Took my car in for an alignment and took longer then it should’ve and noticed the mechanics were out smoking most of the time our car was in. Got the car back and it REEKED of smoke had to air it out. And the car seemed like it was the same as it came in, absolute joke of a garage
Took my car there in November for radiator hoses,oil change and inspection.They did the hoseclamps.They did oil change and performed Evap smoke test and cleaned fuel filter neck.Picked up my car.Got home and looked at work order and realized inspection wasn't done,Called them and was told that because my check engine light was on that I had to drive my car a certain amount of miles for reset.I was told that after that I could take my car to any auto parts store and have them check to make sure it cleared.I thought that would be on them when I brought my car back for the inspection.The following day I was on my way back to Reagan's for them to do the inspection when I realized I had no heat or brakes on my car.When the tow truck came to pick up my car and take it to reagans there was heat and brakes.They said they topped off my antifreeze which they didn't because I had to stop on my way home and fill it.They only put on new radiator clamps ,charged me $95.00 and $90.00 for cleaning oil filter neck and $300.00 for round trip tow.I haven't driven my car since November because of whatever happened to my car at the shop.I usually don't say anything but I have been stewing on this since then. I feel robbed.Never again
I don't usually write reviews, but Regan's was so fantastic that I had to say something. I walked in with a nearly dead electrical system and they were able to look at my car, replace the alternator, and get me back on the road within a few hours- and all at a reasonable price. Thank you Regan's for taking care of me.
Took my car here cuz the horn was going off , along with the alarm and when you unplug horn it makes car shut down and not start when you unplug the horn . They told me I need a conputer and it would fix it . So I had it done . 1200$. Went to pick it up and still beeping . They said oh a button in your steering wheel and it’ll be fixed . So 150$ more , I had it done . Went to pick it up and still beeps . The guy calls me and says we can put a button it for your horn . I asked “ well when you unplug the horn , it makes the car shut down and not start, you sure this won’t happen “ , the employe assured me this wouldn’t happen , he promised . So 150$ more . Well what do you know . Not 24 hours latter the car won’t start for me to go to work .so I got I back to there shop again. 3 days latter they tell me they can’t find anything wrong with it lol . When I pick it up , it’s making a terrible noise , that it wasn’t making before I dropped it off for the 4th time . So I spent 1500$ to get the horn to stop going off . And they didn’t fix it . They basically just guessed with my money. And keept getting me to come back with promises of my car being fixed . Don’t take your car here , you’ll be throwing away your money . 1500$ latter and they didn’t fix a single problem they were asked to fix . Now I have a hole in my dashboard from the button he installed that makes my car not start lmao 🤣. So my car has the same issues as when I dropped it off except now it’s worse cuz it won’t start and I have holes in the dashboard and I’m out 1500$ . My car is sitting in my driveway not running because they are thiefs and con artist . They took 1500$ and didn’t fix a single thing . Then lied to me several more times with promises of solving the reason I brought it there . Didn’t even get a “sorry we took all your money and didn’t fix anything “ lol
Charged ninety dollars as an hour of labor when it literally took them ten minutes. To be clear, all they did was plug it into the system. Didnt give temp 10 day inspection. Wouldn't even fix our car and they had it for multiple hours, just sitting there.
Super awesome guy!!! Got to us in 30 mins and didn't charge us NEAR what we expected!! Cannot beat their service - just overwhelmed by their performance and hospitality. A+!
Needed a hood replacement and paint on a Ford SUV . They did an excellent job got the vehicle back and looked like new, detailed inside and out . I would strongly recommend Regan's for all automotive repairs
Would not recommend this shop for vehicle repairs.
Mechanic told me after doing a quick look over on my vehicle that he recommends i get a new motor. Seems like they just want the quick & easy business. Not ones that have to put much effort into.
I towed my car out of there and to another shop. They put the same amount of time into my vehicle as this shop did to determine the issues as to why my car wouldnt start. A seized alternator.
We had an accident in Ogdensburg and luckily car was towed to Regan's . We met Daniel next morning on Thursday and requested him if he can do something and make the car road worthy to get us back to Toronto on Sunday. It was almost impossible task(given they are closed on Saturday and Sunday) it leaked all the radiator fluid and fender, bonnet etc were damaged really good . Daniel agreed to take a look and told us he will try his best . To our surprise we got call on Friday that car is drivable back to Toronto. He charged very reasonable price and we could not believe that there are still such honest and trustworthy people in this business . All I can say is this small town is full of amazing people and Regan's are the best !!
