BMW of Asheville in
Clover Garden (NC)

BMW Service (in Arden area) is really a fantastic place to get any kind of assistance with your BMW. The person who welcomes you as you drive in, Morey, is the epitome of hospitality. When he opens the door to the main area, you’re greeted by the service personnel with a kind smile. Alfredo was very helpful with my beloved car. He informed me about everything that would happen and kept me updated. Kesha (who is the “concierge” as far as I’m concerned) was lovely to talk with and showed me how to make myself comfortable. Which was easy as there’s everything you could want in the waiting area. There’s even Chef Mo ready to take your breakfast (anytime of day) or lunch request prepared to order (until 3). My panini was sumptuous! There’s a plethora of drinks on offer as well as snacks, including ice cream! Leather seating, a tv, magazines of every type, and apart from a couple loud talkers, it’s mostly very quiet. I could have meditated if I’d wanted. My car required a part from another state, so I was given a beautiful loaner vehicle for five or six days. And when I retrieved my car it had been vacuumed in the front passenger area and completely washed. Just beautiful! Alfredo made certain that everything went smoothly and that I was happy with the results. He’s a very amiable and professional guy to work with. I’ll absolutely be back. (If only for a car wash and Mo’s amazing cooking!)

My first experience with BMW of Asheville was amazing. Mike was exceptional from beginning to end. It was going to take hours for my car to be ready. I was offered complimentary food from a real chef who cooks there regularly. I took advantage of the loner car that was available. The checkout process was seamless and Mike also made sure my service dates were on the calendar.

I purchased my BMW 740 ix two years ago and I have used BMW of Asheville to service the car. Their service department and my experience has been outstanding. Savannah has been my Service Advisor. She is very knowledgeable and goes beyond to make sure everything is properly addressed. I highly recommend the dealership, service department and Savannah!

I took my 24 MINI Cooper S to BMW of Asheville to get its oil changed. I still have free maintenance with my car, but I like to get it changed every 5k miles instead of every 10k miles. I did not want to drive an hour and half to my nearest MINI dealership. Since I way paying out of pocket I went to BMW of Asheville which is only a twenty minute drive from me. It also cost the same as what I would have paid at a MINI dealership. I was informed by my service rep, Alfredo that all BMW of Asheville will do for a MINI is change the oil or replace tires on one. I wasn't surprised by that but definitely felt disappointed. My car has a BMW B48 engine, and a BMW transmission. It has basically the same warranty as a new BMW. There needs to be a MINI dealership in Asheville. MINIs can be a rare car, but in Asheville they are not. I do believe BMW of Asheville is owned by Feilds which also has at least one MINI dealership they own. I hope they will consider adding MINI to their BMW of Asheville dealership. I am thankful they will change the oil in a MINI and recommend them to any MINI owner that doesn't want to travel over an hour to get an oil change.

Madison at BMW of Asheville has been fantastic to work with. My BMW 335is had an open recall, and instead of asking me to bring the car in just to confirm it was affected, Madison arranged for a technician to come to my home to verify it. That level of convenience and respect for my time really stood out. I truly appreciate the extra effort. Thank you, Madison — I’m looking forward to seeing you in a couple of weeks to get the recall taken care of!

Ryan and the entire BMW service team were absolutely outstanding. I brought my BMW X7 in after my timing belt snapped while I was traveling with my family from Miami to Sugar Mountain, North Carolina — a stressful situation to say the least. Ryan was incredibly helpful and accommodating from the moment we arrived. He understood that we were stuck mid-trip and went out of his way to make sure my family and I were taken care of. He and the team provided a comfortable place for us to sit, eat, and relax while the timing belt and water pump were repaired. The work was completed efficiently and professionally, and they managed to get us safely back on the road the very same day. I’m truly grateful for Ryan and his team for turning a bad situation into a smooth and positive experience. Highly recommend their service.

