MAC's Antique Auto Parts in
Lockport (NY)

I'd leave ZERO stars if I could. Placed an order nearly A YEAR AGO which they couldn't fulfill because the parts weren't available. (So why were they marked 'in stock' on the website?) I asked that it be cancelled. No Problem Here we are today I have been charged for my order and I'm being shipped a load of parts that I have already got elsewhere. I can't afford the $500+ especially for stuff I do not need. TERRIBLE COMPANY They do not answer phone calls or emails, and when they do the person on the other end can't help or they just refer you to someone else in an endless circle. DO NOT BUY ANYTHING FROM THIS PLACE

Nightmare - Find Somewhere Else to Order! Crazy long wait times (as in one-hour). Current order was wrong twice now. Folks are nice and sympathetic, but their warehouse and fulfillment is totally worthless. Could be the new Eckler's touch. Save yourself the hassle and look to see if someone else stocks the item. I also received 13 confirmations as a follow up to my order!

Unable to track or cancel my order now 20 days out. Tried to call several times and used their online inquiry but long holds and no response from emails? Their message while on hold states "outstanding customer service". I think not. I have now been on hold for 36 minutes and counting. There are many other options out there. I suggest using them and avoid Mac's & Eckler's. So frustrating!

Short version- avoid buying from macs at all costs. Google forces to give a star, every 1 star in these reviews, would really be 0 stars if possible. So really they are currently at a 1.3 stars... Long version- I've used macs for years. It has been a steady decline in customer service and satisfaction over the years, even before ecklers took over. The customer service is the worst I've ever experienced in any industry, and they choose not to fix it. 10 years plus of issues and they figure a way to get worse every year. At this point, I scratch my head and wonder how a company can do this bad, and yet still be in business. Buyer beware

I ordered a part that they said would be to me in 3-7 business days, and also said I'd get an email letting me know when it shipped. I got no such email. 10 days after I ordered the part, I contacted them about it, and what I got back was an email back saying, "Oh, your product is backordered-- it will be another 3-4 weeks." No offer to refund my money or to cancel the order. Like don't you think that if you're not going to honor YOUR OWN TIMELINE that YOU SET-- you ought to let your customers know????? You'd have just not communicated with me for a month-- and then one day it would just show up at my door? Horrid communication, and you clearly don't value your customers. In this day and age of online ordering... THE WORST. I still don't have my part. Your antique car will be twice the age by the time the parts arrive-- oh, and they won't let you know they're going to be late.

Ordered part Sunday evening. Wrong shipping address (my fault). Called first thing Monday morning to get address changed. MAC's refused to change the address - said since I bought from them through eBay, to call eBay. Of course eBay couldn't help; MAC's is shipping the part, not eBay. Tip: Don't believe any BS on MAC's hold recordings about how much you mean to them.

I've ordered quite a bit through them. The products are of decent quality, however verify what you are buying! I bought door cards that were sold individually. They came as a pair, and the oversized shipping made it impractical to return the second set. DO NOT rely on entering your year make and model to get the correct parts. I have ended up with multiple parts that are wrong because I assumed I was ordering for my car. I was wrong again. Then I ordered transmission cooler lines and I verified with one of their experts that I was ordering the correct part. I received them and they were completely wrong. Their customer service rep turned me over to his manager, Shakina Blow. She has been the most useless customer service professional I have ever worked with. She does not listen, she does not attempt to help in any way, and she is almost impossible to get in touch with. If there was any other place to get parts for my Falcon I would gladly use them over MAC's.

I put a substantial order in for over 20 items some been more expensive items like a windscreen, carpet and seat covers all advertised as available on their website. after weeks with no confirmation other than the automated receipt for my purchase i attempt to reach out with no response luckily i used paypal and entered a dispute with them and that was resolved but 4 months later i have received an email saying my order is ready and to send payment through. in this extended period of time i have made other arrangements because im not going to sit around in hope that some poorly organised company may one day be able to fulfill an order for items that are advertised as available on their website. at least they were understanding when i said due to the amount of time i have made other arrangements. I wouldn't bother using this supplier especially if you business that relies on efficiently procuring parts to carry work for customers but i guess if you can afford to have a car sit around for 4 months of uncertainty go right ahead.

