Vails Gate Tire & Auto in
New Windsor Township (NY)

the son is great!! his parents on the other hand… got a tire and rim replaced here back in 2024 and my experience was horrible. when it was time to pay, their machine kept declining it the payment. i had the money, showed them i had it, and everything. on my end, the money even came out of my account, but on theirs it “didn’t go through.” we kept going back and forth, and the mother just kept huffing and sighing, making an already anxiety provoking situation even more stressful. i even was calling my bank like crazy, but it still wasn’t working. then the father said they were gonna take the new tire and repaired rim off and put the spare back on. as soon as i got MY father on the phone (im a young woman) they suddenly backed down and left the tire on. i ended up having to go back to the shop and pay in cash just to get out of there. i never went back. after all that, my TPMS alert kept popping up on my dashboard. when i brought it up, they told me it would eventually go away. it never did. i took it to my dealership and found out the sensor was actually missing, and a replacement was gonna cost me extra. which would bring my total to $901.51. but i never got to replace it, because not even two weeks later, my car was totaled when it malfunctioned on the same side they had worked on. not blaming them for the accident, but it was a wild coincidence. i hope nobody else has to deal with what i went through with them, so i am sharing my experience.

As a first time customer, took my Subaru WRX in for an oil change and inspection. Was informed I would need to replace all 4 tires to pass inspection (not a surprise, I knew the tires were due for replacement). They were able to get my tires ordered at a lower price than I saw online and installed the next day. The shop provided fast, friendly, and transparent communication as needed. I could not have asked for a better experience and will definitely be coming back in the future!

Today I had an appointment with Vails Gate to have brake pads replaced and an inspection. Before anything was done I was informed that I had a my driver's side directional light out. I had the bulb and asked them to install it. I was told that they don't do lights. I'm complaining because I feel if they cared about real customer service they would have accommodated me. But no they didn't. Of course it's there choice. I can tell you that I will never again return. I guess real customer service doesn't exist anymore. They just don't care. By the way Mavis did it and did not charge me. They also did my inspection and brake pads. That's real customer service...

Incredible service. Very fast and efficient. I’ve been going to Vails Gate Tire and Auto for 4 years now for my brakes and rotors. I am never disappointed with the service.

My moms car was making an awful banging noise, she took it here because she saw the good reviews. She was told she needed brakes. I was on the phone with her when she picked her car up to drive it home and the sound was still there accompanied by another loud banging sound. She called the shop back and said uh oh my car is still making the sound I came in with, did you drive it and hear it? "We don't drive customers cars, it's a liability" Um okay but how do you then diagnose and fix the problem? Are cars not even going on lifts? Is this truly an actual auto mechanic shop? We're confused. Anyway she was charged $450 for brakes when meanwhile her entire undercarriage was rotting away and had the car even been inspected in the slightest it would have been obvious the damage was so bad the car was undriveable. So not only did she spend $450 she left in an incredibly unsafe scenario that could have turned really bad on her way home. Thank God for the second mechanic who properly diagnosed the car!

I have been coming to Vails Gate Tire and Auto since it opened. John and his 2 sons are honest, polite and do wonderful work. Wonderful family owned business. I would highly recommend them for anything tire and repair related !

I’ve never written a review before but with my past experiences of tire shops this called for it. I’ve basically been to every shop around and all had the same awful experience. Make an appointment, they say it will take an hour and a half, then somehow takes 3 hours or something is wrong or they broke something. This experience was the complete opposite. Went in without an appointment and they had my tires ordered the same day. From the time I got out of my car and got back in it was 45 minutes. Staff was respectful, informative and wasn’t trying to upsell anything. My car had some suspension issues that I was aware of and they couldn’t perform the alignment completely so they didn’t charge me. The tech that saw the issues gave me his honest opinion and nothing else. This tire shop was the first POSITIVE experience I’ve had ever. Should be the standard for all. I will never go to any other shop especially mavis. Absolute nightmare over there.

I absolutely love John and his family. Such a wonderful business. Everyone is so accommodating and courteous. Very prompt and experienced service. You can trust John and his family to do the job well. I refuse to go anywhere else. They are like family. ❤️

Buying new tires was so easy at Vails Gate tire. Alex was very knowledgeable and helped me pick the right tires for my vehicle. I dropped my car off and a few hours later it was ready. Such a pleasure to work with friendly, professional people

Vails Gate tire and Auto has been my go to for a couple years now. They do superb work and always accommodate me working with my schedual. They are always up and up and readily on the draw with communications and input on your work order. Very nice family run buisness! I won't trade them Because they are ?%. Deb

I purchased 4 Continental Pro Contact tires with John. He did a great job explaining this run-flat tire selection for my BMW 550i GT. They look great and feel fantastic on the road. I will be back for my NY inspection.

What an Amazing Shop and Amazing Family This family owned and run business deserves more than 5 stars. They are kind, warm, honest, diligent and their work is stellar. Their facility and shop is clean, well organized, they work with so much heart to the satisfaction of every client and the most important thing is that they value every customer and your vehicle is as important as if , it were their own. The whole family has a wonderful smile and hospitality that you will always feel welcome when you are in their shop. We will never choose any other business except Vails Gate Tire and Auto.