I recently purchased a new BMW from BMW Asheville and had an outstanding experience working with JT Williamson. I’ve known JT for years, as he previously served as the service coordinator for my wife’s vehicle, and I always appreciated his professionalism and attention to detail. That said, his level of knowledge, responsiveness, and service-oriented approach during the sales process went well above my expectations. JT was thorough, transparent, and genuinely focused on making sure the experience was smooth and enjoyable from start to finish. I would confidently recommend JT to anyone considering the purchase of a new BMW. A sincere thank you as well to the entire team at BMW Asheville for a first-class experience.

The sales rep I worked with was Barrington Clarke. He was friendly, extremely knowledgeable, a great listener, and a pleasure to do business with. All of the other people I dealt with in purchasing my new car were also very professional. I would recommend this dealership to anybody interested in a BMW.

I had a wonderful experience purchasing my Audi Q5 at BMW of Asheville thanks to JT Williamson!! He was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. JT took the time to answer all of our questions and made sure everything was explained clearly, which I really appreciated. Plus helped me figure out my Apple Carplay. I’m very happy with my purchase and would highly recommend JT to anyone looking for a great car-buying experience!

Shannen helped me for several hours trying to find the perfect car for me as I tend to be picky! She was so nice and patient with me. The manager Mark also helped me out a lot and was very nice and professional! I am so happy with my new car and the service from BMW. Highly recommended.

This was my first service experience on my new BMW and Savannah was great and I can’t say enough about my experience. Excellent customer service, clear explanations of work being done (including videos) and a great cafe to hang out in and eat while you wait for your car. I live in SC but bought my car at Asheville BMW and will continue to come here for service!! Highly recommend!!

I had a great experience working with Savanah in the service department at BMW Asheville. I brought my car in for a recall issue, and she made the entire process easy and stress-free. Savanah was professional, clear in her communication, and kept me informed on timing and next steps throughout the visit. Everything was handled efficiently, and the experience exceeded my expectations for a recall appointment. I highly recommend Savanah if you need service at BMW Asheville.

Ryan was very helpful with my regularly scheduled maintenance appointment. The female at the counter was not very professional when I arrived and my car was dirtier when I left than when I arrived. Some minor details that I think BMW would appreciate as I know that they prefer to hold a competitive standard.

My 2 year service visit to BMW of Asheville was excellent. I was met by a professional longtime service manager who explained the process that day and an estimate of the length of time it would take to complete the service. While I waited in their comfortable waiting area I was offered a breakfast meal prepared by their longtime chef-excellent! I reviewed several new cars and had a brief conversation with the sales representative of 19 years who recognized me first. Overall, a great experience treating me and my car with respect and professionalism. One of the best cars I’ve ever had!

Service was amazing as usual! They took care of a recall with no problems! Definitely an amazing environment and Alfredo my advisor was very informative of all processes!

Ryan was excellent. Very professional and helpful. Had two cars for recalls and one little hicup with the 325 that was quickly rectified. Cars washed very nicely, took care of a state inspection as well. Had a fantastic pork taco from Chef Mo while I waited. Very nice experience. Picked up a couple of nice metal signs from parts before leaving.

Norm - who I believe is the service department manager - and the whole team deserve a big shout-out for their assistance. I recently purchased a BMW from a different dealer nearly 8 hours away, who is completely unrelated to Fields Auto/BMW of Asheville. Without going into all the dirty details, the folks I bought it from messed up and I had some major brake squealing due to "brake dust" apparently. Since this was brake-related and obviously could be a big safety hazard, the service manager from the original dealership reached out and connected with Norm, who got back to us that same afternoon and let me know I could drop my vehicle off the next morning and they would work in the service between appointments. Not only was this not even their problem to begin with seeing as how I bought this vehicle from a totally different dealership - they went out of their way to fit me in during a VERY busy day (I saw at least 10-15 different folks waiting for their vehicle to be serviced when I arrived around 10AM). They even were able to look at my car earlier than they had originally suggested I bring it by, since I was already in the neighborhood. On top of all of this, the other employees I spoke with were all highly competent, professional, and helpful - every interaction from the sales department to the porters and shuttle drivers was impeccable. As someone who works in what is ultimately the hospitality industry, I am intimately aware of how difficult it is to maintain that consistent level of service and professionalism, especially across such a large staff, so my hat is off to the management and ownership for this location along with the entire team. To say I'm pleased with their level of service and how incredibly gracious they were with their accommodation of my needs would be an understatement. I will absolutely not only be continuing my service relationship moving forward with Fields/BMW of Asheville, but I will be purchasing any future cars from them as well. Thanks Fields team!!