Ordered a part on a Saturday. After no shipping info after 5 days, I inquired about the status. Was not shipped yet, and was on Backorder for at least another month. Wow, that may be info I need to know. Cancelled order and purchased elsewhere. Guess I should have looked at review rating first. Lesson learned.

Purchased a new am radio for my 65 Mustang, order was placed through Mac's catalogue, item was shipped from Eckler's in Florida picked up the radio at Mac's after installing the unit it was not operating also a negative bench test, at my cost i returned it to Florida. I was refunded only 75% of total cost and after a 1 1/2 waiting Phone call to Florida i was told it was due to a restocking fee. Canadian customers be advised try to order from Mustang dealer at the mustangdepot.ca

Worst customer service experience ever! I needed help finding the correct spring units for a 1928 Model A and have been waiting for 2 weeks to get a proper response. I got one reply over a week ago from Daniel Jenkins asking for some information. I followed up right away but he's been a ghost. I called in a couple of times and talked to one rep who said that "Daniel didn't forget about you and he''s still researching." Ok, can he at least reply to my email and tell me that himself? At this point, I've sent 5 follow up emails and have not received one response from him or anyone else. This was a potential order of $1K plus and apparently they are not interested. What else can a guy do, but leave this review and move on to their competitors. So unfortunate, but looking at the other negative reviews, maybe we dodged a bullet. My advice = look elsewhere!

I ordered parts online for in store pick up. Everything I ordered was exactly as ordered, pick up was seamless and the staff was very pleasant to deal with at the store. The only reason for four stars instead of five is that the online ordering which is handle through Eklers autoparts is very clumsy and communication through them regarding the order process was poor. I had to contact them to find out that one part was going to be delayed for a couple weeks, not a problem just the communication was poor from an online perspective. the store experience was perfect.

Do NOT do business with this company!!! They take advantage of the disabled and have extremely poor customer service. For Christmas my dad wanted some auto parts so I assisted my disabled mother in placing the order. Within a few days of placing the order we found out my sister had already bought the same auto parts. I immediately called Eckler's Industries to cancel the order. Unfortunately half the order had already shipped. The woman I spoke to in the sales department guaranteed that my mother would not be charged the $16 in shipping or for the return and that she was canceling the order and that she could just return the item. Once the item arrived, we called the company to let them know the item had been received and that we would be mailing it back. To our surprise, there was no return shipping label. So I then called the company to get resolution because my mother can't afford $16 in shipping costs plus $14.20 in shipping cost to return the product. When I called, the customer service representative was extremely snarky when I explained what we had been told about shipping. She said she would have to review the phone call and that the former representative shouldn't have advised us that my mother wouldn't be responsible for shipping. So, she then proceeded to put me on hold for 45 minutes while they supposedly pulled the call. She finally came back online and said her manager was reviewing the call and would call me back and that if we were promised that we weren't responsible for shipping then my mother would be reimbursed. Considering that was exactly what was said, I had full confidence that my mother would be reimbursed. I was then called back by Kelly and she left me a message telling me that none of this was the companies fault and they wouldn't be reimbursing anything. She never even mentioned listening to the phone call where we were promised free shipping. She proceeded to say if you have further questions call back and anyone can help you. Considering the matter is not at a resolution, I would've thought I would be able to speak to her about this matter. No such luck. I called back and the representative said I couldn't talk to this manager or any manager. It's pretty sad that when someone that is disabled like my mother makes an error and then is promised something a company like this doesn't follow through on there promises. Now my mother is out almost $30 and she is on a fixed income. I also want to add, when we placed this order, we placed it with Mac's Auto Parts but when we received emails they have been from Eckler's Industries. My dad places orders with Mac's all the time. He spends plenty of money and they are willing to lose a valued customer over $30 in shipping costs. Talk about Merry Christmas and Happy Holidays. Please, please be aware before you order from this company. I do want to note I received the following response to the above posted review: In this business we are willing to take the hits such as these, as there are times that we simply cannot give the customer what they want. I am sorry that you are not happy with the final decision but that will not change the decision. The financial responsibility does not necessarily have to be your mothers, the different carriers that are available to return the parts will accept payment from you or your sister as well, so that your disabled mother would not have to pay the shipping back. If you and your sister split the fee,  it would hardly be noticed. It would most certainly be a relief to your mother. Eckler's bought Macs auto many years ago. We did not change the name, so when you place an order with Macs auto you are actually placing an order with Eckler's. If there is anything else we can assist you with, please let us know. Thank you and have a great day, Stormie A. Customer Service In response, all I asked is that they listen to the recorded phone call.