On 2/7/23 I left my truck at Regan's to have a O2 sensor put in and have the lower radiator hose clamps checked because there was some anti-freeze leaking from that area on 2/4/23 when it was -25 degrees in the morning when I started it. The day I dropped the truck off, the service writer Austin called me around 9:30 and told me the truck was done. One of the hose clamps was changed last year so I asked him if they had to change the old rusted clamp and he told me yes. After I picked the truck up and got it home I checked to see what they put on for a clamp and the old one was still on the radiator hose. They didn't change either radiator hose clamp but they charged me for doing it. Today was the first day I was able to get to Regan's before they closed and I talked to Austin about It and he wouldn't do anything about it. He just told me they wouldn't charge me for something they didn't do but the same clamps were on the hoses that were on them when I dropped the truck off. I will never go back there to have any work done on any vehicle that's for sure!!!!!!
Jamie Hutchins
I can not explain how great the Regan’s and their employees are! They explain everything and are always there for your automotive needs. Mike Sarkin is first class!!! Not only did he sell me this sexy truck of mine, but he has even taken time out to help me with a fuse issue I had. The Regan’s are top notch. Thank you for all you do for my mother and for me.
Danny and his team are fantastic. They always took very good care of my father's truck. Danny has been such a blessing to us. Thank you for your honest services and caring for your customers!
Regan's Collision is a second generation, family owned repair shop that goes the extra mile to make sure customers feel they have some one looking out for them after an accident.
They recently made repairs to my vehicle of a self made scratch. Eric in the body shop did an excellent repair and Paint was done by Dan.
Would use them again if needed.
Didn't want to give them a star but had to choose one dropped my car off drivable now can't even drive it at all never had a worse experience in my life with a garage except this place. Never again will I go there
Did decent job on my car but also didn't take care of everything and charged me for things they just happened to forget to put on but then rectified half of that issue after pressing the issue.
Purchased used RV 5 yrs ago....Mr Reagan quoted a reasonable price for automatic leveling jacks with installation...when they were going to put them on he called and informed us it was double the price..from 1200.00to 2400.00...we also cut a deal to pay cash for a large part of the purchase price to save on sales tax...turns out we paid it anyway in cash...I can't help wonder if the government.got their 1750.00...my husband passed away recently and he always handled our finances ... I just discovered the sales receipt and discovered the truth...so be it..we owed it to the government...but I can't help but wonder if they received it from Mr. Reagan???.Will discourage anyone from doing business with him...
I buy my studded snows there every few years. I make an appointment, they are always on time, get it done in a couple hours. I watched the guy stud the tires, takes a little while. Very polite, clean showroom. Good magazines to read.
Purchased a 2008 Dodge Avenger SXT with 72,000 miles on it. 1 Year ago (9/2013)
It is now 10/14, and to be honest i've had 3 issues with the car this far. I gave them a 5 star review however and the reasons for that are as follows:
In the first 3 days of owning it we noticed a crazy sound coming from the front tires. So I pulled it into my friends garage, and we discovered that the lug nuts on all 4 tires where barely put on. Of course, we tightened them ourselves, but the next morning I brought it to the shop. The guys took it in immediately, and checked everything over to make sure there was nothing else wrong. Very professionally handled.
3 months into owning it, the decoupler pulley for the alternator went, and I brought it to the guys at reagens, and they had the part in within 2 days, and fixed it with NO CHARGE. Handled very professionally.
1 year into owning the car, and a weird noise is being made by the front right tire/assembly. I bring it to the shop, and they figure out what is causing the issue within an hour. It needs a new ball joint. Within 2 days they have the parts in, and 2.5 hours later worth of labor the problem is fixed. Handled very professionally. The total bill for this fix was $200 even. We also discovered that the ball joint went bad because of the detrimental roads in ogdensburg over this past winter. The absolute worst the roads have been in years.
I'm currently looking to buy a second vehicle, and i'm going to end up getting it from those guys, because if you treat them like the establishment that they are, they will treat you well. Anytime I ever have an issue, I call them up, schedule a date/time/ect.. and things get figured out and fixed.
Would like to thank Mr.Reagan, his daughter, and the staff over there at Reagens auto. They are most certainly up with the times, and do impeccable work.
1111 Paterson St, Ogdensburg, NYCar rental agency
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