Wonderful dealership. Joel R. was our salesperson and he was very helpful and responsive. No pressure, just assistance when needed. We definitely recommend BMW of AVL.

This is my 1st scheduled BMW service since Fields purchased the dealership. Everything was perfect. The technician explained all the details at the beginning. The work was completed is an efficient manner. Excellent customer service the entire time we were at the dealership.

Had a great experience buying and then getting to learn about the car, getting it set to me and they helped set up the app. I appreciated the time and talent of the Asheville BMW team, thank you JT. I am loving the X2.

Dear BMW of Asheville Team, I am writing to express my sincere satisfaction with the recent recall service I received on my vehicle. From start to finish, the experience was exceptional, and I wanted to share my positive feedback. In particular, I would like to commend Mike in the service department. His professionalism, knowledge, and friendly demeanor made the entire process smooth and stress-free. He kept me informed every step of the way, ensuring I understood the work being done and answering all my questions with patience.The recall service itself was completed efficiently and effectively. I was impressed with the attention to detail and the care taken with my vehicle. Overall, I am extremely pleased with the service I received and would highly recommend BMW of Asheville to others. Thank you for providing such outstanding customer service. Sincerely, Brooks Lawter

Being the for the first time, the check in process was a little confusing. When I arrived the drive lane is to small for people to get in and out when 3 cars are parked in line. Someone from their operations needs to evaluate this issue. Also, the person greeting you should be more proactive and letting you know the flow of what will happen next.

The Service Department was clean and professional and eager to help. Savannah and Ryan took great care of me and my car, not exactly looking forward to having my car serviced again anytime soon…though there is no better place to bring it!

Just bought my ninth BMW from BMW of Asheville today. Alex is a great client advisor. He’s honest, trustworthy, attentive, pays attention to detail, resourceful, responsive, and very loyal. I wouldn’t buy a car if Mark Miller wasn’t in on the deal. PERIOD. Love this fella! He’s very respectful, cordial, honest, and trustworthy. Michelle does an awesome job with financial part of the deal. She’s knowledgeable, thorough, and has amazing customer service skills. Fields Auto Group should be made aware of these three major assets to their team. I don’t even look at any other Brand other than BMW and I have such trust in my team at BMW of Asheville, I never shop at other BMW dealerships because I know the integrity of my team. Keep up the good work. Can’t wait to buy my next car!

Great service on my 2026 BMW X7. My service advisor Ryan was great to work with, and the tech that worked on the car was very thorough and explained everything completely. The service was done perfectly and on time. Couldn't be more pleased! Here's a picture of the X7 from when I picked it up at the Performance Center in Spartanburg.

JT was a wonderful and easy-to-work-with salesperson during our car-buying experience. He was incredibly knowledgeable about all the vehicles we looked at and made the entire process smooth and stress-free. On top of that, he’s just a genuinely good guy. We’ll definitely be back when it’s time to purchase our next car. Highly recommend!

I popped in to make my trade, we had agreed on the trade price so, I drove directly to get the car I chose. It was so busy, I thought maybe I should leave and return another day. Very inviting, friendly and calm. I sat down at the counter and had a salad prepared for me, chef Mo fixes breakfast and lunch free of charge. Very professional dealership. I was taken care of in no time. Brandon & Joel made my trade very easy for me. Debra in finance was super sweet & everything went quickly. I look forward to continuing my service with BMW of Asheville. 5 stars