hours away from the destination. He gave me a ride to the part store so I can fix my truck and get my kids and family home safely. God bless him and his family. There are still good people left
Said that my vehicle will be picked up. Called and said my vehicle was picked up. And give me a payment link. Come to find out the vehicle was never picked up. I paid and never got a proof of refund. There’s many other tow companies to call think twice about this one.
Driver did a great job, was prompt and professional My poor baby is coming through some rough times right now. And I believe that she isn't good hands right now. I am trusting her with the professionals at all German performance
I was so happy with how fast the driver got to me.. The initial call was very professional. The driver was very nice and made the ride home comfortable. I am grateful for how much it cost being that after the tow I still have to get my car repaired. I truly had a great experience and would recommend you guys to everyone. Top tier service
Dalton was outstanding, courteous, and caring. He he arrived at the exact time he said he would. Which was less than 10 minutes. It was 9 PM at night, raining and we had two blown out tires. He made sure we safely got into our Uber before he left. He contacted me when he dropped the car off, gave me all the information. Dalton was an absolute Angel. He’s definitely an amazing young man and any company would me lucky to have him as an employee. 3 old ladies on vacation.
I had a fantastic experience today with the help of Megan over the phone, who kindly and professionally assisted me after someone fraudulently claimed to own my office building and had my car and my friend's car towed off the lot. This was a really stressful experience that Megan helped smooth over with empathy and compassion. I recommend this business highly and I'm glad they were the ones who helped me resolve the issue. Thank you!
If there were 10 stars I’d leave them!! Fast service & I thought it would take more than one truck but Dalton got it with a rollback! He was phenomenal!
Extremely professional, reliable, affordable & fast service! I would definitely highly recommend Allegiant to anyone needing a fast and quality tow service! From the call to get service to finish was 30 minutes!
I am extremely grateful for thier quick and efficient response to my son being stranded. As a worried out of state mom, they put my mind at ease with their friendly and helpful staff and extremely professional tow driver.
Thanks again!
Michelle Qualls
Excellent service at a fair price. They moved a Class B campervan for me, that I couldn't get started. He maneuvered around a big low limb, a concrete wall, and between 2 trees and parked it out of the way off tree cutters who needed that area for their lift truck.. Plus he did the work efficiently and pleasantly. Highly recommend
Fantastic service: We had to get our son's old van picked up and towed in, then evaluated and the battery replaced. Amazing service from Allegiant: Great notifications of time of arrival, professional service, the town truck driver (I think his name was Julian) called us to let us know it was delivered OK. They didn't try to upsell on a bunch of extra work. Absolute A+ service
These guys are AMAZING. They were able to rescue my work truck off an embankment with NO DAMAGE. They answered quickly, even though it was in the evening on a Friday. They told me what they were going to do and then they really did it. It took 3 of their trucks, as I was also hauling a full dump trailer of concrete. They are without a doubt the only towing company my business and my family will use going forward!!!
Nicholas saved the day! I was in AVL from Raleigh and had issues with my truck. He came quickly to diagnose my tire issue and then transported the car to the repair shop!
His service was great and we truly appreciate it!
Had a drivetrain issue on my truck come up on a road trip that left it unable to accelerate. Dalton from Allegiant Towing was dispatched to get us towed to the local dealership. He called to confirm our location and give us an ETA. He showed up quickly, got the truck towed where it needed to go, and took great care of us as well in helping us get to a rental car. He went far above and beyond, was extremely professional, and thanks to Dalton we were able to get back home the next state over in a more timely manner than we could have anticipated. I would highly recommend Allegiant and Dalton for any towing needs.
I’m a few days late to review. But they did amazing. Nothing bad to say about this company. Fast & efficient. Great communication. Great prices. Dalton did a wonderful job with great service and handling. He was and is very professional. They get the work done. Would highly recommend if you need towing that doesn’t cost an arm and a leg. I would use Allegiant Towing again if I have to.
Bud...our driver, is an awesome young man he made the drive from Asheville to Hickory and enjoyable experience all of the workers should be as kind as he is. He was a pleasure to meet.
Justin is the kindest, most professional and capable driver I could ever imagine. Not only did he pick up the truck in lightning speed, but dropped me off at the hotel, helped with my bags and even went farther by moving stuff out of the bed and into the truck to keep it out of the rain. Phenomenal first experience with this shop and thankful for the blessing y’all are. If I ever break down in Asheville again you will be my only call!
Conflict resolution
The owner is very understanding. I had my car towed there, and I suspected I knew what the problem was. An AC compressor and spark plugs. A misunderstanding arose when I was anticipating a quote, and they spent time running a diagnostic. Mr. Doom was very understanding, and waive the fee. I felt partially bad about because I know they spent time looking at it. I asked him if he could just discount the diagnostic for and he said no, and waived the whole thing for me so I might come back. Which I thought was really nice and very professional.
I asked if they could source a used compressor for me. Mr. Doom said in order for him to be able to stand by his work he only orders the correct and proper parts.
We we’ll be taking are cars back.
Cannot say enough positive things about this company. Our classic car broke down on the highway, they were okay with having it towed to their yard and holding it there while we waited for a part to be delivered. Alex came to tow the car and demonstrated exceptional care while hooking and unhooking it from the flatbed, and the group at the shop allowed me to use part of a bay to get out of the rain while I got it running again. They even recommended a hotel near the yard and took me there to stay the night while we waited on the part. At all times, everyone we interacted with was generous and helpful. Fantastic people who made all the difference when we were in need.
This place was absolutely amazing. They got me in the same day I called and were able to diagnose the problem with my car so fast. They were able to get parts in the next day. Cameron and Gillian were a huge help with getting everything set up for me. The mechanic, Patrick was absolutely wonderful. He kept me updated as an easy job turned into a much more difficult job. He worked exceptionally hard to get my car fixed properly. Everyone was super nice and helpful. I will definitely be using them in the future.
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