Excellent service by this wonderful family business. John, his wife and sons are truly a delight and they do excellent work. Not only tires but all vehicle repairs can be done and you won’t be disappointed!

Fit me in quickly when I was in need of an inspection and tire change and alignment. Got the work done quickly, but more importantly, correctly. Unlike a lot of places around here, didn't look for problems when none exist (looking at you Arlington Tire and Auto). Was a 1st time customer and will now be a longtime one .

A reliable, friendly, honest family business. Ive been here several times for small leaks to double checking other company’s work. They work quickly and are straightforward about what they found and how they can help. They recently caught not just one faulty repair from another company but pointed out how two other tires were damaged and potentially unsafe. I always recommend them when people need tire service.

Recently purchased tires online and brought them here to dismount my old tires and mount and balance the new tires. I had an 11:30 appointment and I was back on the road at 12:10. Great service and very friendly. Advised me to come back after 25 miles to re-torque the lug nuts. Well done!

When I brought my car in, they determined they did not have the tires in stock. I was able to locate tires and they were happy to install only for me. I watched them interact with others in the shop and they were professional, friendly and efficient. The work was done quickly and well while I waited.

I live locally and called last minute to have an inspection on my F150 truck today. John was very friendly and took me in right away. His son printed my receipt and explained everything to me. The service was professional, honest, and overall very pleasant. It appears to be a family owned business and I highly recommend them; they all greeted me and were very kind and honest. I can honestly say I enjoyed my time there and was made to feel welcome and comfortable. Also, the shop is very clean, the employees were very careful with my new truck, and everyone was extremely professional. I've been to many car shops but this is hands down THE BEST car shop around! I will absolutely be a returning customer!

Met owner John and his family fir the first time tdy. Great experience. Went in to make an appt for tires and alignment never expecting to be taken care of right away but, that’s exactly what happened. Great price on tires and service. And probably the shortest wait time I’ve ever experienced. I happily recommend this business and will be a regular customer.

Very helpful staff with great pricing on tires. I bought some winter tires from them in the summer and had them installed in November. Service was quick, friendly, and thorough. Both times they loaded the unused tires into my car in bags so the tires didn't dirty up my interior, which was I really appreciated! I will be going here for all my tire needs.

This was my first time visiting shop; needed my tires checked for a leak. It’s been a long time walking into a business being greeted with a friendly smile and having someone service you in a nice friendly manner. Called on phone to check status of my car and I spoke to John, what a nice man. Took his time explaining what was being done to my car and not trying to brush me off and hang up. Called again spoke with Valerie again nice, warm friendly. I had such a great experience that I am going to make an appointment for new tires. Great service. Highly recommend!

Outstanding service! I called this place for new tires based on the great reviews and was really impressed! Alex was very friendly, helpful, patient and professional over the phone and knew who I was when I showed up in person. They were able to put the tires on within an hour and I didn't even have an appointment. The owner and his wife were also there and were so warm and friendly. My bf who lives in the city helped me drop off my car and he said he'd never seen service like this. This will be my go to place from now on for any service I need on my car!!

Five stars isn't clearly a justified amount. I was there on election day because I had brake issue. John the owner along with his wife and son took care of me and had my brakes done and oil change quicker than it took to vote. I would definitely give this review 10 stars. John is a hard-working and trusting man. The prices were way more than reasonable. I would definitely recommend and if your not going here you are going to the wrong place.

Excellent excellent excellent excellent excellent excellent excellent service. Traveling and visiting family, possibly moving up here, and now I found my one and only spot to go to for my tire and part needs. They were more than courteous and kind, and their professionalism was at an all-time high to where everybody should be taking notes from them. They got me in quicker than 3 minutes serviced my tire repair within 5 minutes and paid in done and a total time of 25 minutes. I will definitely be back for all of my purposes a car and Auto needs. They are also willing to work with you when you are financially in trouble and they will work with you. Definitely a big plus and they were very very very friendly to my little girl. I showed her where the play area was and they asked me to if I needed anything to let them know. They walked me through the entire process never once failed to make sure everything was okay okay and that I understood everything. I recommend everybody and nine counties go to and only go to these amazing people.

Fast, friendly, and affordable family business. I got a puncture in my tire and first went to the big name tire shop around the corner. They had a long wait and are notorious for poor customer service. Luckily, I decided to ditch the chain and check out Vails Gate Tire instead. They had the correct tires in stock for less than what the other guys were charging and had me out in 20 minutes. I also love that it’s a family business with a father, mother, and son working together ❤️

Excellent service! The staff is very friendly. They took my vehicle in quickly, performed great work, and they had me back on the road after a short time. Their prices are very reasonable. I am very happy and I will definitely come back for future tires and work on my vehicle. I highly recommend this business. Thank you!

Best customer service ever! I got my new tires from them and the service was quick and the best price around. I also want to thank them for helping me today when I locked my keys inside my car at the gas station next door. They let me use their phone and helped me contact the insurance company (my phone was inside my car as well). Thanks again and I will be back soon to get new tires for my husband's car. I highly recommend their services.