Advance Auto Parts in
Oswego (NY)

I always purchased my tools and equipment from advanced auto. They're helpful employees always help when you need. That's the reason I love this place

Love this place everyone here is always so chill

We called this store 4 times THIS MORNING and not only were we hung up on TWICE, they swore at us, and then told us wrong information. We needed a part which was listed on their site as available and instead of looking for said part, they told us we had to replace the entire drive shaft, which isn't the case. Needless to say, we called their partner store and they had the part and even said we could come look at it before purchase. Thank you!

A great big thank you! I wish I could remember the names of the wonderful young women who helped me in the afternoon of Feb 4. I brought in my father’s dead car battery, ready to purchase a replacement. They identified it as an AAP brand (I didn’t know, it was a coincidence to me) that was probably under warranty but sold through Cole, who would have to handle the replacement. They checked to see that Cole was still open at that hour and I was on my way. I feel bad they didn’t make a sale but they couldn’t have been more helpful. Thank you!

Wonderful staff !!! Always a pleasure to go into the store :)

Worst coustomer service I've ever had. The manager of the store challenged my father to a fight because he didn't believe he was in the wrong Other lady that works here shoots her mouth off over the counter this store needs to be investigated by corporate

Got a flat tire while in the area to attend the Sterling renaissance festival when my cat received a flat tire. Not at the festival, but at the campground I was staying at. I recommend you attend the festival if you haven’t gone at least once. It is a great time. Anyway, my friend drove us nearby 30 minutes so I could get parts/tools and advice about what I could do to stop the tire from leaking more. We arrived about 45 minutes before the closing time which was posted on the door as 9pm, as well as on the internet as 9pm. The lights were on, however, the door was locked and no employees were inside the building. We knocked on the door and the window for about 10 minutes and called the store twice, and no one answered. This endeavor was fruitless and a significant waste of time, energy, and gas (which is currently almost 5 dollars per gallon). I recommend traveling further up the road to the autozone or walmart to get anything you may need for your vehicles if you are in need at a later hour.

I ask to check my battery and he screams “FOR”in broken English. I didn’t understand him at first. He then says “for what vehicle” in a slow condescending manner while rolling his eyes. Then sarcastically says it takes too much time to change it while employees are just standing around. Turns out to be the manager on his shirt! Well you just lost a customer with 9 vehicles. As I’m leaving I remembered him from steamers always loud and obnoxious while getting free drinks from his son bartender. Typical drunk who’s miserable until that first drink of the day!! Steve

We always check advance auto first for our parts.The staff is polite and helpful

The manager of the Oswego location , Louis, has the best customer service ! He goes above and beyond to help me with any needs I have for my vehicle ! He is simply the best . Customer service 5 stars !!

Usually never have parts in stock and way over priced.

Ok, clerk was quite arrogant and advised me to not follow my car makers recommendations for oil type,which I did not follow, definitely not the store it used be,hope they get better

I like how fast they can get me the parts I need

Very rude customer service went in there with check engine light on I asked him can they do a scan they said no you can do it yourself he said. Come back when you get a code came back and he told me to Google it

Bad Corp policy. Obvious purchase from the organization. Item is defective under warranty and the store will not honor warranty because it did no come from this store. Replace their defective battery from another auto parts store.

Good inventory and customer service, pricing on parts I think is a little higher than some other local auto parts store. The counter guys really do a good job in store and on the phone. Good location & easy parking, They are very good about recycling used motor oil. Overall very satisfied.

The people here are very helpful and I must say polite.

I was shopping around for a new battery for my car. I spoke to the store clerk and he advised me to go online and purchase the battery from the advanced Auto website instead, because when you make an online account they give you a 20% off coupon code. So I made the purchase online and picked the battery up at the store. It took only a minute for them to retrieve my order and I was on my way with my new battery. That 20% off made them the cheapest out of all the other local auto parts stores.

Such a pleasant experience! Came in the store and was immediately assisted. The employees were so helpful and helped me get to the bottom of my issue quickly. Would recommend this place to anyone that is looking for any car assistance/parts - MUCH better than the Autozone in Oswego.

Great prices, employee go above and beyond to help customers, and friendly.

Store always has the parts I need and come I looking for. Pretty good personnel overall except for Darren. He is a disrespectful piece of garbage and I hope he gets fired for treating his customers so poorly.

Helped my college student daughter. Replaced her battery at no cost because it was under warranty even though it was not purchased at their store. Hope they enjoyed the pizza I gave as thanks while I was up for graduation.

Good personnel that are actually pretty knowledgeable. The store itself doesn't offer the greatest selection and isn't in the best condition.

Great service and wonderful people can answer almost any auto related question of the tops of their head.

Good people with all the options as other auto stores

Nice that they can sell you the part you need! But when that part is no good and the labor I got paid for for putting it in,Now I have to take all apart to replace on my own Time and cost me money thanks Advance for the Fu--ing,One Satisfiled customer

The entire team has been amazing every time I have come in for help. Great prices compared to local businesses, but what I like the most is that ""THEY ARE MILITARY FRIENDLY"". Advanced Auto in Oswego gets my business solely on appreciating those who served our country, along with a very knowledgeable and courteous service staff. Thank you