We bought a 64 Mercury last year and ordered from them a couple of times. Even though CS is really bad (no response to mails at all), all shipments came quite quick (sometimes only 3 days to Germany) and the parts were OK. Shipment to Europe is not cheap, but airfreight...?

6 orders doing a major resto on my camaro. only had one order issue and the staff were quick to pick up on it and fix it. I was able to go to the store from Canada and pick my items up to save international shipping costs. Special thanks to Felicia for her customer service well done

I'm fairly certain that none of the employees at this company know anything about cars. Ordered a suspension kit which took several weeks to arrive (would have been fine if I was notified it would take that long), kit came with no parts list, no instructions. Asked customer service several times for a parts list. The very vague "description" on the website is all you will get out of them. Given the options chosen when we ordered, we are pretty sure we're missing parts, but even the vendor that makes the kit will not give a parts list, nor instructions beyond a couple drawn pictures with no words. Been asking customer service for help for a couple weeks now and they've just stopped answering me when I ask for them to contact the vendor for information. We've tried directly and gotten nowhere. Best advice- only buy simple parts from them, or go somewhere else reputable where the employees actually know something about what they're selling!

Mac auto parts sent me two left visors for my Galaxie. I returned one of them and they sent out a right side no problem. I installed them this spring low and behold they did not match side to side. I called customer service and they informed me you only have 60 days to return an item so they cannot help me. Ecklers company will get nine of my business ever again they care nothing about customer satisfaction. they have ruined both Mac and Deerborn Classics just more corporate greed

Part descriptions on-line and in catalog have no details, and pictures are poor. Customer service reps have no additional info. I've ordered parts here and have not been satisfied with what I received. Shipping is expensive (and slow) compared to other vendors who offer free shipping when buying $100 or more.

Slow shipping I'll start with my disappointment. I called on Tuesday 5/23/17 & spoke to a Debbie. She said the part was in stock & would be shipped the next day 5/24 from Florida with 2-3 day shipping. With the holiday coming that weekend I had hoped it would have arrived by Friday 5/26 or by Tuesday the 30th due to the holiday. The item was not shipped until Tuesday the 30th which I wasn't happy about. It did arrive in 2 days & the price was comparable with other places online. I will consider ordering from them in the future but will be very skeptical withtheir times for shipping. After I submitted my review through their survey (which they sent me an email asking for me to do the survey), I received this response..... "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" I guess a negative survey review is against their guidelines.

Three months ago, (March 2017) I placed an order for three items from Mac's. Two were delivered. One was on back order. No big deal. I waited a month, hadn't heard anything so I called Mac's. Apparently they don't have much of a computerized system because the clerk kept me on hold for at least 20 minutes. I was then told that the part would be in on April 19. April came and went, and once again no courtesy em or contact from Mac's. I called about the part again on May 5. Once again, I was kept on hold for approximately a half hour, and I am not exaggerating. I was then told that the part was scheduled to come in mid-May. I proceeded to cancel the order. Three full months. Two long, irritating phone calls. Add, not even a courtesy em or contact letting me know time frames kept being lengthened. Is this the business model that you want to deal with.

