This rating is based on customer reviews, inventory size, pricing, and service quality
In Savona, NY, Factory Motor Parts scores 76/100 with mixed‑to‑positive feedback. Many praise friendly, knowledgeable staff, strong inventory and availability, and competitive pricing; some mention the team finding parts not in stock. On the downside, several reviews report warranty refusals after an acquisition and criticize management professionalism, including poor in‑store conduct, hurting overall customer service perception. Little is said about wait times, and a few details appear inconsistent across reviews.
Needed to replace pads and rotors on a customer vehicle, which were still under warranty (just over a year old) and they refused to warranty them because " we don't do enough business with them anymore". Talk about standing behind your guarantee.
The Manager is a complete dush bag, blames employees for commercial accounts closing. Talks bad about some of the commercial accounts that are with them. Starts talking about politics in the middle of the store. Then yells at customers that don’t completely understand what there looking for. Then talks bad about the DM and why he’s right and they’re wrong.
5628 William J Bruckel Dr, Avon, NYTruck repair shop
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