Best Jeep service! Nelson is the epitome of customer service and he is extremely helpful and professional as a member of the Service dept. Keith Toribio is an outstanding service advisor and professional. Kudos to both of them. They are extremely good at what they do.
First I want to state Jeep Wrangler, I will never lease from them again, since leasing my jeep it has been issue after issue!!!! And when taking my car in for service, I can never get a loaner. There is always an excuse as to why I can’t get a loaner when my car is being kept for over a week!! There is never a direct answer it’s always a run around! This is the worst service I have ever received, go anywhere else but this place!!
I purchased a vehicle on 10/2025.The finance manager added an additional $500 to the financed amount for no reason. It's not gap insurance either. Be extremely careful when reviewing the paperwork. Very unethical practice
Had the pleasure to make the deal with Bobby for my 2025 Durango. Definitely the easiest and straight forward process. Usually you go to a car dealership and from the beginning you feel pressured or as if they taking advantage. First time going to a dealership and didn’t get that feeling . From the GM and team ! 5 stars
⭐⭐⭐⭐⭐ 5/5 – Great Experience! I had an excellent experience purchasing my car thanks to Daryl. The team were knowledgeable, patient, and genuinely helpful throughout the entire process. Daryl answered all my questions honestly, gave me the time I needed to make a decision, and made sure I felt confident and comfortable every step of the way. I never felt pressured, and the team went above and beyond to ensure I got the best deal possible. Highly recommend working with them if you're in the market for a car!
We had such an amazing experience getting our Dodge Durango lease with Ollies Mercedes. He was attentive, genuine, and overall just a great person to work with. He listened to what we needed and made it happen at a great price!
Also, the General Sales Manager, Jorge Pena, was on top of everything and checked on us throughout the whole process. He made us feel like the most important customer in the place.
Finally when it came to signing, Louis Fata made it simple, but still explained everything thoroughly.
Our sales person Daryl was amazing!! We never felt pressure to buy something we didn’t want. He was straightforward provided all the correct information and was extremely patient from beginning to end.
Even when we went to pick up our vehicle, Daryl was there to help us and guide us through and get us at the door. He never stopped going above and beyond. I look forward to my next buying experience with Daryl. Great GREAT sales person!!
Neil from start to finish was polite, knowledgeable, and eager to make sure I made the best financial decision as well as get what I want. I not only got what I wanted I got a trusted person to ensure I made a good long term decision. Highly recommend !!!
First time shopping with Jeep of Manhattan and it is not going to be the last. Bryan worked hard with his finance manager to get be the best deal for a new lease and a great price for my trade. Bryan is professional, very polite and makes the stressful process of shopping for a new car enjoyable. I’d definitely refer my friends and family to him.
Mark sells personal is the man!! He helps me with everything from beginning to the end! Almost holding my hand lol very attentive, knowledgeable and cool guy! Would definitely recommend me him! Ps. Edwin the manager is also a real down to earth person! Both deserve a 5 star ⭐
I came in for something that had been sold as my mind was really set on it . I’ve met with daryl the next day and he ensured me that I’ll get something better as made it possible to brighten my decision on purchasing a car that was better with his knowledge and honesty I wouldn’t ever doubt him as it was more then just an experience it was a pleasure working with Daryl he was very patient and listen to every detail I asked for I spent the day test driving and viewing other cars daryl was very open and answered every question as it was my first time purchasing a car and it was not just a car it was a investment. I will shop again with Daryl for my first experience I will say definitely want to work with a salesperson that’s knowledgeable and honest ,Daryl integrity met beyond my expectations at this dealership thanks again Daryl Lewis !!! I out with the latest
This dealership operates with zero integrity and is everything that’s wrong with the car sales industry. I was literally ready to finalize the purchase of a vehicle — after confirming multiple times via text and phone that it was available — only to be told at the last minute that it was "suddenly sold." This came after price negotiations, fee discussions, and hours of wasted time.
Let’s be clear: the car was never truly available. It had already been sold to another buyer and the dealership was just stalling while they waited on that person’s financing. Yet they continued showing it, offering it, and negotiating like it was still for sale. That’s fraudulent and deceptive.
Worse, they tried slipping in ridiculous fees—more than five times the actual cost to register and title the vehicle. When I called them out on it, I was given the usual runaround. This isn’t just shady—it’s predatory.
I wasted almost 4 hours of my time, over $30 in tolls, and drove more than 60 miles based on lies. And after all that, the manager had the audacity to lecture me about “respect” while defending these unethical tactics. Newsflash: respect is earned, and your dealership doesn’t deserve a shred of it.
Yes, I was angry — rightfully so — and I did curse once. But I didn’t yell, and I immediately apologized. Meanwhile, they wasted half my day, disrespected my time, and treated me like some backup plan in case their other deal fell through.