I am restoring my 1951 Mercury, and have made 3 large orders for various parts from this company. I made 2 orders online, both of which were shipped quickly, and the parts were correct for my car. I did notice, however, that 2 of them items were being shipped directly from the manufacturer which took a few weeks. It didn't bother me since I ordered the parts well ahead of time before I actually needed them. My last order was on the phone, and the customer service rep took her time with me. I wasn't sure about certain things I needed, but she asked other "car people" at her office and they steered me in the right direction. I converted my car from 6V Pos to 12V Neg ground, and am replacing ALL of the wiring with OEM style wires, and I wasn't sure if a later year replacement would work (it did). The shipping was fast. Ordered on Monday morning, and the parts came in on Friday. I think that's reasonable. I also find their prices reasonable to other competitors. I haven't had to return anything, and I haven't asked about price matching. BUT overall I am pleased with them. I will update again since I have ordered more parts...

I have ordered twice from here for my 1953 mercury, and both times I had something that was back ordered and didn't find out until my shipping email was sent. They should tell you when you put it in your online cart. Today I called about another back ordered part and they said they need to charge me another $18 because I didn't pay for the part even though I have receipts that said otherwise and I told the guy I was mad because they don't notify a person about a backorder until its to late, he said since it was an online order they have no way to notify a person unless they make a phone order. One of the parts I did get was for the wrong year even though I ordered the right one for my year car, I didn't send it back though because they are to much of a pain in the ass to deal with. I highly recommend searching around alittle more for parts elsewhere, if I could negative star them I would. The catalogs I get from them anymore are properly filed in the bottom of the garbage can when received

so i have bought this product and many others from mac's and well product is good however shipping is very poor in prices. only 2nd day air is available and yet i dont recieve it until 4 days later but still get way over charged. i have ordered thousands of dollars worth and have reciepts and told them about shipping and their response, oh well sorry thats all we offer. but get this i ship something back and they slow boat it? is this good customer service ? recently just ordered 14 dollars worth of stuff that would literally fit in an envelope. got charged 20 something in shipping for again only 2 day and get it 4 days later. so now i use other people instead of them because they dont seem to care

They had made a mistake on an order not filling it out completely. I called them on it and they gave no problems sending the part I had not received. Then a part on a separate order was bad so they replaced it with a new one without any hassle. These are the only reasons why I can't justify a five star rating. Customer service is important to me and I felt well taken care of. I see quite a few one star ratings based on customer service. These may have helped change their customer service culture. Because from my experience with them. I appreciated feeling like they wanted me to be happy with my experience with them.

i had ordered some floor pans from them and had them drop shipped to this location since shipping to me would have costed 200$ (plus duties and whatnot). so i went down there to pick them up, and according to their computer it had somehow both arrived and not arrived.. either way, it was never actually even shipped out. but, they gave me $100 in gift cards (which i promptly spent because i was there). the lady there called in and made sure the supplier would send it on the next truck out, macs paid for the shipping and any duties. huge thanks to Jack and Megan for dealing with me and getting this sorted out!

placed order for wrong part on July 27,15 received it on Aug. 12th. returned it on Aug. 13th.,15. put i note to exchange part for the right one. price the same so no other charges apply. Called customer service they said no problem and would email me with new order # and a ship date. No one called. I called them three tines and hey said prat still being processed. Called today Aug. 24th. and was told credit was issued for my return and I needed to reorder. BS I am now giving all my orders to Snyders. Customer service a Mac's SUCKS

Price match guarantee is ad misrepresentation. Found a legitimate lower price from a reputable company which they would not match. I agreed to negotiate a mid way price, which is not a price match guarantee. Did not honor a separate part 15% discounted part price. Took 8 emails to get this unsatisfactorily resolved with a supervisor and then was given a PayPal refund that was $10 shorted from what was agreed to. Customer service person was inept. Supervisor agreed their price match policy is flawed - "but, oh well". Spent 10 days trying to get all this resolved - ridiculous on a $180 part order. And then was shorted on the refund amount. I thought Ecklers was better than this.