I truly wanted to love this company and be a repeat customer. I found him in a holiday market while visiting NYC. Fell in love with the detail and design in his pieces. The piece I purchased was large and heavy. So he offered to ship it to me so I didnt have to carry it all day. I gladly paid additional to cover shipping. I asked what happens if it breaks during shipping and he said he would allow me to pick a replacement and he stands behind his products. I spent over $300 on this piece so it wasn't something small and cheap like you'd find in a store. Unfortunately when it arrived it was broken. He had only wrapped it in cardboard. No bubble wrap or anything to protect it. I immediately starting calling and texting. I was able to reach him around new years, but we agreed to talk after the holidays bc he wasn't in his shop at the moment to show me other pieces I could choose. Its now been 6 weeks since that call. I have called, texted, and emailed and gotten no response. I am genuinely disappointed. As a side business I do charcuterie tables for parties. I buy these sorts of boards all the time and I could have been someone who gave NYC slab significant repeat business. I wont be doing that now. The attached pictures I took as I opened it. Something about seeing cut cardboard as the only wrapping made me fear there would be damage so I literally took pics as I opened the packaging. I dont know if Im more sad this piece got damaged, or that I was clearly bamboozled. We spoke about how many years he has spent practicing this skill and how much he truly cares about his art. He thanked me for being a customer who understood what goes into each of these to produce the finished product. How can someone who sees his work as literal art, and I agree it is an art form, not protect it during shipping?
Beautiful product BUT I purchased while visiting NYC from the small shop in GCS. I bought 2 large cutting boards and was quoted a shipping price and told they would ship in time to reach me by Christmas. I’ve contacted the owner,Robert in an attempt to get a tracking number. Robert has been vague and dismissive about my inquiry. He has neither confirmed that my prepaid order has shipped nor provided me with any information about my order. Incredibly unprofessional and disappointing. Buyers proceed with caution. I’ll gladly change this review if and when Robert decides to resolve this issue. Meanwhile I would be cautious conducting business with him.
Check out NYCSlab at the Grand Central Holiday Market. Incredible reclaimed cedar from NYC water towers to create beautiful rustic ceilings, and dining and coffee tables from reclaimed fallen trees. Unique cutting boards and display pieces. Robert is a pleasure to work with!
Robert worked with my husband and I, and designed a headboard and matching nightstands. He did a beautiful job. The headboard is stunning (all wood!) and the nightstands are fabulous - all done in wood, with a cherry finish! He delivered and installed the headboard, too. Thank you Robert! Can't wait for the next piece we ask him to do!
Robert worked with me from concept to completion on a custom built Walnut filing cabinet that turned out great! He was highly responsive when I had questions and flexible on delivery. Highly recommend Robert and the NYCitySlab team. Thanks again!
Highly recommend! Robert is extremely knowledgeable about his craft and also very personable. I was impressed by the amount of wood varieties he had to offer and by the high quality of the unique products. Outstanding experience!!!
Thank you Robert & Derek for the wonderful help looking for the best slab - I got an amazing deal! The finish product came out beautiful, I love my coffee table and dining table. I definitely recommend to others and will come back to do more stuff soon!
Great service and very knowledgable. I went to Lumber yard and got surprised after seen Roberts place in Dover Plains, lot of top quality many spiciest of wood slabs, everything is easy to find. I found my 16’ slab for dining table in 10 min, this is how much good stuff is at NYcCitySlabs.
Robert took pieces of a beloved honey locust that had to be removed from our yard due to construction in 2016. He said drying would take two years. Two years passed and we did not hear from him. We began asking in 2018 about our slabs and each time he's had some excuse about why they are not available, why he can't find them for us right now and now, that they are inaccessible due to his failure to pay rent to his former landlord. We trusted Robert and he has hurt us. I cannot recommend him or his company.
Over priced, low quality and terribly rude service. That's what I got. I guess getting this from tree butchers is the consequence of the easy money in the "live edge" trend.
(Edited bellow to respond to the owner's response)
Are you paranoid man? Do you think I rented a car, drove from Long Island, wasted my Saturday because I was not serious? Have you ever run a business? People are not coming to engage in some drama or play games with you. Learn some basic respect. If you can’t handle the pressure of your job, you don’t get to throw a fit for strangers. And understand, not everyone is a noob coming to you with a fat wallet looking blindly to buy some cute rotten cracked “live-edge” for a grand. Yes - nothing you offered in the 20 minutes you were there were nearly good enough for their price and frankly, even though I tried hard to ignore your disrespectful attitude just to make something out of my day and the time and money wasted, at the end I decided I am not buying nothing from this guy, even if these mediocre slabs were gold.
I don’t recommend this place. In my experience, this is not a professional or honest place of business. You’ll be burned either way.
Great service and knowledgable. Husband and wife team are truly wonderful to work with. I got a few pieces of dark walnut and maple that are truly gorgeous for end tables/ coffee tables and couldn't be happier. Will definitely revisit.
The most amazing lumber yard I’ve ever seen. After much research and visiting tons of lumber yards in NJ & NY., I found this gem. Not only does it house stunning slabs of wood the owner, Mr Rising is such a great guy and really knows his craft. Love this place!!!!
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