What clients say about Kinetic Towing in Mechanicville (NY)
Had a starter die on my grand cherokee and scheduled a tow. Asked how much it would be and was told they had to see how many miles it was, figured they would get back to me but never did. Completed the tow with no problems then charged me $400 for a 30 mile tow (to be fair the jeep was 30 miles from their shop, but the drop off point was very close to their shop) called to ask if the price was accurate, got a bit of a run around but eventually was told the owner would call me back. Never received a call. Is what it is and paid $432.00
Had my wife Jane's car tired changed out. When we got the car to the Firestone tire company, they found the lugs improperly put on and stripped. When we contacted Kinetic, the man was rude, aggressive and defensive. Said the driver did it right (I don't know how someone in an office would know this - LOL) and that firestone was the problem (nice attitude). So rather than work out something that benefits both the business and the customer, they chose to be condescending, flat out were rude, defensive reactions and talked right over me. No sense to get angry or argue with ignorance. We will refuse payment with our credit card company and Kinetic will have to do battle with them. Foolish business move.....we would have been willing to work something out. Instead of this, the person we spoke to chose an ignorant business approach to his company's defective incompetent work. I caution anyone who would consider doing business with Kinetic. This sounds like a common practice on their part. Shame on that Kinetic rep that we spoke to. I hope he does not treat friends and family the same way.
Would also like to add that he told Jane it happened at the Subaru dealership(Really??), but then told me it happened at Firestone. If his driver did it correctly, and noted the problem happened prior, as he alleges, then why did they not put it on the receipt?? Why did the driver repeatedly hit the lugs with a pneumatic gun over and over again right in front of my wife (who is technically and mechanically sound?)
Business people who lie and do not stand behind their service, blaming others, are shameful. Read through the other reviews written on this site and you'll find an angry owner who lashes out at customers, says degrading things and takes no responsibility when things go wrong. Despicable reactions, some sound racist, and definite misogynist reactions to my wife. I hope this person will one day self reflect. He may be able to accrue money and wealth, but he is doing so on the backs of others. Again, shameful practice, shameful reactions to post and very sad human being. As noted from another post, "Bad People". Couldn't have said it any better:)
Great experience at an unfortunate time. Driver was friendly and funny! Took a little to get the truck there but for the price, can't complain. Thank you Kinetic for your help!
Had a sudden failure on my car and Kinetic was Johnny on the spot. Friendly and courteous. Definitely recommend. Don’t believe the bogus out of town TikTok reviews.
One of their employee almost caused an accident and instead of apologizing he punched a woman of color with her child in the car. With employees like this representing your company, it’s no wonder why your company is only rated 3star. No morals No respect! Shame on you all!!!
Threatening each person who leaves a bad review due to their experience with your business is childish. You are only showing why your business should not be operating. You, should do better.
White glove concerige service exceeded expectations. I've had a lot of slices in my day, but Kinetic takes the cake. Without a doubt, Kinetic is the one for the job.
Sped in a school zone, only to catch up to the car in front of them and tailgate and honk for a long distance of time. Only to pull over and assault a woman and try to destroy her phone. All captured on video AND there was a child in the vehicle. There are so many other tow companies out there. Do yourself a favor and use someone else. You can thank me later.
Kinetic Towing towed my bosses vehicle for us when we got 2 flats. They were very responsive showing up almost immediately. The driver was very professional and made sure to take good care of the vehicle. Would definitely recommend for any towing needs.
Polite, prompt, and very accommodating! Knowing I am new to the area, Noah went the extra mile & did his best to make sure I had arranged a ride home from the shop b4 he left.
Friendly and accommodating! We needed to reclaim some belongings from our vehicle and arrived just as the workers were pulling out and locking their gate for the day. They were so friendly and accommodating and, with a smile and a positive attitude, they reopened their gate and allowed us the time we needed to do what we had to do. We're very thankful for good people like these!
I needed a tow yesterday morning and the driver was so kind and helpful. I was very upset and he turned my whole mood around. A very good experience. Even said he was new to the company, I was very impressed. Highly recommend.
Today I called Kinetic Towing because my car would not shift after dropping my son off for daycare. I was blocking traffic, and had already tried to fix the problem but was unable to do so and needed to get out of the way and to work. They sent a tow truck immediately, but the person on the phone listened to the problem I was having and sent me a video that helped me fix it myself. This allowed me to get to work, and not actually need a tow truck.
Called to ask a question about picking up a vehicle and the person on the other end of the phone would not let me speak and told me i had to figure out another number to call and he did not have it. He hung up on me before i barely told him my name. 940am Wed. Sept. 6th 2023. I have never been spoken to like this and i have worked in the transport business for 10 years. We are a transporter coming to pickup a vehicle sold to a dealer and this is the address given to us.