This is not how honest businesses operate. Selling a car that’s already sold is fraudulent. Charging outrageous fake fees is predatory. Misleading customers is unethical.
I’ve filed complaints with Stellantis, the FTC, and the NY Division of Consumer Protection, and I’ll make sure this review is posted anywhere potential buyers might see it. If you're considering doing business with this place — DON’T. They are dishonest, disrespectful, and absolutely not worth your time or money.
A-M-A-Z-I-N-G experience, this is my 4th jeep buy from Manhattan Jeep , and to date all the guys involved with my new Jeep were the best yet. It just gets better, and Daryl in sales took time to help me set up my onscreen dashboard and answered all my question.
I just had the absolute best car-buying experience of my life — and this is my ninth vehicle purchase! From start to finish, this dealership exceeded my expectations in every way. The entire staff, including the service department, was incredibly professional, welcoming, and friendly.
A special shout-out to my salesperson, Ollies Mercedes, who was truly exceptional. He took the time to really listen to the kind of vehicle I was looking for, answered all of my questions thoroughly, and never made me feel rushed. His attention to detail and dedication to customer service made this purchase smooth and enjoyable.
Additionally, I want to recognize Julio in the finance department. He went above and beyond to explain all of the charges clearly and was patient in addressing every question I had, ensuring I fully understood the financial side of my purchase.
This dealership sets the gold standard for professionalism and customer care. I highly recommend them to anyone looking for a stress-free and pleasant car-buying experience.
Very smooth and honest experience unlike what I’ve experienced at similar Jeep stores in New Jersey. Highly recommend these fellows to do business with.
I had an incredible experience. From the moment I walked in, I was greeted warmly by the staff, and they made the entire car-buying process smooth and enjoyable. My sales associate was knowledgeable, patient, and never pushy, which made me feel confident in my decision. They took the time to understand my needs and helped me find the perfect vehicle within my budget. The financing process was straightforward, and they worked hard to get me a great deal. The attention to detail and customer service here is unmatched. I drove away in my new car feeling valued and well taken care of. I highly recommend them to anyone in the market for a vehicle!
My experience here at this dealership with my sales rep Micheal Lykon has been absolutely horrible as i’ve been fed lies. The deal took 3 weeks to complete as I placed half down payment on the car thinking things would get fixed during that time. I took 3 buses just to get to the dealership on 10/05/2024. The car hasn't even been test driven because it’s in “service”. I came to sign the paperwork and when everything was done I had to wait an hour on the car. The promises I was told was the driver side headlight would be fixed and so would the air conditioning for the driver side. The car I purchased was a 2015 Infiniti Q50. Micheal promised that he would get a mechanic he knows at the service center to do it after 6pm any day of the week. I’m a very hard working man so I told him i’ll make the time. I personally didn’t care too much about the air conditioning not working because it’s getting cold out but more so the headlight because how does a car pass inspection with a blown headlight? They sold me a trade in car without even inspecting it and for that I’d say that is a bad sales rep who doesn’t love up to his promises and high expectations. He’s been dodging my calls and text as i’ve been tedious about when to come in to get my repairs done to the car so I reached out to the sales manager Horhay (excuse my spelling). He told me on 10/18 as weeks have passed after no contact with micheal lykon that I can come to their service center any day of the week next week and that they’ll fix the headlight but anything else they are not responsible for. Understandable I suppose so I call today and now Horhay is dodging my calls. I’ve even called the service center and they are telling me their a jeep,dodge, ram, etc dealership and only service those cars. The person I spoke to who I won’t disclose her name told me “well ofcourse they said that, they just want the sale”. Which makes absolute sense but me not thinking that micheal had my back, I trusted him and i’ve been hookwinked. I’m hoping this review will go to the higher ups as i’ve even called Infiniti dealerships and i’ve gotten a price quote of $1,000+ to replace my whole driver side headlight. I’m not one to give bad reviews, i’m a very cool, chill, laid back and nonchalant guy but this one needed to be made as I feel baboozled. My recommendation to anyone buying from this location is to only buy the brand that they sell and make sure they do everything they said they’d do before purchasing the vehicle or even leaving a down payment. I being young and dumb when I made this erratic and impulsive purchase. I have no reason to lie or to write this lengthy review for 10 minutes if my expectations were met but I’d be happy to delete this review if my calls stop getting dodged and repairs are made on my car as I just want a resolution at the end of the day. If this review isn’t deleted then they are what they are and I would consider watching your pockets.
Javi and Tom were amazing!!!! Got the car of my dreams and treated like family!! Quick process and everything was broke. Down and explained perfectly. I felt comfortable and at ease through the whole process. Love this place and will only buy cars from Javi. Finally found my car guys.
I highly recommend Neil for anyone looking to purchase a new vehicle. He expertly guided me through the custom order of a Jeep Grand Wagoneer, catering to all my specifications with a no-pressure approach. Neil's knowledge and professionalism made the car buying process seamless and enjoyable. He's attentive, straightforward, and genuinely committed to customer satisfaction. Thanks to Neil, I felt confident and pleased with my purchase. Definitely visit Neil if you want a stress-free and personalized car buying experience!
I recently had the pleasure of leasing a new car, and I must commend the exceptional team at the dealership for their outstanding service. Alexander in sales was particularly noteworthy; his kindness and responsiveness to my questions and concerns truly made the experience seamless. The sales managers, Mike and Lou, along with Julio, the financial manager, were also incredibly helpful and courteous throughout the process. It’s rare to find such a dedicated and attentive team. Their professionalism and warmth have not gone unnoticed. Thank you for making my car leasing experience a positive one!
I had the best experience here. Bob “Bobby” Brent was our salesman and he was so kind and super patient. I got my first purchased car and he was extremely helpful and he made us feel very comfortable, very confident and made the process so much lighter on us. If you come to this location ask for BOBBY! 100%!
Had an amazing experience here with Alex, Sergio and Lou all helping to give me a fantastic new Jeep and take my beloved precious older Jeep off my hands. Right from the get go I was welcomed and treated with respect and transparency by Alex and the team. As a woman alone buying a car can sometimes at least for me be intimidating but this experience was friendly and smooth and I got exactly what I wanted! I love my new car!
I found myself in a pinch right before a road trip from NYC to Detroit, and this dealership was a lifesaver. Not only did they expedite my oil change and tire rotation with impeccable efficiency, but they treated me like I was part of the family. While waiting, I indulged in one of the finest lattes I've ever had, thanks to their top-notch coffee machine.
A special shoutout to Nelson and Jonathan. Their genuine care and support didn't go unnoticed. They even took the time to give me a tour around the dealership, adding a cherry on top of an already delightful experience.
Gratitude doesn't even begin to cover it. If you’re in Manhattan, I know exactly where you’ll want to be heading. One of the best dealership experiences hands down. Highly recommended!
Can’t express how much care and attention I got at Jeep Chrysler Manhattan! I am a client of Neil for 11 years! He is my sales person and every time I come back is because of him and the care and attention that he gives to what I am looking for. This time wasn’t different! They always work with me to get what I want, but this , they exceeded my expectations! Thank you Neal for always making my car dreams come true, and thank you Tausif for working with me to make it all possible.
They're the best for real. From staffing to manager, to my sales man Sean . Very knowledgeable He is very patient . Made me feel comfortable I was in a smaller car my family couldn't fit in was able to put me in a new jeep. I'm happy and thankful to ya help.
Said this car was in perfect condition, flew to New York to get the car to find the fender falling off, steering wheel cover cracked, tow cover missing etc. Somehow they racked up almost 10 grand in fees and said it was our fault and to be more cautious when buying a car. Beware we called 4 days in a row trying to get ahold of someone and all I got was hung up on or sent to voicemail, salesman said your presence is your best leverage so we showed up just to waste time and money. Not to mention when i walked in they said I looked like a construction worker and when i said I had a check written for the out the door price the salesman told me the attitude changed. Don’t waste your time here. Nothing but inappropriate and undereducated people in this place calling it a legit dealership.
Best car buying experience ever. Couldn't have sketched out a better experience. Worked with Roman. Wanted to buy a jeep and fell in love with one on the showroom floor. Spoke with Roman told him what I wanted to pay and terms I'd be comfortable with, discussed options. He called me 20mins after I left with everything worked out exceeding my expectations. With a very small window I went in and completed the application, approval process was very fast. He said he just goes with 1 lender so your information isn't scattered, he goes with the lender who tends to have the best terms. On delivery day I told him I had a1hr window from work, he said it would take 10mins. Again everything was good to go I was in and out in 30mins...20 of which was chit-chat. Couldn't be happier with my experience and 21 Wrangler.
This was by far the best car shopping experience I have ever had. Giorgio helped me from start to finish and helped me select a 2020 Jeep Wrangler Rubicon. In the epicenter of a global health pandemic I was able to get the car I wanted in less than 24 hours. Rachel in financing got me a great deal and recommended a warranty package that fit my needs. Frank a manager there was cool as could be. Great experience. Great people. I cannot recommend them enough.
I recently leases my first car, a Jeep Grand Cherokee, from Jeep Manhattan and I will honestly say it was a great experience! Ralph Torres was great guy, very humble, Very professional , May the process easy and effortless , answer all my questions. I got the last white Grand Cherokee hiding in the back just waiting for me. he pull the car out, Its was meant for me. Overall my experience was very good and so happy with Ralph's help in getting me my new car. Thank you the Family loves it.
Sep 05, 2019
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