Excellent service! I would give 10 stars if allowed. Eric and Kinetic service team came to rescue my dead car while no other towing companies were willing to do so in Ballston spa - Malta area during the 2022 Labor Day weekend. Professional and responsible, super friendly and hassle free experience. I would highly recommend their service and Eric indeed is 💯! As he said, see your car in better terms next time!
My car was towed by Kinetics after an accident. I worked with Jim, who was very kind and knowledgeable. He offered excellent customer service which helped to make a bad situation less stressful.
Earlier today, my vehicle’s steering wheel and brakes had locked up on me in mid transit as I were driving with my husband traveling back home nearly an hour away which had caused me to lose control of my vehicle and coast off to the side of a busy traffic road with barely no shoulder without being in or causing a fatal accident. Although I am covered under my vehicle’s warranty as well as have “full coverage” on my vehicle which includes “emergency road side assistance”, I tried exploring both options of seeking reasonable and immediate emergency road side assistance being that my vehicle had completely disabled itself from functioning other than my hazard lights. As my husband and I waited patiently for nearly 5 hours for our emergency road side assistance tow through our insurance company that “never” assisted us as we waited to nightfall, in the pitch darkness and cold pouring rain on the side of the road, we ended up meeting a young man named, “Nathaniel” whom had stopped to assist us and highly referred this towing company in whom he’s employed and whom spoke very highly of his employer, “Jim” after explaining our dilemma. Long story short, we called “Jim” and spoke to him and he was very pleasant in assisting us within 10 to 15 minutes. He sent a very pleasant young man as well by the name of “Dale” whom not only towed our vehicle but got my husband and I safely back home 🤗 This company and its employees are a reflection of itself on “Excellent Quality” in Customer Service and especially during this pandemic and I would greatly utilize them again and “highly” recommend this company to anyone in need in the area that’s in need of tow. Thank you again, “Nathaniel”, “Jim” and “Dale”! May God continue to Bless, Ya’ll 😇💕
Called up to have my dead car towed to a dealership. They showed up 15min after calling and actually got my car to start not requiring a tow and saving me money. Great experience from person on the phone and followed up with the same level of great service from the person they sent. Hopefully I don't have the need for their service, but if I do they will be the 1st place I would call.
dishonest business. charged me an outrageous price of $267 for towing my car. When I objected the price, the man said he told me the "ballpark" price before the service, which he never did. My friend, who was also at the site of the towing, also confirmed that he never gave me a "ballpark" price. The man's face became really red as he was caught in a lie but of course insisted that he did. Avoid this business and look for a company that doesn't lie.
Had the pleasure of working with this towing company recently to bring my Mercedes from Mechancville to Cohoes. They were very friendly and professional from start to finish. I couldn't be at the address when the car was dropped off. When they arrived there they called me to verify it was in fact the correct place since the drop off location "didn't look quite right", (I had the car dropped at my deceased brothers closed auto shop and lot which hasn't been occupied in a few years therefore it does have an abandoned look to it, however, we still own the property but I did completely understand their hesitation) Their concern for the safe drop off location of my vehicle was much appreciated. The best part is, the price to tow was hands down very very reasonable. I wouldn't hesitate for a second to use their services again.
Very unprofessional. Discriminating my nationality.
Yelling like someone was cutting him. Only after I calmly told him that I don’t need his attitude, and that he needs to act like a professional because he was the owner.
If you guys need your car towed, this would not be your choice. This is the worst facility I had to deal with.
**I truly recommend Kinetics towing , to those looking for exceptional service...I am so happy with this company. Jim the owner cleared an issue that was minor to my vehicle it was damaged and Jim took care of the issue. Thanks so very much , he's an awesome professional business man.
Sincerely hassle free. "I highly recommend this company,"** Kyle is awesome as well. God Bless always!
Excellent service!
They were on time, professional, reasonable for location delivery, and ensured excellent care in loading my vehicle on and off the flatbed.
I highly recommend them! Check out their website as they offer more than just towing services.
If I ever need them again, Kinetic will be my first choice!5 stars and I recommend to my friends and family!
Thanks Kinetic!
Jim was amazing. I called him at 5am on the Friday of a snow storm, stuck in a Ditch. He got to me within 20 minutes.
I highly recommend this company as we've used them before and they are always good. But Jim made me want to write a review!!! Thanks Jim,
from the Stewarts worker that also has to work, no matter the weather!!!
Jim towed me from an extremely busy intersection at 5:45am on a Sunday morning. He got to me in less than 20 minutes after I called him. He was super friendly, super helpful, and I couldn’t be more appreciative.
They have the worst customer service. After they towed my vehicle they asked for my driver’s license to make a photocopy. Next day I noticed they never returned my license. I called the next day and the female that answer the phone said that there is nothing she could do...I drove to their office (unannounced) and knocked on their door and there was one of their drivers watching TV. He first said that they did not have my driver’s license, but after I insisted somehow he found it.
I usually don't write any negative reviews, but this people just have the worst service.
Website
